Atour Hotels in Tongxiang

Wonderful experience! Located inside West Xizha, Wuzhen. After check-in, there’s a convenient service to have your luggage delivered straight to the homestay. Highly recommended if you want to take your time exploring the old village with its beautiful scenery, local food, and souvenirs.

Our stay at the Wuzhen Tong’an Inn was nothing short of delightful. This review is specifically for Wuzhen Tong’an Inn, not the Waterside Resort. We were fortunate to have encountered a helpful lady at the visitor center who informed us that our original booking didn't face the Wuzhen grand canal but instead their own small private canal, which wouldn't offer views of the ancient boats. She assisted us with an upgrade to the Tong’an Inn, which provided not only beautiful scenery but also a prime location right at the heart of all the happenings. All Wuzhen guests head to one place for the breakfast buffet, which, conveniently, was right at our hotel. This was a significant advantage as the original booking would have required a 20+ minute walk, especially inconvenient in the rain and cold. Our room was a blend of ancient Chinese style, with fragrant old woods, and a modernized living quarter complete with a hot shower and smart devices. It was impeccably clean, providing a perfect balance of traditional charm and contemporary comfort. Everyone in Wuzhen was incredibly friendly. Special shout out to Mr. Ling, who helped us with our heavy luggage bags. He was courteous, professional, and extremely helpful. It's unfortunate that we only booked two nights here. We would definitely love to stay longer in the future.

It's no exaggeration to say that I will definitely recommend ALILA Hotel WuZhen to my friends if they have plans to travel to Jiaxing. From the moment I arrived the hotel, I felt the warm welcome from the front desk staff. I was really enjoying the warm welcome drinks, fresh pear juice provided by the check-in lobby. In particular, thanks to Sherry, the receptionist, who contacted me in advance before my arrival and kindly reminded me that thick clothes need to be prepared for the local cooling. The concierge took the initiative to help me bring my luggage to the room and personally guided me to the room, they gave a detailed introduction of the hotel facilities and dining outlets. I was greatly moved and surprised by the exquisite welcome amenity prepared on the table in the room. There are delicate and delicious macarons, fresh fruit plates prepared with care, a bottle of fine red wine, afternoon patisserie with Zhejiang characteristics, and even a welcome letter handwritten by General Manager Nick. I can feel that Alila's staff really treat guests with true heart. I still want to thank a boy who worked in the hotel bar. I'm sorry that I forgot his name. He patiently took beautiful photos of me on the afternoon of my arrival, recording my wonderful moment in the Alila Hotel. I really enjoy the relaxing time in the bar of this hotel. There is a standing performance of Filipino band in the bar at night. The service provided by the band was very good. They cared about each guest on the scene and asked each guest what song they wanted to listen to in a friendly and warm manner. I was really immersed in relaxing and drinking there. The breakfast in the hotel is well-done. The food quality and taste are very good. The breakfast choices are very rich. The only disadvantage is that the skin of shrimp dumplings is too thick. Alex, the Director of Food and Beverage, actively inquired about our stay experience and personally served us with care. The service was very good. He knew that we felt too hot when sitting outdoors and quickly helped us transfer to the indoor table near the window. When I was checking out, the front desk staff treated us warmly as always, and gave me a sleeping pillow spray and a wash and care package as a parting gift, which greatly moved me again. Compared to the next hotels I stayed in on this trip, the hotel that impressed me the most was definitely the Alila Hotel, with its superb service.

Hotel staff should be more friendly. Some are friendly but some are not. The staff at the breakfast restaurant, the buy making noodle is very friendly.

We had an amazing stay in Tong An! We were given a free upgrade to the room overlooking the canal and it was so pretty and calm at night. The rooms were clean and modern and the service was awesome. They even had free porridge supper for guests at night.

When choosing a hotel, the main attraction is the atmosphere. It is clean and hygienic. It is a very good hotel. The seller is real, the facilities are complete, and it is right at the entrance of the scenic spot, which is convenient for travel.

The hotel has two buildings very close to each other. There is a parking space at the back, which is very convenient. It is a 10-minute walk from Xizha Scenic Area. The service attitude here is very good and warm. The room is very clean, the facilities and equipment are very useful, and the price is very good. Discount, very cost-effective, I like the environment here very much.