Mercure Hotels in Timisoara

We had a great stay at this conveniently hotel. My husband attended an international conference and we stayed a few days to see the city. The hotel is located in the walkable historical town and was a perfect place from which to see the city. The area is full of patio dining, shops, and historic sites. Our room was comfortable and the reception answered questions when needed.

Pro - Location is perfect (center of Timisoara) - Staff very helpful - Close parking - Tea/coffee/bathroom samples are given in quantities and good quality Con : - Swimming pool is not as good as it appears on the photos. Still pleasant but it's part of the gym subscription and it can be quite busy with people from the hotel and the one from the gym - 2 Jacuzzy was out of order (it's temporary)

Clean room, pleasant check-in, good breakfast. Had parking. Close walking distance from main square with lots of restaurants and…ice cream. Only thing I’d change is for them to have serviettes at the outside tables, and I’m only mentioning this to fill up the TripAdvisor character limit.

the location is good, close to the Cathedral and Bega , but outside the main pedestrian avenue - due to that, the hotel is cozy, not noisy there is parking area to the lower level ; iti is not a big area, but it is functional the room and the bathroom were good, according with our expectations; we stayed only one night, so we have nothing to say about the cleaning during the day breakfast - good enough overall, we will keep this hotel as the first option for Timisoara

Very nice hotel. Clean, cosy, modern, very comfortable room, super nice restaurant with quality and great food and professional staff. A real joy to stay here and a great choice for dinner. Our stay was more than a joyful experience. The infos in the hotel tv system aren’t updated, but this is just a small detail- only to have a negative remark :) I’m strongly recommend this place!

It was my 3rd time in NH Timisoara and they never miss - another great stay! A very welcoming and helpful staff, great service, clean and convenient hotel - I asked for a (very) early check-in and they managed to do that which made a huge difference for me. Their only problem - the wifi is not good. This hotel is very recommended, and I will surely stay there in my next trip to Timisoara. Thank you very much !

The only aspect that corresponds to the 4 stars is the price. the rest of the services are a mess. - bathroom is not properly cleaned, you have only one towel available even if the reservation was for 2 persons. you need to ask for another towel and bathroom amenities. - the breakfast is pretty ok but it doesn't offer a wide range of choices. it's like you wanna eat at home and you didn't shop for food. you don't starve but you are not pleased. - the room windows are dirty. the shared balcony is even dirtier. - if you are unlucky enough to get the room right above the hotel entrance like I was, you should expect to stay awake all night. the receptionist called in some friends and listened to music and drank beer all night. we called at around 2-3 am and asked them to stop and hey said ”sure”... not long after, they decided to move the party outside, in front of the hotel, right under our window. called the reception again, didn't answer, obviously, opened the window, saw the receptionist drinking a beer, he ran inside. called again, and asked them to stop because I wanted to sleep after a 600km drive. they said sure! everything stopped after about 20-30 minutes. it was already 4am. next morning, we discussed with another guy that was at the reception and demanded to speak to the manager and, surprise surprise, the manager was not there Saturday morning. we could only speak with somebody from management on Monday. when our trip and stay at this hotel ends. too little too late. since I wasn't able to contact a manager, I asked for a room change, and the receptionist said that he will not give us another room because what happened is not a solid case for a room change. it is unbelievable that at a 4 star hotel, the employees make your stay horrible. I have never felt or heard something like this. and I can't do anything about it. what is even more unbelievable is that you can't contact somebody from the management team till day day your vacation ends.. Under no circumstances I can recommend this hotel. it's not a 4 star hotel, maybe, just maybe, 3. Management team and the staff have a lot to learn about what a 4 star hotel should look like and how the services should be. To conclude, I don't recommend this hotel. stay away from this if you want to have a good vacation.

THE GOOD. The staff was very nice, friendly, helpful with what they could. Very good location, clean, silent. 10-15 walking distance from any interesting location. The restaurant was the best (I experienced) in town. There is a nice swimming pool, not warmed, too cool for end of May. Plenty of parking room!!! THE NOT SO GOOD. There is no room service, hence this is not a 4* hotel, as advertised. The dinning room is outside the hotel, so in a rainy day one has to walk and get wet. I would not want to fully dress during a winter stay just to have my morning coffee. In the room, the air conditioning worked as a fan. The safe was broken. The reception desk was kind, but could offer no solution. After two night, for extra pay, we got an ”apartment”, with a terrace without a table to put a glass on. The Venetian blinds were partially functioning. The air conditioning dead. The next day someone fixed it. In the bathroom one bulb did not work. I fixed it. The shower flexible tubing was damaged, it was difficult to hold it. In the rooms there were no paper an pen to take notes. The phone function buttons did not work, so I had to guess ”0” is the reception. The room had to entrances. One via the elevator, but they had only one key for two persons. The other, with an electronic key usable only after exiting the elevator and climbing the stairs one floor. As I said, this is not a 4* environment. The management should pay more attention to maintenance details. One day the restaurant staff were ”stiff” and stressed, very unusual. One whispered me ”The boss is here”. I was sad.

I was only for one night to sleep and breakfast there, but it was all fine. The parking is large, safe and for free, the friendly receptionist has waited extra for me although the check was late. The hotel is close to the center and is still quietly located around the corner there is a tanker and a McDonalds. Breakfast was very good, even Moussaka there was! I can actually not criticize anything, it was for the price everything as hoped!