To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.3
Service4.3
Cleanliness4.4
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All reviews(63)
Positive reviews(60)
Reviews with photos/video(5)
Great service(20)
Awesome rooms(13)
Delicious breakfast(12)
Offers pick-up/drop-offs(11)
Clean and tidy(10)
Close to airport(10)
Awesome amenities(7)
Convenient location(6)
Negative reviews(3)
accountgoogle
Traditional King Room
Stayed in Aug 2024
Couples
16 review
5.0/5
Outstanding
Posted on Aug 9, 2024
very clean room with decent size, we took the shuttle at 5 am to catch a early flight, the 24 hrs free shuttle is a great service. comfortable bed.
W. Ng
Traditional King Room
Stayed in Jun 2024
Solo travelers
25 review
4.0/5
Very Good
Posted on Jul 2, 2024
last minute stay Westin airport Toronto due to flight canceled by WestJet. They provide free shuttle bus btw airport to hotel. room is clean, I check with front desk, Can I use swimming pool after check out during very tired for fixed new flight. front desk say okay but when check out. the front desk is not allow use. oh well...what can i say.
Gary Jian Chen
Traditional Two Double Room
Stayed in Aug 2024
Family
8 review
4.7/5
Amazing
Posted on Aug 22, 2024
The breakfast was good and the service was also nice.
Guest User
Traditional Two Double Room
Stayed in Mar 2023
Solo travelers
21 review
5.0/5
Outstanding
Posted on Mar 9, 2023
Perfect,especially Tarun at the front desk, he’s a very friendly and nice guy, I really appreciate his help and kindness
Guest User
Traditional King Room
Stayed in Jul 2024
Business travelers
29 review
3.7/5
Posted on Jul 19, 2024
There is basically no service, and the front desk can't change money. The words were not explained clearly, so my colleague (American) used the Wi-Fi and paid for it... It's expensive and there is no service... If there are other options, choose another hotel hahahahahahahahahaha
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Guest User
Deluxe Larger Two Double Room
Stayed in Aug 2024
Family
63 review
5.0/5
Outstanding
Posted on Aug 17, 2024
There is free airport pickup, which is very convenient. The hotel facilities are very good, the rooms are spacious, and luggage can be stored for free. However, you must stay here on the return trip as well, so there is no breakfast. There is a Subway at the door!
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Yuyuqiu
Traditional Two Double Room
Stayed in Aug 2024
Family
10 review
5.0/5
Outstanding
Posted on Aug 4, 2024
The breakfast is good and the room is relatively large, but the bed seems a bit high. I am 168cm tall and I think my body proportions are normal. I have to jump onto the bed. The edge of the bed is at the upper half of my buttocks. It is quite comfortable to sleep on the bed.
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廸婭
Traditional Two Double Room
Stayed in Aug 2024
Family
9 review
4.7/5
Amazing
Posted on Oct 17, 2024
The food was good and the transfer service to the airport was very good.
The overall layout has an elegant and warm feeling.
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Guest User
Traditional Two Double Room
Stayed in Jul 2024
Family
22 review
1.5/5
Posted on Jul 29, 2024
Checked in at 10:30pm, no mineral water in the room. No kettle, so embarrassing that you can only drink tap water in the toilet. Called the hotel and they said there was no kettle, asked for help from Ctrip, Ctrip urged the hotel and they said there was only one staff member, I could go downstairs to buy water. The next morning I wanted to ask for a tea bag in the room, but they said no, I had to pay👎
The worst Westin I have ever stayed in, no one
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Guest User
Traditional King Room
Stayed in Jun 2024
Family
18 review
4.0/5
Very Good
Posted on Aug 20, 2024
Not bad, very close to the airport, there is a shuttle bus, but you need to call the hotel
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Sarasara85043
Traditional Two Double Room
Stayed in May 2024
Business travelers
49 review
5.0/5
Outstanding
Posted on May 29, 2024
The hotel has airport pick-up. If you call the front desk, they will arrange a driver to pick you up. The service is very good, especially the breakfast, which is simply God's service. It's a pity that I can only stay for 2 nights. The most surprising thing is that it is a 20-minute drive to the premium outlets
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Anonymous User
Traditional King Room
Stayed in Aug 2023
Couples
21 review
5.0/5
Outstanding
Posted on Aug 4, 2023
I booked this hotel for the flight the next morning. The room is big and clean~ the service is also very good. There are many kinds of breakfast. highly recommend here
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Guest User
Traditional Two Double Room
Stayed in Jan 2024
Family
14 review
4.7/5
Amazing
Posted on Jan 9, 2024
The room is very clean. Although it is not big, the facilities are OK. The room does not come with slippers and toothbrushes. There are hotel buses to and from each terminal of the airport, leaving every half hour. The breakfast was pretty good and rich. The only drawback is that the air conditioner in the room is too loud, which may be very noisy for light sleepers.
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bill6666
Traditional King Room
Stayed in Jan 2024
Business travelers
5 review
3.0/5
Posted on Jan 29, 2024
The pillows are uncomfortable and uneven, which lowers my score for Westin's management.
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Guest User
Traditional King Room
Stayed in Dec 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 16, 2023
The room is very good, but there is no Chinese service, but the customer service is very annoying, and simple English is not a big problem