Pan Pacific Toronto Reviews

Location not very good but good service good clean room recommend!

Great clean room and love the city view! Room is spacious. Nice firm bed. Bathroom is clean and spacious too! Do note that they do not have electric kettle in the rooms, so do request for one if you need one. Slightly outside of downtown Toronto approx 20-30mins drive out, depending on traffic. Got the room at a great price during Black Friday, for non peak season!

The lobby, atmosphere and service was amazing. The rooms itself were good but could use some improvements. The building is historic so its quite understandable how some areas still need renovations. Overall great stay

Very good location Friendly staff Food definitely to try Cleaning lady very good

The hotel looks so very nice after renovation. Lobby is spacious, friendly staffs and the room is so clean and nice. Highly recommended!

I've always held Pan Pacific Toronto in high regard, considering it a top-tier hotel known for its comfort and luxury. However, my recent stay left much to be desired. Despite booking a room in winter, the heating didn't work, and the issue was poorly handled, requiring multiple calls for resolution. Initially, the staff seemed to brush off our concerns, invalidating our frustration by falsely claiming that the entire hotel was experiencing heating issues. This dismissal only heightened our frustration, especially upon discovering it was a lie. It was only after expressing our exasperation that a more capable staff by the name of Chrisel, member intervened, relocating us to a room with heating that works. While the new room was an improvement, maintenance issues like a malfunctioning faucet and worn-out amenities were evident that the hotel might have overlooked proper maintenance. Overall, while the hotel offers luxury, the disappointing handling of the heating issue highlights the need for improvement in guest services and maintenance. I would recommend Pan Pacific Toronto to focus on enhancing their understanding of guest concerns and prioritize their business centers around service excellence and guest experience.

A very strange hotel with uneducated and rude staff, my bed had some blood or makeup stains on it, so I asked to change my bed, the cleaning lady came and started yelling at me like you're leaving tomorrow anyway!!! and that she has no time to change the bed!!! I don't think these are my problems, I just wanted to sleep in a clean bed. So she try to help me as she thinks it will work, so she takes some verydirty mop and and just clean it with same dirty water🤦🏻♀️ and after she turn and says look its clean now you can sleep…😳 Long story short, she called the manager and started shouting and complaining to HIM that I am asking her to change the bed and she doesn't have time for it, nonsense. Trust me people!!!!! Never ever go to this hotel! Oh yes! I'm still waiting for my deposit👍

Hotel has a comfortable bed! Quite a clean room too!

It is great I like the hotel, clean and nice. The parking fee is reasonable. There is a hood hot pot place nearby

It was a very good hotel and is well located in the mid town. However, it's been pretty worn out. Although the room I stayed had been renovated, but it still felt very "old" and dark. The room was spacious. Gym was bad with very old squeaky machines, weights were rusted. Bar was quite ok, good beer and chips. After all, the price was low, so, don't have a very high expectation and it was still a good stay.

Overall a pretty decent hotel. The location is a bit far from the downtown core, however most of the guests seemed to have nearby business so this suited them.

Booked the room for my parent during their visit to Toronto. Initially booked for 2 queen bed but the front desk was very nice to upgrade their room to a King Size bed. Room size is big and amenities are quite complete in the room. Location might be abit far from downtown but reachable within 40 mins by using public transportation. Plus have abundance of restaurants nearby as well. Definitely recommend this hotel if you looking for affordable hotel.

Service at front desk was good, other than that nothing was good. Gym:: very old equipments, need to ask for drinking water. Had to request for bathroom accessories.

The room is very roomy and comfortable. It’s close to the public transport, but a bit far away from the downtown. The general cleaness is fine, but the room service didn’t vacuum the carpet and clean the table properly at the one day. The restaurants are good and convenient.