Hotel Chellah

Stayed here many times, very good central location. Rooms of variable quality, a few have balconies, plenty hot water, nice pool and garden, unfortunately deckchairs are no longer allowed in garden...only round the pool. Breakfast is OK, bit expensive, nice cafes just round corner offer better coffee and value. Garden used as gaint bar / restaurant / spanish caberet in summer evenings, can be noisy in pool side rooms, in evening, but I dont mind it.

Our experience with the restaurant in particular was not pleasant. Rude and unprofessional staff who didn’t keep their promises and were highly disorganized. We called 2 days prior to book a table for our whole family and explained that we wanted to celebrate dad’s birthday and bring a cake, ”no problem with that” - they said. However, when we were there, the restaurant was full and the lack of organization from the staff made it so difficult to be available. We had to wait for 20 to 30 minutes sometimes for a waiter to make a request. After finally finishing our meal I called multiple waiters for the cake surprise, which we had already given them at arrival. They kept promising to bring it but didn’t. My husband then had to go address the issue to the “head waiter“ but the latter ignored him and didn’t even give him a minute of his time. Later on, I called the same “head waiter“ and he responded with an unacceptable attitude blaming me for “giving him extra work“ and for not remembering to whom I gave the cake. By the time they “found” the cake - mind you there was only one other person celebrating their birthday- we were too tired and disappointed so we paid and left. Having worked at foodservice, I understand the pressure of working such a demanding job. However, being rude and blaming your client for your mistake cannot be tolerated. With organization and politeness, our experience might have been different and better with Chellah Restaurant. For now, I do not recommend and will not go back.