Zamas Hotel

Zamas Hotel Tulum is a friendly, relaxing, low key place to stay when visiting Tulum. We stayed in a cottage on the beach in a Beachfront Chica which we loved, although it is small (partly because the bed is so enormous!) The beds are incredibly comfortable with good quality sheets, cleaned every day and we found fresh towels were given daily too - partly as there’s nowhere for them to dry. I think the other beachfront accommodation is much roomier. The bathroom is pretty spacious and they have the most incredible honey shower gel, and shampoo etc. Gorgeous! You have the gentle sound of the waves at night, and pass the day, watching the Pelicans diving for fish in the bay, plus if you are up at 7am you get to see the sunrise. The staff made it memorable, particularly Fernando on reception, who was extremely kind to us. Valentino, Louis, and Louis-Armando in the restaurant were friendly, smiling and efficient. Food was good too and they have Happy Hour (3-6pm) deals on Margaritas and Tacos. It’s quiet, until around 5pm when people (including locals which was nice to see) come to hang out on the rocks or to watch the sunset. Location is good (although it’s not a great beach for swimming), in that you can walk (to the right if facing the sea) to a fantastic beach which goes on and on for kilometres, to swim or sunbathe or eat - try Le Zebra. Only issue is getting onto it as most hotels try to block access. We were directed by Daniel to go in through La Eufemia, as they allow anyone to come onto the beach and drinks are pretty cheap comparative to the rest of that beach. Because of this, it is always heaving, so just keep walking. You will find huge stretches with no one there! One negative about this stunning beach is that the resorts are supposed to collect seaweed and rubbish from the shoreline, as lots of plastic gets brought in, and while most do a reasonable job, some just rake the sand where loungers are and leave the rest, so I spent at least an hour plus, every day collecting it and giving it or dumping it by the closest resort. My feeling is, if they are making a living from the sea and beach, they should collect all the trash, not just some of it, really take care of it for everyone. I loved Zamas Tulum, and would recommend it, however don’t bother getting a cottage on the other side of the road near the pool, as it’s too noisy from the sound of traffic on the busy road. It must have been idyllic years ago, unfortunately there’s only one road currently and lots of trucks providing water and services to all the resorts.

Loved this place! We traveled with our 2 adult children (28) - Stayed in the Jungle Room which easily accommodated us with a queen size bed and two nice-sized twins. The room was spacious with an amazing bathroom! And there was an outdoor patio with hammocks and Adirondack chairs. Our room was a stone's throw from the pool which was wonderful (except one day when it was .taken over be a group of kids). Best part of our stay was the staff! They helped us book taxi transport from the new Tulum airport and also helped us engage a driver (Simone) for a day to go to Coba, Valladolid, and a (very touristy) cenote. We had breakfast at the hotel most days (alas, it's NOT included - which would have been nice) and dinner there twice including on Saturday night when they had guest chefs. Lots of beach lounges, chairs, and palm umbrellas . Only complaint is there were quite a few rocks in the water near shore that made it difficult to get out to the sandbar (especially for older folks like us!) Lots of restaurants, an ATM, and a 7-Eleven very near by. Room has a small fridge so easy to stock up with beer, water, etc. Finally, once again, the staff!! Everyone was so friendly & helpful. Would definitely stay here again.

Hi would like to say thank you for a great holiday the staff made it special for us ! They dont stop working hard to make sure you feel comfortable and welcome, I need to say it's.each and everyone of them that make this place they deserve a pay on the back ! Nice quiet place In Tulum hope to see you next time thank you Steve may ,Tommy and Evie

We arrived in the evening and it was magical. The hotel is designed with a open air restaurant and has beautiful views. We stayed in a room on the beach and it was large and very comfortable. We would relax in the lounge chairs just outside our room on the beach. We ate often at the hotel restaurant and enjoyed all of our meals, and they make a good margarita.

Staff were very helpful and friendly. They helped us get transportation and gave us recommendations of locations and best ways to get around. They have security at night in the property which makes you feel safe specially when traveling in a girls group. The room had a nice layout and a wonderful balcony to enjoy in the mornings and evenings. On the last evening I booked a massage in the room, Santiago was my massage therapist and did a wonderful job. He was very professional and did an amazing job. Would definitely request him if available.

A solid 3 out of 5! Nothing hugely wrong (except bar/restaurant staff attitude and location), but nothing amazing either! We upgraded our room from small beach front to larger pool side, which I’m glad we did for a couple of reasons. Upgraded room had large bedroom, sofa etc and great bathroom. This room also over looked the beach and had a huge balcony with hammocks. Original room, even though “cute” as on the beach, I wouldn’t have felt safe with the amount of drunk locals that turn up in the afternoon / night to the public beach which is either side of the private one. Food was OK, but not great. Drinks were OK, but not great. Bar/Restaurant service was terrible, some of the worst on our whole 4 week trip in Mexico … but they still expected tips, even when I went up the bar for a bottle of beer! The American culture has really killed the levels of service in Mexico. Location isn’t great (middle beach), as there is only 2/3 restaurants in walking distance from the hotel and taxi’s are expensive and expect tips. We walked to the more lively part of the beach one evening which was ok in the evening, but really not safe at night! Plus it’s about 30/40 mins walk with no paths. Must hire bikes to get anywhere, but be warned everywhere rips you off, don’t believe anyone on Pinterest.