Hotel Café Adler

Clean and updated room. A big plus was they had a fan in the room which helped us stay cool and sleep well. Breakfast was decent. The only downside was no elevator. The staff were very helpful.

Pros: The room and even the bathroom was sound proof, amazing included breakfast, beautiful view from our room, the staff was so friendly and helpful, the room had a lot of space, the hotel was conveniently near many attractions, bus stops, and a grocery store, when you pay the local tax you are given a pass to ride the local trains and buses in the Schwarzwald for free during your stay. Cons: The bed was very hard, the cafe has some odd hours, there was no mini-fridge in the room, the area shops and restaurants open late and close early limiting what to do in the evening (plan ahead!), the room was sound proof and the TV had cable but no access to streaming services. Do not let the "Cons" sway you from staying at this hotel. We loved our stay here and would stay again (now with knowledge of the hours of the area). The biggest Pro (that we did not know about ahead of the stay) was the pass for free train/bus rides in the Schwarzwald, this opened us up to much more exploring then we had planned and it was a trip maker!

Wow! I came here to lodge my disappointment but am astonished to see the same behaviour has been meted out to people since 2019 and nothing has changed. Well, the waiters were quite decent but the lady at the counter probably had the same reason for not to smile or behave professionally to customers. I won't go into details here but will only hope they improve their customer interaction in this day when heritage establishments are struggling hard to maintain their clientele and "good" image. I have noted someone from the establishment kindly reads the reviews here. So, they can contact me for exact date/time in case it is not clear who this person is. I only hope their reputation is not spoiled due to this while their product (the cake, Black Forest cake) was the best we had had during our trip. Best wishes.

Unbelievable!! We visited with extended family and this cafe just spoiled the whole black forest experience for us. The cafe staff refused to look at us when spoken to about the black forest cake, (asked 2 ladies) repeatedly didn't attend when we said we wanted black forest. To the point that both ladies were ready to serve many other who kept coming after us and 7 of us standing there waiting. Can't believe even now that at this age some people can be so openly ill mannered. All of us there felt like the woman were being ****** but would still give some benefit of doubt that probably they were having bad day or don't have good manner and our family was in receiving end. Our 5 year old was very disappointed about nobody serving us cake, won't forget the way you treated us. Hope some sense prevails and you treats others well.