Mercure Penang Beach

Rats at the pool area. This is the worst Mercure I've been to in Asia, it's usually good but this one is horrible.. Blood on the sheets, wifi was so poor, had to buy data after complaining twice, safe didn't work at first. Ants in the room. Service staff were excellent! They were very friendly and super helpful... My experience with all the staff at the hotel was very positive. This review is clearly for the bad condition and neglect of the hotel.

It is beach front hotel. Room is spacious and neat. The gym room is spacious , and have nice sea views with few equipment . Pool is kids friendly with sea view. The hotel is beautifully decorated with Chinese new year decorations. The rooms WiFi is good . Staff is friendly and helpful. Location is near to food court. But the breakfast is not varied enough. We have stayed this hotel for second time and will come back next time.

I requested for my wife's birthday. Hotel set up with card and piece of cake. Thank you

First time staying!This hotel so windy and comfortable and the guard in front of the hotel service also very good .We are happy to staying here 😁😁

The view and location were spectacular, staff were friendly and helpful , breakfast buffet had many variety to choose from. Cleanliness need improvement-found hairs on window ledge , bed sheet had stain on it. Overall will definitely recommend the hotel to friend and family who visit Penang and will come back in the future.

The front desk staff was courteous and polite. We arrived at the hotel earlier than the check-in time but he checked us into the room without any hassle. When we got into the room, the baby cot that I requested when booking the room was not inside the room. Again, when I communicated the issue to the front desk staff, he was very apologetic and promptly sent the baby cot to our room. However, we were a bit surprised when we moved the blanket and there was a strand of hair found on the bed. There were a few strands of hair that were found inside the wardrobe as well. Being tired and already unpacked our luggage, we did not request for a room change and merely picked up the hair and threw it into the dustbin. The bath towels that were provided looked worn and one of them did not smell fresh. Notable amenities absent from the room: shaving kit (available upon request from front desk; but the kit has already expired on 10/2024), hand towels, and facial tissues. Traffic noise will be a problem if you are a light sleeper. Opt for a seaview room if this concerns you.