Zereno Boutique Hotel Beach Club Access

The staff are very helpful. We stayed in a two-story apartment, there was a small swimming pool on the first floor, a kitchen, a sofa bed, a complete bathroom and on the second floor a suite with a super-king bed, we were two of us, but it could fit up to 4 people, depending on the how much comfort you want, as the sofa bed should be the size of a normal double bed. Congratulations to Daniel, who was very helpful, even when we left there, we came to Playa del Carmen and, upon leaving, he recommended a restaurant here, by the way, a very good one!

'Instagram versus reality' is out of proportion with Zereno. The reception staff do their best, are friendly and helpful, but the overall experience is inadequate. When I think of a boutique hotel, I think of an extra step of service in everything. That is not the case at Zereno, despite the beautiful rooms and appearance. The breakfast is very minimal, just some fruit and toast. Cleaning of the rooms is not complete, toilet waste is not cleaned up daily and the waste bag from the kitchen was in the living room after cleaning. Coffee cups are not refilled as standard, the Nespresso machine looks nice in photos but does nothing without cups. There is no standard safe available and the safe that can be borrowed is a safe that has a simple lock and is not fixed. The pool looks nice but is full of leaves, even after a few days. In addition to the standard service, the hotel does not offer any additional services in the form of food, drinks, etc. The hotel is also located next to a construction site where noise comes from all day long. No net has been placed and the workers can continuously look into the garden or on the balcony. Furthermore, the hotel is located in a very noisy area, behind the hotel there is a busy street and an area of ​​locals. The area around the hotel is littered with mountains of waste and plastic. There are constantly gigantic trucks with their engines running around the hotel. Tulum is definitely not a heavenly place to relax. It is chaotic, stinks of diesel, there is trash everywhere, beggars are on every corner, etc. I had suggested something different about this, tourism (of which I am also a part) has demolished Tulum while massive construction is taking place. At this rate, no one will be coming here in a few years. If you like good food, Tulum is a nice place, there are more than enough restaurants for a nice meal. But to travel so far for that or pay €200/250 per night?

Very nice little hotel located in the new area under construction. Very noisy cost side room. Very clean room, very good bed and pillow. Charming pool area but the pool is small, not very clean, cold and in the shade. The service is slow but they are nice. Simple but very good breakfast although only 3 tables for the whole hotel. Bike rental possible but expensive and not very accommodating because it is only for the whole day…

Our arrival was around 10pm, they gave us the room and we were allowed to check in the next day. Very nice apartment, friendly welcome. Very helpful with tips. It is within a secure area with a friendly doorman who lets us through.