Hotels in Toyooka

"对不是日本人完全不友善的酒店 Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude. Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in. When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all. I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy. There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup. Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special. Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else."

"The experience was great. It is very comfortable and convenient to soak in hot springs. Dinner and breakfast are super rich and delicious. I must recommend it to my friends and family! It is difficult to communicate with the hotel counter staff who speak English. Fortunately, some staff members can speak Mandarin."

"The hotel is new and very good, just next to the public onsen, and they provide the private onsen for reservation which I think is a little bit pricy, 5500yen for 90 mins. My recommendation is use the public onsen outside that would be more traditional"

"We had a fantastic stay at this Ryokan. The staff were so attentive and welcoming (Thanks to our room attendant, Suzan) We arrived a little earlier than check in but we could go up to the room and were provided with tea. The room was beautiful and the beds were prepared when we were eating dinner. We were shown how to wear the yukata and even had welly boots for the rainy weather. The food was the highlight, fresh seasonal ingredients (crab!) which was displayed like a piece of art. I wish we stayed longer, well worth the money!"

"Nice, modern and new hotel in Kinosaki onsen with great hospitality from the hotel owner and his staff. I was welcomed by the owner at the door when I arrived, and they even prepared a beautiful greeting card on my arrival. Welcome drink was provided and the owner recommended good restaurants and provided the USP of each onsen in Kinosaki. The room is spacious, clean and new! I especially like the Japanese style of the hotel. Yutaka and 1-day onsen pass were provided for my stay. As the next day I had to move to another hotel, the owner very kindly helped me to transport my luggage to another hotel near the JR station. Overall, excellent stay, excellent people and excellent breakfast! :) Would love to visit Kinosaki onsen again and stay with Utsuroi Tsuchiya."

"A very authentic Japanese experience! Plus I booked a kaiseki dinner, which was delicious and unusual for a European person. The food was very fresh and beautifully served. Used public and private onsen of the ryokan, both were nice."

"First time going to an onsen and staying at a ryokan. I was quite impressed with the hotel's service... We traveled by train. When we arrived at the station, there was a staff member who looked after tourists (Tourism Center) who asked where we were staying and arranged for us to take a bus (free ride) to our accommodation. When we arrived at the hotel, there was a staff member who helped carry our luggage and suggested places to visit, including wearing a yukata to go to an onsen in the city! Our family stayed on the 1st floor (which was very good! We didn't have to climb the stairs because our luggage was very big and there were a lot of them, including a small child). In the room, there was a private onsen for us to soak in, and the hotel also had an onsen for us to soak in (shared with other people in the hotel). The staff who looked after our room was named Datto/Natto (I can't remember his name, it should be something like that). He took very good care of us, but it must be his job, lol. He served food in the room, made the bed for us to sleep on, and also suggested places to soak in an onsen. The food was very good... We wrote a request that we didn't eat meat, so the accommodation prepared a huge crab dinner set for us (more than in the picture). Because it is served continuously, I can't finish it all 5555) Overall, it is good. I recommend it, but the price is a bit high, but it is worth it for the service and accommodation 👍🏻"

"Beautiful accommodation, very good service, with breakfast + dinner. There is a shuttle service to various public onsen. The hotel is at the end of the city. If traveling by public transportation, it may take quite a long walk. If you drive, there is free parking. The hotel's onsen is very good, the atmosphere is beautiful and clean, suitable for relaxation."

"Overall it's very good. There's a shortcut to the main street. You can follow the hotel map or Google map. Keywords: After crossing the road, go through a tunnel. Follow the railway tracks to JR. Follow the river to the nearest Jizo-yu. It's a 10-minute walk. Pay attention to the shuttle bus schedule. The beverage bar is open in the afternoon and alcohol is only available in the evening."

"It's a lovely hotel in traditional Japanese style. It has a pretty inside garden and an onsen (no private onsens for booking, only common ones for all hotel guests that are divided for males and females). Hotel provides you with a yukata and a haori for your stay (you don't rent it, they are included in price), which is very convenient. When I asked the receptionist if I can buy them, 'cause I loved them so much, she said I can take them for free if I want. I double checked to avoid any miscommunication, but she insisted that I don't have to pay extra for those. Everything in the fridge, including alcohol, is free. Hotel is a bit far from the main street, but has a transfer, so I'd say it's fine. We ordered a dinner and breakfast, and both were absolutely wonderful, had several courses."