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Top rated hotels in Tulum

Kan Hotel Tulum
4.3/536 Reviews
La Veleta
Overall had a great stay here with friends. The hotel advertises itself as sustainable, which I thought it was for the most part, however in terms of materials with all the wood cladding and decorative elements surrounding the rooms / pods in Tulum's monsoon-like rain during low season, it was clear this had needed to be replaced multiple times in the short time the hotel has been open, so it's debatable whether the design is sustainable. The food and cocktails were fantastic, not cheap but fairly priced for Tulum (which is pricey for anyone who hasn't been!). Great restaurant and cute speak-easy bar below. The staff were fantastic, shout out to Gus at the restaurant, who not only was one of the best waiters I've ever met (I work in hospitality myself) but also a super nice guy all around and he shared so many tips and recommendations with us. Every dish we had, breakfast and dinner, was fantastic. Only let down was the coffee, really not great. The hotel is located in no-mans land between the beach area and downtown which are separated, so be prepared you'll need taxis to get everywhere and the taxi drivers rip off tourists. We tried walking one evening but the roads are horrendous (potholes likes craters), no street lights (even the long drive way to the hotel - get some street lights for your guests guys!) and in many areas there are no sidewalks - so I wouldn't recommend walking in the dark. We were not impressed by the beach club recommendations (their partner beach clubs - they were dead / no vibe). Had a massage which was ok, nothing special. We went mid-October and experienced two full days of torrential non-stop rain, so choose your dates wisely. The hotel advertises it offers bikes, what it doesn't mention is that they charge and it's through a third-party, the cost was outrageous and the bikes were in ill repair - as a sustainable hotel I really think they should offer bikes to their guests and charge a deposit. We were looking forward to getting around by bike in Tulum but the prices really were crazy so we took taxis. We didn't swim in the cenote at the hotel as was a bit mucky. The artificial waterfall was noisy, our room was next to it. The rooms were nice (no TVs, I get the concept of switching off but as we had so many rainy days on occasion would have been nice to have one to chrome cast from your phone). The bathrooms are a case of style over functionality. Not much privacy with a free standing bath/shower but that's fine, however the water from showering went absolutely everywhere. Also the hotel is not smoker friendly, which is listed on their website but I didn't spot it beforehand. Not a massive issue but worth noting for smokers. Overall beautifully designed, very green, very peaceful, great service and above all else great food and drinks.
Bahia Principe Grand Tulum - All Inclusive
4.1/5101 Reviews
My husband, small children ( 2 and 4), and I just returned from our 3rd year visiting Bahia Principe Grand Tulum. The first two years the resort was exceptional. The food, the entertainment, the facilities, and above all else the staff. Every single year the servers at the buffet and bartenders have been a large part of what makes our vacation so relaxing and special. Emilia, Francisco, and Lidia at the buffet are absolute gems. They not only do a phenomenal job refilling beverages and remembering guest preferences day up day, but they are loving and go above and beyond with the children. Jorge at the Truck is also a treasure. He not only smiled and joked with my children, but he also proactively brought numerous napkins and ketchup refills so my husband and I could actually eat lunch. These staff members are amazing, hardworking, and don't get nearly enough recognition! For parents traveling with small children the staff alone is a good reason to visit this hotel. Now to the negative ( and I am so sad to have to write a negative this year!). In years past there has been a self-serve cerveza, water, And juice bar next to the children's pools. Following that it's about a 5-minute walk to the truck to go to their beverage station with the full bar. That self-serve station was vital because as a parent with young children there's no way to leave your children alone in the pool while you grab the beverage. Sadly, this year the self-serve station was not working. Which meant that either my husband or myself had to watch both children in the pool or we had to pack up the kids just to quickly walk over and get something to drink. For a five-star resort. This was quite the negative. It's a small thing, but it really impacted the quality and relaxation of our trip. Definitely something for parents with young kids to consider. Additionally, the Burger bar wasn't open which means that if you wanted a quick lunchtime snack option you could only go to the truck and that had long lines. Finally, we saw several snakes on tht property. We had never seen them in the past, and , I understand that this is the tropics and It's the snake's home first, as a parent that was still terrifying. Sadly, this may be a deal-breaker for us returning for a fourth visit.
Aloft Tulum
4.3/5101 Reviews
Zama
We enjoy this hotel so much we have stayed every time we are in Tulum! The rooms are clean and nicely decorated, the jungle view is beautiful. We have stayed in many of the different rooms but our favorite is the one bedroom suite with balcony. The terrace suite is nice too, but the terrace isn’t covered so when it rains you lose that space. We love how accommodating and friendly the staff are. I think I lost something every day we were there last time (swimsuit coverup, sandals, car keys) and they were right there to make sure I was reunited with my items. The breakfast staff was great, they made sure you had everything you wanted and again, always a smile to great you. The bar staff was excellent also, we mainly ate at the downstairs bar and had our food delivered poolside. It didn’t take long for them to know our favorites! Make sure you take advantage of the 2 free drinks and the twentyish dollars in credit you get each night. The rooftop pool is reserved for adults, but during the day if no one is up there, they did allow our son to get in (he is 10). The rooftop pool is great, it is an infinitely edge looking out at the jungle. The downstairs pool feels more intimate. The housekeeping staff is also on point, we often only have housekeeping when we need it, a few days in to our stay usually, but the day we had it done everything was perfect upon our return, and the toys my son had bought were cutely arranged on his bed (which they also made up properly for us!). The location is great for nearby restaurants (which I found to be better than the ones on the beach) and renting a car or scooter. Take advantage of the lagoon snorkeling trip they offer as well, you have to rent the snorkel gear but the entrance fee and the transportation fee are included. In Tulum transportation so expensive!! We did not do the beach transportation but they do offer that. They also have a laundry facility! We brought detergent and quarters with us. If we were to come back to Tulum we would stay here again.
