Zereno Boutique Hotel Beach Club Access
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Tulum
Zereno Boutique Hotel Beach Club Access
Aldea maya, Fraccionamiento, Aldea Zama Lote 3, Tulum, Quintana Roo 77760, Mexico
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With a stay at Zereno Boutique Hotel in Tulum (Zama), you'll be a 4-minute drive from Tulum National Park and 10 minutes from Tulum Mayan Ruins. This hotel is 3.2 mi (5.2 km) from Tulum Beach and 3.9 mi (6.3 km) from Playa Paraiso.Show More
We Price Match
4.3/5Very Good·Cleanliness: 4.3
All 25 Reviews
Amenities
Outdoor swimming poolMassage RoomParkingFreePriority airport pick-up24-Hour Front DeskLuggage StorageBarPriority airport drop-offCurrency ExchangeWi-Fi in Public AreasFree
All Amenities
Surroundings
Airport: Tulum International Airport
(40.7 km)
Landmarks: Chabad Of Tulum
(450m)
Landmarks: Los Amigos Gym
(540m)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
10
Superior King Apartment with Sofa Bed
Bedroom 1:1 King bed ● Living Room:1 Sofa bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
11
Superior Apartment
Bedroom 1:1 King bed ● Bedroom 2:1 King bed ● Living Room:1 Sofa bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
9
Standard Apartment
Bedroom 1:1 King bed ● Bedroom 2:1 King bed ● Living Room:1 Sofa bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
15
Luxury Apartment with Private Pool
Bedroom 1:1 King bed ● Bedroom 2:1 King bed ● Living Room:1 Sofa bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
7
Luxury Apartment, 1 King Bed with Sofa Bed
Bedroom 1:1 King bed ● Living Room:1 Sofa bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
11
Standard Apartment, 1 King Bed with Sofa Bed
Bedroom 1:1 King bed ● Living Room:1 Sofa bed
Has window
Non-smoking
Air conditioning
Refrigerator
Minibar
Towels
Check Availability
5
Deluxe Room
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
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Guest Reviews
4.3/5
Very Good
25 reviews
Verified Reviews- Cleanliness4.3
- Amenities4.3
- Location4.3
- Service4.3
Average for similar properties in Tulum
Guest User
February 27, 2023
We had a very wonderful experience at Zereno. Beautiful accommodation, new and very clean. We got free breakfast which is very sufficient for me to start the day. It is in a private section, gated community which made us felt safer. As for the service, yes, it is not a full service hotel but Daniel took care of everything we needed immediately. Daniel & the staff are just right to be in hospitality business. They are truly very pleasant host. They know how to treat their guests very well.
Guest User
February 9, 2023
First of all this is a beautiful place,unique and well managed by Daniel.I have been in several places in Tulum but Zereno is my No.1 From day 1 Daniel helped us to feel like home in this modern 2 floor apartment (305) the best view by the way from the 3rd floor.A/C working perfect,wiifii very fast in the all area,decor of apartment is very stylish as well.If you ask you can have room cleaning every day.Basicly any request we have had Daniel sort the problem out imidietelly.Zereno is located in Aldea Zama,new area with loads of security and new building only with 20 min walking distance to downtown (don't forget that downtown is 3 miles long )One more thing about deposit,we have paid only 100 american dollars,obviously deposit was returned after check out.Small swimming pool is like an additional bonus for Zereno. Definitely recommend Ps.Thank you Daniel for your hospitality and maybe see you next time. Rafal PL
Guest User
May 29, 2022
Hotel is beautiful, quaint and has a beautiful decor. The service is great - they have a whatsapp service where you can just message them 24hrs. They organised us couple massage that re requested before we arrived. You can also request a personal chef. The grounds are clean and beautifully managed. Staff are incredibly nice and welcoming and accommodating. Aldea Zama is a fairly new area so a lot of the hotels are new, they don't have a lot of amenities within the hotel. The bar was there, but not staffed and when we asked why, they said because of covid, however the following night there was a party there with a dj and people drinking drinks by the bar. They also had a card on arrival for room service, and then when we asked they said its not available and they don't have any ingredients to make it. So the amenities are underwhelming, so if you don't rent a car or pay for taxis, you'll be out of luck. Great stay
Guest User
December 29, 2021
We had the apartment with two floors - seemed quite new as most of Aldea Zama. So if you are going for a pure self service apartment without some appliances needed then this is 5*. Important to note that Aldea Zama is not yet built up so lots of construction and lack of restaurants , stores etc - you have to end up in Tulum Centre or go to the beach hotel zone. As we booked as a hotel/serviced we thought the lack of basic appliances was not great - e.g toaster and kettle. The serviced part of this booking was not great with being petty on coffee replenishment, towels etc. In hind sight we would have booked near the beach.
