Sheraton Surabaya Hotel & Towers
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Tegalsari
Sheraton Surabaya Hotel & Towers
No.6 of Premium Hotels in Surabaya
Jl. Embong Malang No.25-31, Kedungdoro, Kec. Tegalsari, Kedungdoro, 60261 Tegalsari, Surabaya, East Java, Indonesia
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A stay at Sheraton Surabaya Hotel and Towers places you in the heart of Surabaya, steps from Tunjungan Plaza and 11 minutes by foot from Grahadi. This 5-star hotel is 6.6 mi (10.6 km) from Pakuwon Mall and 0.8 mi (1.3 km) from BG Junction.Show More
We Price Match
Last booked 15 hrs ago
Highlights
Delicious Breakfast
Airport pick-up available
Parking available
Lots to doAmenities
Outdoor swimming pool
Spa
Massage Room
Fitness Room
Private Parking
Priority airport pick-up
Car Rental
Bar
All Amenities
Property Description
A stay at Sheraton Surabaya Hotel and Towers places you in the heart of Surabaya, steps from Tunjungan Plaza and 11 minutes by foot from Grahadi. This 5-star hotel is 6.6 mi (10.6 km) from Pakuwon Mall and 0.8 mi (1.3 km) from BG Junction.
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4.5/5
GreatNice hotel, location was superb, breakfast was excellent.
All 124 Reviews
Surroundings
Airport: Juanda International Airport
(19.8 km)
Landmarks: Fun World
(120m)
Landmarks: Tunjungan Plaza Convention Hall
(130m)
Landmarks: kidzooona Tunjungan Plaza 6
(200m)
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Rooms
Guest Reviews
Services & Amenities
Policies
4
Premium King Room with City View
1 King bed
Has window
Free Wi-Fi
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
6
Royal Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Tea bags
Doorbell and phone alerts
Check Availability
7
Presidential Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Check Availability
6
Two Bedroom Apartment
1 King bed and 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
8
Ambassador Suite
2 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Toothbrushes
Private toilet
Shampoo
Check Availability
5
Junior Suite
1 King bed
42m² | Floor: 25
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Tea bags
Doorbell and phone alerts
Check Availability
4
Club King Room
1 King bed
Has window
Free Wi-Fi
Air conditioning
Private bathroom
Tea bags
Doorbell and phone alerts
Check Availability
5
Deluxe Two Double Room (Newly Renovated)
2 Double bed
Has window
Free Wi-Fi
Air conditioning
Private bathroom
Refrigerator
TV
Check Availability
5
One Bedroom Apartment
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
4
Premium Twin Room with City View
2 Double bed
Has window
Free Wi-Fi
Air conditioning
Private bathroom
Refrigerator
TV
Check Availability
5
Executive Suite
1 King bed
80m² | Floor: 25-26
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Tea bags
Doorbell and phone alerts
Check Availability
7
Three Bedroom Apartment
2 Single bed and 2 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
4
Club Twin Room
2 Single bed
Has window
Free Wi-Fi
Air conditioning
Bathtub
Toothbrushes
Private toilet
Check Availability
6
Deluxe King Room (Newly Renovated)
1 King bed
Has window
Free Wi-Fi
Air conditioning
Private bathroom
Bathtub
Tea bags
Check Availability
4
Premium Room City View
1 King bed or 2 Double bed
Has window
Free Wi-Fi
Air conditioning
Bathtub
TV
Toothbrushes
Check Availability
5
Deluxe Suite
1 King bed
64m² | Floor: 20-24
Has window
Free Wi-Fi
Air conditioning
Private bathroom
Bathtub
Tea bags
Check Availability
5
Deluxe Room
1 King bed or 2 Double bed
36m² | Floor: 14-18
Has window
Free Wi-Fi
Air conditioning
Bathtub
Toothbrushes
Private toilet
Check Availability
Hide Room Types
Guest Reviews
4.5/5
Great
124 reviews
Verified Reviews- Cleanliness4.5
- Amenities4.4
- Location4.6
- Service4.5
Average for similar properties in Tegalsari
AI Summary
Sheraton Surabaya impresses with a diverse, satisfying breakfast and excellent facilities. Guests appreciate the cleanliness and convenient location. The friendly and efficient service adds to the positive experience.
Bk_Em
October 16, 2024
I originally booked one of the renovated rooms and there is a bit of fiasco in the first day when I came back to the room it just reeked of raw sewage, almost like a pipe it exploded, and I immediately called housekeeping who sprayed but said that they would move me to a different suite which is the one in the photos. This is one of the more expensive suites and it’s basic and similar in comparison to the renovated suite. However, renovated suite looks like it was renovated back in 1990s as the other suite was much nicer and more modern
Overall, the service was fantastic. The food in the breakfast was delicious. The pool is nice. I’ll be at a little quiet and overall it’s a great location if you wanna go out to different sites or if you just wanna cruise the mall or do some quick shopping 
Jianing Neo
December 24, 2024
Was suggested to upgrade to junior suite by a very pleasant lady at the front desk.