Villa Pescadores Tulum by Ahau Collection
4.4/5104 Reviews
Playa Paraiso
In the national park, the environment is very good. The single cabin has a hammock, complete facilities, and comfortable bedding. The service is warm and thoughtful, and the beach is beautiful. The lights are dim at night, which is not very convenient. If you encounter wind and rain, you can only call for room service, which has few choices and is not cheap. There are many people at breakfast, and the waiting time is long. But other than that, the overall experience is very good, and you can walk to the ruins park, it is worth staying
Nerea Tulum
4.4/556 Reviews
Tankah Bay
The hotel is very small, shop, not busy and has all the luxury. The staff are ready to help you day and night. The service is good but the staff is so helpful and subdued that it feels almost uncomfortable. The breakfast is a la carte, and you will have two choices every time, very diverse and with healthy options. The hotel has a great deal of facilities such as snorkeling with a guide (including) if you wish. However, the hotel was very difficult to find algae on the beach when we were there (in July). They can do little more, it is cleaned regularly, but the split algae are kept a little next to the beach, and then removed. The location is tricky. On the one hand, very remote and on a quiet beach with enough facilities. On the other hand, if you are looking for more variation and not want to use the surrounding restaurants of ”luxe” hotels you should also have some trouble. Tulum center is a quarter with the car which is not the problem but the access to the hotel****** It is very hobbit and full of deep holes. You need to make some effort to get out there. The airport is also at 1.5 hours driving, with a lot of beach traffic even early morning (7 hours). If you want to use the restaurant, the price-quality ratio is questionable, and we found it very highly overpriced because you paid 20 euros for all simple plastic cocktails or hamburgers. If you don't find that a problem, you can get all kinds of food to your room. And lastly, the whole setting looks more luxurious than it is, and for the price-quality ratio, it must be noted that small details such as TV that does not work properly or slow internet connection become important.
Eterna Tulum
3.9/534 Reviews
La Veleta
There are a few important things to note if you want to stay at Eterna (as we would not suggest staying here): Location: the hotel is located close to the Centro strip if that is where you want to be located. However after we got to Tulum we realised that the beach, popular Tulum restaurants, popular cenotes and nightlife are ~20 minutes from the hotel. A taxi one way to these locations is approximately 900 pesos, so if you stay at Eterna you will need a car or scooter to get around, which is what the check-in staff member suggested upon our arrival. This was a shock to us and other guests who did not know how expensive taxis were in Tulum (especially since 20 minutes does not seem that far anywhere else in Mexico). The hotel is located on a side street with a very rough driveway, so you will need to take care when driving through here. The hotel itself is located right next to a landfill (more detail on this in the breakfast section below). Our stay: we recommend you confirm your room with the staff prior to your stay. We were on our honeymoon and the check-in staff allocated us in a worse room than the one we booked, even though it was booked 6 months+ in advance of our stay. This took a lot of back and forth before they actually gave us the room we booked / paid for. Even though we paid a daily cleaning fee, our room was not cleaned once during our stay and we had to beg for fresh towels and toilet paper 4 times until we were walked to the facility cupboard to get them ourselves. We did not mind the beds / room not being made but constantly asking for fresh towels / toilet paper became a bit ridiculous when multiple front desk staff were sitting on their phones. Breakfast: the breakfast is located across the road at a local cafe. Fruit is supposed to be available from 8am and full breakfast from 9am. We were advised by WhatsApp message the day we checked in that breakfast service is slow as it is local cuisine, which we we did not mind. However, the fruit option is a box of largely half rotten bananas and apples, and the chef will come make you whatever he feels like eating at whichever time he decides to come in the morning, which for us was around 10.30 am. The chef made 3 vegetarian tacos for breakfast, and that was all that was included in the breakfast fee paid to the hotel with no options for any other breakfast items. To top it off, the cafe is literally located next to a landfill where you will smell garbage all morning and listen to the worker there loudly crush garbage while you are eating breakfast. One positive point is that the rooms look like their photos and are aesthetically pleasing, spacious and modern. This is the only positive point of Eterna. All in all, there are similar hotels that are located on the beach for the same price. I do not see how this hotel considers itself to be a 4 star hotel. Save your money and hassle of organising last minute car / scooter rental, save any stress you will suffer from booking h

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Property Information for Tourists

Total Properties543
Number of Reviews11,529
Highest PriceNZD 5,351
Lowest PriceNZD 41
Average Price (Weekdays)NZD 615
Average Price (Weekends)NZD 630