Guest User
February 24, 2024
The hotel is good. There were just small details forgotten when we arrived for example (no more shampoo, the broken bath soap pump, the balcony door which was broken, we had to force it to close properly, pieces of cake from previous customers on the balcony and only one towel left when there were two of us.) Small things but that was already too much at the same time for us. But luckily the guy at reception managed everything and made sure we were in the best conditions. We stayed three nights and the following days the room was perfect after cleaning, only the door was not repaired, we had to deal with it throughout the stay. After the best, it was the secure area with parking, television with you tube/Netflix (thanks to the customer before for not being able to disconnect) etc... And the two small bottles of water provided each day.
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Guest User
January 17, 2024
The staff are very helpful. We stayed in a two-story apartment, there was a small swimming pool on the first floor, a kitchen, a sofa bed, a complete bathroom and on the second floor a suite with a super-king bed, we were two of us, but it could fit up to 4 people, depending on the how much comfort you want, as the sofa bed should be the size of a normal double bed. Congratulations to Daniel, who was very helpful, even when we left there, we came to Playa del Carmen and, upon leaving, he recommended a restaurant here, by the way, a very good one!
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Guest User
February 27, 2023
'Instagram versus reality' is out of proportion with Zereno. The reception staff do their best, are friendly and helpful, but the overall experience is inadequate. When I think of a boutique hotel, I think of an extra step of service in everything. That is not the case at Zereno, despite the beautiful rooms and appearance. The breakfast is very minimal, just some fruit and toast. Cleaning of the rooms is not complete, toilet waste is not cleaned up daily and the waste bag from the kitchen was in the living room after cleaning. Coffee cups are not refilled as standard, the Nespresso machine looks nice in photos but does nothing without cups. There is no standard safe available and the safe that can be borrowed is a safe that has a simple lock and is not fixed. The pool looks nice but is full of leaves, even after a few days. In addition to the standard service, the hotel does not offer any additional services in the form of food, drinks, etc. The hotel is also located next to a construction site where noise comes from all day long. No net has been placed and the workers can continuously look into the garden or on the balcony. Furthermore, the hotel is located in a very noisy area, behind the hotel there is a busy street and an area of locals. The area around the hotel is littered with mountains of waste and plastic. There are constantly gigantic trucks with their engines running around the hotel. Tulum is definitely not a heavenly place to relax. It is chaotic, stinks of diesel, there is trash everywhere, beggars are on every corner, etc. I had suggested something different about this, tourism (of which I am also a part) has demolished Tulum while massive construction is taking place. At this rate, no one will be coming here in a few years. If you like good food, Tulum is a nice place, there are more than enough restaurants for a nice meal. But to travel so far for that or pay €200/250 per night?
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Guest User
February 9, 2023
If you like intimate places with very pretty decoration and vegetation, this is it!!! Caring staff and a very clean place! It is possible to have breakfast on site. The Aldea Zama neighborhood is very nice.
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Property Policies
Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: 06:00–11:00
Front desk hours: 24/7
The property will provide check-in details after booking
Child Policies
Children can stay in some rooms of this hotel.
Children between 0 and 3 years old can stay for free if no extra bed is needed.
Cots and Extra Beds
For all room types, cots and extra beds cannot be added.
Breakfast
TypeWestern, Continental
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Property Description
- Number of Rooms: 25
With a stay at Zereno Boutique Hotel in Tulum (Zama), you'll be a 4-minute drive from Tulum National Park and 10 minutes from Tulum Mayan Ruins. This hotel is 3.2 mi (5.2 km) from Tulum Beach and 3.9 mi (6.3 km) from Playa Paraiso.
Take advantage of recreation opportunities including an outdoor pool and bicycles to rent. This hotel also features complimentary wireless internet access and concierge services.
Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include luggage storage, a safe deposit box at the front desk, and an elevator. A shuttle from the airport to the hotel is complimentary (available on request).
Make yourself at home in one of the 18 individually decorated guestrooms, featuring minibars and espresso makers. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies. 55-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
Take advantage of recreation opportunities including an outdoor pool and bicycles to rent. This hotel also features complimentary wireless internet access and concierge services.
Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include luggage storage, a safe deposit box at the front desk, and an elevator. A shuttle from the airport to the hotel is complimentary (available on request).
Make yourself at home in one of the 18 individually decorated guestrooms, featuring minibars and espresso makers. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies. 55-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
Services & Amenities
Most Popular Amenities
Outdoor swimming pool
Massage Room
ParkingFree
Priority airport pick-upAdditional charge
24-Hour Front Desk
Luggage Storage
Bar
Priority airport drop-offAdditional charge
Currency Exchange
Wi-Fi in Public AreasFree
Outdoor swimming pool
Show More