I decided to go ahead with the suggestion, which was so worth it . The junior suite grants access to the executive lounge. Upon reaching there , I was served by an extremely welcoming , warm and friendly chef name Alfred. He takes the time to really introduce the dishes with so much passion and warmth . He ensure that I was well taken care of. Had an extremely pleasant time at Sheraton thanks to him. His service is one of the reason which makes Sheraton the top choice for subsequent stays whenever in Surabaya ( not to mention the delicious Rawon that both the executive lounge and lobby restaurant serve)
The other staff at the hotel are really friendly , always greeting customers with a smile.
The amenities provided at the hotel are really sufficient too
Dwi Wahyuningrum
July 6, 2024
Booked this hotel for a short family staycation in last minutes, but none of the staff inform us on the gardening project that caused children pool unavailable during my stay period.
Nurra Ixora
August 28, 2024
Very accessible to hotel as its linked. Friendly customer service. Only the massage and spa ambience could be better. The music was too loud and the vibes didnt feel cosy at all.
Chiap Ngee
May 26, 2024
Location is very good - one of the best services I encountered in the different hotels. All the staffs ready make a point to serve with their best and have the guests interests as their top priority. I would recommend Sheraton to anyone who wants to relax in the hotel. The only flip side is that the swimming pool is situated quite a distance near the breakfast area.
anitacai
September 19, 2024
Nice hotel, location was superb, breakfast was excellent.
Windi
March 22, 2024
Sheraton Surabaya is conveniently located right next to the 2nd largest shopping mall in Indonesia. So for travellers who are not keen to travel too far or trapped in the traffic, this would be the best choice for you!!
Was a tad disappointed that our sleep got disturbed by the renovation in the morning. Really hope the hotel management could pay more attention to that. Otherwise, a great hotel that we will return to again.
Tohir
November 11, 2024
Great location next to the Shopping mall
Services & Amenities
Most Popular Amenities
Outdoor swimming pool
Spa
Additional charge
Massage Room
Fitness Room
Additional charge
Private Parking
Additional charge
Priority airport pick-up
Additional charge
Car Rental
Bar
Tennis Court
Restaurant
Priority airport drop-off
Additional charge
Meeting Room
Additional charge
Children's Pool
Tour/Ticket Service
Currency Exchange
24-Hour Front Desk
Wi-Fi in Public Areas
Free
Luggage Storage
Outdoor swimming pool
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Free
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking, and Charge, IDR 50,000 (approx. NZD 5.50) Per stay. Reservation not needed.
Private Parking
Additional charge
Valet Parking
Additional charge
Transportation
Priority airport pick-up
Additional charge
Car Rental
Shuttle Bus Service
Additional charge
Priority airport drop-off
Additional charge
Front Desk Services
Currency Exchange
Tour/Ticket Service
Front Desk Safe
Luggage Storage
Concierge Service
VIP Check-In Service
24-Hour Front Desk
Express Check-In and Check-Out
Lockers Available
Languages Spoken
English
Chinese
Indonesian
Food & Drink
Bar
Room Service
Snack Bar
Health & Wellness
Tennis Court
Fitness Room
Additional charge
Massage Room
Foot Bath
Spa
Additional charge
Beauty and Makeup
Public Areas
Shopping Mall
ATM
Elevator
Smoking Area
Water Purifier
Garden
Cleaning Services
Laundry Service (On-Site)
Additional charge
Dry Cleaning
Additional charge
Ironing Service
Additional charge
Clothes Dryer
Clothes Steamer
Facilities for Children
Children's Meals Available
Children's Toys
Children's Desktop Game/ Jigsaw Puzzle
Children's Pool
Business Services
Meeting Room
Additional charge
Fax/Copying Service
Additional charge
Wedding Service
Accessibility
Accessible Rooms Available
Braille Signage
Handrails in Stairways
Pool Ramp Available
Stair-Free Property Entrance
Wheelchairs Available On-Site
Safety & Security
First Aid Services
CCTV In Public Areas
First-Aid Kit
Fire Extinguisher
Smoke Detector
Security Alarm
Security Personnel
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
Opening hours[Mon - Sun] 06:00-10:00 Open
| Age | Fee |
|---|---|
Adult | Buffet:IDR 312,180 (approx. NZD 34.31) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
Property Description
- Opened: 1995
- Renovated: 2020
- Number of Rooms: 304
A stay at Sheraton Surabaya Hotel and Towers places you in the heart of Surabaya, steps from Tunjungan Plaza and 11 minutes by foot from Grahadi. This 5-star hotel is 6.6 mi (10.6 km) from Pakuwon Mall and 0.8 mi (1.3 km) from BG Junction.
Relax at the full-service spa, where you can enjoy massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, an outdoor tennis court, and a sauna. This Art Deco hotel also features complimentary wireless Internet access, concierge services, and shopping on site.
Enjoy international cuisine at Kafe Bromo, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Surabaya? This hotel has facilities measuring 441 square feet (41 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 348 air-conditioned rooms featuring refrigerators and minibars. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Relax at the full-service spa, where you can enjoy massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, an outdoor tennis court, and a sauna. This Art Deco hotel also features complimentary wireless Internet access, concierge services, and shopping on site.
Enjoy international cuisine at Kafe Bromo, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Surabaya? This hotel has facilities measuring 441 square feet (41 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 348 air-conditioned rooms featuring refrigerators and minibars. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.