Guest User
July 7, 2023
From minute 0 the guy at the reception was pedantic, he literally took us to a cellar, the room was tiny, with an open jacuzzi 30 cm from the bed, the bedroom had no window, total darkness like in a cave. We complained and they took us to another room where the air conditioning does not work, again we complained and they took us to a third room and the receptionist complained, the whole time he was complaining, very bad treatment, he only blamed Booking. When we opened the closet to put our clothes in there were empty Redbull cans and empty boxes and a disgusting smell. To make matters worse, someone opened the door to the room at nine and something at night and I had just gotten out of the shower and saw me when I was getting dressed, we still wonder why they wanted to enter a room that is occupied. Expensive hotel and not recommended at all. WE HAVE NEVER BEEN IN A WORSE HOTEL THAN THIS AND WITH SUCH UNPROFESSIONAL RECEPTIONIST.
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