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5 star

The Tokyo Edition, Toranomon
4.3/5120 Reviews

The Tokyo Edition, Toranomon

Central Tokyo Tokyo|0.73km from systemsGo Japan

Latest booking 15 hrs ago

The hotel is centrally located and I think that’s basically the sole reason I may consider staying at it again. Checking in was smooth (thanks to the HK colleague seconded from Ritz Carlton HK), and other than that, I think your hotel staff needs re-training, especially the concierge team! Terrible service and clueless! My friends who were also traveling were not as lucky at check-in. One wasn’t able to get his room at 6pm and was asked to wait (20 mins), and when he finally got his key, he went into the room where someone was already in it. Who could expect this kind of mistake happened in a “modern luxury hotel”? My other friend nearly traumatized trying to check-in with a staff who can’t really speak English and don’t understand what “confirmation number” means. To me, the only disappointment was no upgrade at all even I was a Titanium member then. But well, I of course understand it is “subject to availability”. Hotel itself and its location is superb and definitely create a modern luxury feeling. But I’m staying in a HOTEL and HOSPITALITY and SERVICE should be the most important. And Edition Tokyo fails in all aspect, and maybe this is how you want to create a “lasting memory”? The short lady at the concierge was rude and impolite. When I was trying to ask about the timetable of the airport bus and where the stop is, she simply said why don’t you check it online cos you need to use your credit card and book anyway! I cannot believe this kind of service in Japan, let alone at a 5-star Marriot managed hotel. In the end I let my friend to handle it and she told me she talked to 3 different concierge colleagues and each gave a different answer, in the end it had to escalate up to the duty manager to get a concrete response on how to take the airport bus to Narita. Crazy! Then on separate occasions we went to the lobby bar. We requested to sit by the window and the waiter there said “it is reserved” on every occasion. In the end of course the sofa by the window was empty (and on one occasion it was empty till the bar was closed). I got annoyed and asked for the restaurant manager and I said “if you need a minimum spending just say so, why you have to put us at the bar table?” She said she would look into it and of course no one has yet to give us a good reason why is it the case. And service at the bar was appalling and to a certain extent I would even use “racist” to put it. As a Titanium with Marriot Bonvoy and a Globalist with World of Hyatt, I must say I made a terrible mistake staying at Tokyo Edition. I am sure I would receive better treatment and a better holiday experience if I stay at Andaz Tokyo which is across the street!

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Breakfast

Candeo Hotels Tokyo Roppongi
4.1/5123 Reviews

Candeo Hotels Tokyo Roppongi

Roppongi Tokyo|0.73km from systemsGo Japan

Latest booking 21 hrs ago

Overall this place was just ok. Japan has a high bar for hotels, most of them are going to be good, if not great. This hotel just has a lot of small annoyances that add up and made it my least favorite hotel out of the four I stayed at on this trip. First the good: Good location within walking distance of the two big malls in Roppongi, Tokyo Midtown and Roppongi Hills. Two metro lines stop nearby. The hotel itself is nice but feels slightly dated. There’s a view of Tokyo Tower from most of the rooms but especially higher floors. Overall I liked Roppongi. It seems like a place where real Tokyoites live and work as opposed to the more popular places mobbed by tourists. The bad: The bathrooms. Incredibly small, with absolutely no space between the toilet, bathtub, and sink. I know Tokyo rooms are small but this bathroom is especially bad. Also, the floor in the bathroom is sunken, as in lower than the rest of the room so you have to step down every time you enter. This caught me by surprise more than once. Also the floor felt a bit unstable…kind of like it was made of a plastic layer you stand on above the real floor. At least it was clean. There’s a lot of weird unsafe parts of the room, which is especially a worry with kids. The step down into the bathroom I mentioned. There’s a sharp edge next to the bed on the couch/nightstand that I scratched myself on. There’s a glass table with pointy edges that just feels out of place in the tiny room. The plugs and light switches are right in the middle of the bed headrest which makes them easy for kids to play with and makes it so your charging cables are running across the bed. The elevator is annoying. It ALWAYS stops on the 3rd floor (reception) no matter what. The ground level exit is on the 2nd floor, so you always stop unnecessarily on 3 when either entering or exiting the hotel. The 1st floor is inexplicably the parking area behind the hotel, don’t get caught assuming the first floor is the ground level exit. There’s a real lack of breakfast in the area. The hotel breakfast opens later (7:30?), we never went because it was too late. One day we just gave up and ate breakfast at FamilyMart. Roppongi is not well connected to the rest of Tokyo on the Metro. Most places you want to go are going to require a transfer. Neither of the lines that stop near the hotel go directly to Tokyo station. Both Haneda and Narita require extra transfers. Even Shibuya which is not far away at all requires two trains or a bus. Especially annoying if you have luggage or kids in tow.

