Guest User
May 8, 2024
It is said that it is a government reception, the environment is very good, and it is about 20 minutes' walk from Grape Valley. It's just that the service makes people feel that it doesn't match the environment: the triple room we booked should be the kind with a sofa, but when checking in, the two beautiful girls at the front desk were chatting and asked me if it was a triple room. I clearly said it was, but when I got to the room, I found that it was a double room. How can three people sleep? I called and said that they made a mistake and changed us to a room on the same floor. OK, but when I went in, I found that there was no sofa. It was basically a triple room changed from a double room. There was only one bedside table, shared by two beds, and there was only one charging socket on it. The other bed had no bedside table and no charger to use! ! I raised questions at the time and asked us to wait. After waiting for about 20 minutes, there was no news. We were so tired from driving and wanted to lie down, and we still had a trip! So I called and said that I would not change it. Then I didn't want to get water from the car, so I thought about asking the waiter to send 3 bottles of water. The front desk said it was okay. After a while, I called again and said that each bottle would cost 2 yuan because there were already three bottles of water in the room. Why didn't you say it directly when you answered the phone? Are you not proficient in business? Moreover, we traveled all the way in southern Xinjiang, and the hotels we stayed in gave us 3 extra bottles of water. It's not that we have to pay for extra water. From the beginning, we were assigned the wrong room, the wrong room type, and then the waiting... the surprise we had when we saw the hotel environment before was gone. It was disappointing! The hotel facilities are also a bit old. They said it was their newest building. I hope they can improve their service and live up to their good reputation and good environment!
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