Tulum Hotels with Wi-Fi

My wife and I enjoyed a wonderful 2 weeks here for our honeymoon. We stayed in villa 2 , room was big , great super king-size bed. The pool and views of the sea are amazing. Food wasn't great which is why I rated 4 stars. Everything else was amazing, the staff couldn't do enough for you, big mention to Francisco, Noemi, Jorge , and Freddy who catered to our every need, we can't thank them enough for their speedy service and attentiveness. Also a shout out to the entertainment staff Gio and Tati. To all the staff thank you so much for making our honeymoon so special. Love from Ireland to you all.

The most cost-effective hotel in the Tulum Beach area, with a beautiful cliff sea view, welcome drink, and you can book a sea view for dinner, the view is beautiful… The hotel can't go directly to the sea, so the price is relatively beautiful, and it's not far away if you want to go to the sea. There is a white sand beach next door after a five-minute walk. The room is big, and hot tea is delivered every day. The service is very good, especially the price is half of that of many hotels in the beach area next door. It's perfect!

There is no shower and no lights. We are ready, but we live on the first floor and we were chopped to death by the people on the second floor. We were still walking around at two o'clock in the morning, and there were people arguing next door until late 🥹 All the staff's services can't be said. In other words, this place is enough for a day. The price/performance ratio is not too high, and the breakfast is good.

There is a reason Condé Nast travel ranked this beautiful resort in the top 3 of Eastern Mexico! It’s amazing, the property is kept immaculate, the service is unmatched. We had the ceiba club experience tbh I can see why families might find that aspect appealing but in the future we will skip this upgrade

The all-encompassing deciding factor is the number of restaurants, but here, in addition to various restaurants in Mexico, Italy, sushi, France, teppanyaki, buffet style, there are ice creams and smoothies, cafes, etc. I like it every day! !! There are a few souvenir shops, they are very good! The good thing is the evening event, where the souvenir stall opens from the square on the spot. It is nice to see something other than the souvenir shop without going out. Most importantly, the tequila store and the artists attracted on the spot are great! The resort also holds many activities every day. I am looking forward to participating in cooking classes, sports, etc.!

We had a great time! Plenty of activities to do in plenty of things to see oh just a wonderful location. My only complaint is I was in Kassav four and the ice machine was never repaired the week I was there. I have to make that statement because it’s such an inconvenience to go to the other castles or qualifies so it’s all a complaint,

We visited your resort last week for my daughter's wedding. Issue #1: From the start, the wedding coordinator, F.M., did not make this special experience as wonderful as it should have been. I almost canceled the wedding at the last minute. The day before the wedding, I filed a complaint with the director of Akumal, Aurora, who was amazing and resolved the issue quickly. Guadalupe, the wedding manager, and Stephanie were like angels, turning the experience into a fairy tale in the end. However, I strongly recommend improving the training for your wedding staff to ensure that all guests receive the exceptional service they expect. Issue #2: The process for booking the restaurant was awful. Everything was fully booked, and it was impossible to make a reservation a week before our stay. Despite these issues, I would still visit and recommend your resort because the wonderful staff at Akumal helped me forget the negative experiences.

As a family of 4, with two young children we had a great time. Food: Buffet food was great and a lot of diversity. The à la carte restaurants you should definitely try the Mediterranean, the Gourmet and Mikado. Room: Very clean and the room service was always done and never missed anything. Pool: pool is clean, with a lots of entertainment and activities. There are things to do all day, volleyball, games, aqua fit classes, cooking classes, bingo, ping pong, etc. The entertainment team is great and make sure you have fun. Kids club: Amazing! Thank you to the whole team for watching after my kids. They loved it so much that they were eager to go next day. They rehe****d during the day and participated in all kind of shows at night. The kids club team had all kinds of activities going all day and they use Whats Up to text you if your child need anything, including pictures of what they were doing. Great WIFI throughout the whole resort. Don’t miss the magic show at the Coba theatre if you have kids.

I usually don’t leave reviews, but after this wild experience, I had no choice. I was absolutely disgusted by the treatment I received at this hotel. I booked the hotel for a women’s retreat and interacted with 3 different people over the course of my time at the hotel. The first person checked us in and I informed him that Oke of the participants had COVID and wouldn’t be attending and the other person would be staying with me to nanny for my child. He said okay he would let the manager know and they would remove it from the bill. He took a deposit for the 5 rooms ($50 per day). He told us breakfast was served at the sister hotel, Zenses and we should eat there after yoga in the morning. He also informed us that while the website says bikes are complimentary, they don’t offer bikes and the beach is actually an hour away, not 30 minutes! What the hell? The next day, another woman asked for the remaining balance on the room. I asked if that was customary because I am used to paying that upon departure and she said yes, so I paid the balance. The day before our departure, I interacted with a 3rd woman who was very rude, impatient and said she was charged two rooms that weren’t even in my party for breakfast. I told her breakfast was included. I asked for her name. She refused to give it to me so I sent a screenshot of her to the manager and he failed to respond. She called the manger and both of them very rudely said breakfast was not included and told me they would be charging me for the room my nanny didn’t use and for breakfast, even though it was included. I requested a print out of my payment. They couldn’t provide it for a while and finally provided a document that was inaccurate I challenged them and questioned them over and over and they failed to address the issue or provide any type of resolve. I also advocated for bikes and when we took them out, the pedal fell off and we had to rely on the help of strangers to get us back because no one at the hotel was willing to come get us or support the issue. In addition, our rooms were not cleaned daily, despite the multiple requests. I had to come and get tissue, washcloths and empty the trash. Absolutely terrible service! I have been going back and forth with the “owner” for a while and he has ceased responding because there is 0 accountability. There’s also construction across the street constantly and wild dogs running around, it’s just not worth it. DO YOURSELF A FAVOR AND AVOID THIS PLACE AT ALL COSTS!!!! IT’S NOT WORTH THE HEADACHE!!

This is in a beautiful location in the National Park. They have a gracious staff, very well kept grounds and it is quiet. If you’re looking for a place that doesn’t just feel natural but actually is, this is the place. If you’re looking for more of a party vibe, you won’t be happy here. You’ll have to take a taxi to the hotel zone for the clubs. The food is excellent and well priced. Not cheap, mind you, but MUCH less than other hotel restaurants in the hotel zone. Please note there isn’t air conditioning in the rooms. They have a lovely fan over the bed and we had no problem cooling off at nights.