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Top rated hotels in Tokyo

Searching for hotels near systemsGo Japan? Compare room rates and reviews to find your ideal stay.
Janu Tokyo
4.7/55 Reviews
Roppongi
Janu Tokyo is Aman’s sister hotel that just opened last week. The hotel is located in my favorite high-end area in Roppongi, Azabudaiqiu, Tokyo. It is less Zen and more fashionable than Aman. The cocktails at the bar are very unique and the wine list Each cocktail corresponds to a different district in Tokyo, and is accompanied by artist paintings and text introductions. I ordered two types of wine from Kagurazaka with matcha added, and they were really two big ”bowls” that had to be held in both hands. Only those who can drink. It's just that the bar is located in a corner of the lobby lounge, with only a few small tables, which I don't like very much.
Floral Iron Tower Hotel Tokyo
5/50 Reviews
Azabu
The room is not very big, but it is not crowded, it is clean, the owner is very good, you can see a little Tokyo Tower on the street next to it ~ easy to travel, not far from the subway, touching the elevator
Mitsui Garden Hotel Roppongi Tokyo Premier
4.4/5355 Reviews
Roppongi
We were booked in by my son when we arrived and we're delighted with the total environment! Having not travelled since 2019 had to readjust and the staff and environment helped us greatly ! Every aspect of the hotel was customer focused and Covid aware! In reception nothing was a problem and there was an excellent speaker of English! The dining room suited our needs and the verandah gave extensive views of the city and Tokyo Tower! The food was generous and well prepared and the dinners at night were very good! I must pay particular tribute to Ken in the first our stay and his meticulous attention to our needs and understanding!! We would thoroughly recommend this hotel as people return to Japan and of course Tokyo!
Oakwood Hotel & Apartments Azabu Tokyo
4.4/5110 Reviews
Azabu
My stay at Oakwood was excellent. The room is spacious - including the bathroom and with kitchen and washing machine facilities. The room was very clean, including all the kitchenware and bathroom. My stay was extremely comfortable. The location is very close to the Metro station, and a few min walk to the azabu juban area with lots of shops, supermarket and restaurants. I also have to commend that the staff and concierge at the hotel are extremely helpful and responsive, they helped with my various requests promptly. I stayed in 2 different rooms, one of the rooms had the view of Tokyo tower. I will definitely be back!
Hotel Villa Fontaine Grand Tokyo-Roppongi
4.3/5185 Reviews
Roppongi
The hotel is in the Izumi garden building, and the taxi navigation often takes a short detour to the other side of the hotel, and the signs are very clear. Downstairs is the subway station, which is convenient for travel. Walk for 10 minutes to Roppongi Shopping Street, and I feel that there are more international friends than Japanese. The hotel service is quite good. The room refrigerator cannot fit the large items that need to be refrigerated. The lobby manager helped to put them in the hotel refrigerator, which solved the top priority, which is very good.
Guest House Tokyo Azabu
3.4/515 Reviews
Azabu
From the Akabane Bridge Station, there are two exits that are relatively close, one that needs to cross the road and one that does not. Seeing a family, the path next to the family is less than 50 meters away. That's it. The doorway is relatively small. The door is open to the elevator. The first time I go to the elevator, I can't use it. There is a call on the left wall. Press the bell next to it. The landlord will let you check in on the fifth floor. If you do not pay in advance, you can store your luggage and charge an additional 200 yen. When you apply, you will be given the door code of the floor, the password of the elevator, the way to enter the back door and some precautions. Male and female students are layered. When people are not many, they will not feel crowded. I am not quiet, I think I still have to see the guests. The guests I met when I lived were very careful and had little impact. The location is still very good, very close to Tokyo's Taji Park Azabu. If you bring luggage at the subway station, remember to find a barrier-free elevator! ! Otherwise it is really possible to despair...

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