ILLUME TAIPEI

Friendly and helpful hotel staffs. Will return.

The location is great! 5mins walking distance from subway.  It will better if they can change the shower head. The restaurant BaHo is high quality!

Good things first - Location is excellent if you need to be near Songshan airport. Room is large. ********* hotels no longer provide toothbrushes & toothpaste - this is apparently a government regulation. The provided toiletries e.g. soap are not great. however, there were good quality bedroom slippers were a v pleasant surprise. I checked in after 9pm on a Friday with a flight to catch in 10hrs' time. Staff were friendly at check-in. Noticed no water was provided in the rooms. A large notice was displayed informing us to contact them on their app for ALL services. The app showed there was no room service menu, so no worries, I thought I'd just buy cup noodles from the very well-stocked 7-11 located in the lobby, and boil some water. The kettle's plug was severely bent. The app did not understand 'kettle faulty' and kept telling me where it was. That's when I realised their app was just a useless robot! Tried ringing Housekeeping from the room phone but nobody picked up. Brought the kettle to Front desk to show them. Counter lady had 0 apologies, just an unfriendly expression and told me I should have just called them 🙄. Her more-professional colleague said they'd help me contact Housekeeping. Housekeeping brought along another faulty kettle 🤦🏻♀️ but he was at least apologetic. While waiting for him to bring a 3rd one, I called the Front Desk again intending to ask for free water since their amenities suck. Just my luck - grumpy lady picked up and - again - without apology, kept interrupting me to declare they DID have water but it was self service and that they DID inform guests with small print on their key card and a picture of water on the room door. What the...?! I told her she had a terrible attitude, at which she laughed and I hung up. I've stayed in hotels where water was self-service - BUT those hotels ensured guests were well notified at check-in and large signs were displayed in various languages in the rooms. In comparison - Illume failed miserably in this area, and their failure was further exacerbated by faulty equipment, poor service standards (lousy app + ill-manned housekeeping hotline) & the Front Desk staff's inhospitable attitude.

By Taiwan standards, this place is known to have poor service standards relative to its price and star rating. Don't eat the buffet. Gym is amazing.

Room felt clean and spacious when we entered. housekeeping wasn’t done properly on 2/5 nights. One of the days the rubbish weren’t cleared, and another day we found one of our used towels dropped on the carpet.

its good to stay, so thats why will choose it again and ask my friend to book too.