It was unfortunate that we had some trouble with the reservation, but the service they provided made up for it.
When we were unable to make a reservation for one day, they upgraded us and made a reservation at another hotel in the chain.
When there was a problem with our rental bike, they arranged for a new bike from another place.
And Layla's hotel was wonderful, especially the view from the rooftop pool.
If I had to point out one drawback, it would be that the room had a bit of a moldy smell, probably because it was by the pool.
It didn't bother me after staying in the room for a while.
The other facilities were great, and I would recommend this hotel if you're staying in the downtown Tulum area.
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