Guest User
July 3, 2024
It was a very hot place and our air conditioner didn't work. We lay in bed and couldn't sleep. When we first checked in, we were asked to add WeChat and said that if there was any problem, we could send a message directly. It was really hard to sleep. It felt like lying on hot sand. I kept sweating and sent WeChat. No one responded to the WeChat call, so I called the hotel on Ctrip. The guy picked up the phone in a daze. We said it didn’t matter if the air conditioner didn’t work or cooled it. He said in a somewhat impatient tone that there was nothing we could do. We said that. What should I do if he says he can sleep with the window open and there is no window screen? The balcony of the B&B is shared. How can he sleep? ! This is not the guest next to my house and I don’t know him. He asked me to open the door to sleep. How could I sleep? I didn’t say sorry from the beginning to the end. It seems that we delayed his rest. I just want to say that we are not staying for free. You are on duty, which means that if the guests have problems, they must be solved in time. It's not a kind of delay when you go to bed. It feels like we booked another hotel at 2:30 in the middle of the night and changed the accommodation location. Not to mention the delay in the next day's itinerary, how can we just solve the problem of the air conditioner in our B&B that affects the guests' sleep? ? ? Is this it? Did I pay for the sauna at the B&B? Very bad review! ! ! ! ! ! Even if there is a problem with the air conditioner, you can tell us directly from the beginning, or you can make money after repairing it, okay? The air conditioning in the lobby is cool and you can sleep well. Our room was so hot that we couldn't sleep. I have stayed in so many B&Bs. This is the first time I have encountered someone who solves problems for guests like this! ! ! ! ! ! We also asked if there was a fan. We were told that there was no one. We had to figure it out ourselves. Should I come to the hotel with a fan or should I go buy you a fan in the middle of the night? ! ! ! !
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