Charmaine S—-
July 3, 2024
Room - room was SPOTLESS and much nicer, newer and modern than I had expected! It was such a pleasant surprise.
Loved the complimentary drinks and snacks, room layout, chair, table, bathroom including the automatic toilet with bidet. In short, the room exceeded my expectations!!
Service was not the best. Front desk was sullen and moody. I reached at 7am and was so so tired, but there wasn’t any early check in available unless I PAID extra. This was despite the fact that I told them I would be checking out early on my last day (around 9am). Front desk was not empathetic and said I could only come back around 3pm for a room.
Secondly, I received a call at THREE AM in the morning!!! The phone refused to stop ringing until I actually picked it up and slammed it down and woke me up from my deep sleep. I called front desk to ask who had called me (cos I wasn’t expecting any calls on the hotel phone) and they said that I had ordered water and cos I didn’t open the door they called me?! This is the most ridiculous encounter at any hotel in all my years of travel. 1)Please do not ever call your guests at unearthly hours and 2)calling the wrong room??? They didn’t even apologise and there was Zero attempts to apologise to me either.
Location. Honestly nothing much nearby in the day. At night there’s some restaurants that were quite crowded. I just used Uber to get around.
Gym only had two machines.
I would say, book the hotel only if you just care about having a nice and decent room and do not care about service / location.