Family Friendly Hotels in Taipei

We had 6 people total so had two rooms and one room was in the newly built part of the building and the other one was in the old building. Room in the new building is much cleaner and lights are brighter. Room in old building lights are much deemer and bathroom is too old. No bottle of water, they provide water dispencer in every floor. Worst soap I ever smelled in any of the hotels. The receptionist who checked us in was very unclear with her question because we had two rooms and originally booked one family room with one king bed and 2 single beds and other room with a king bed. She asked whether 2 beds are ok and I thought she meant for the king bed as she finished with a sentence saying the king bedroom needs to be checked in later. So when we went up to the family room, I see 2 beds instead of my original request, went down to ask why and she gave me an attitude saying “didnt I ask whether 2 beds are ok” I was actually shocked with the way she approached me, did not try to clarify in a nice manner. Sorry but never going back. The photo is for the room in new building. Even if the room (new building) is clean if the service is bad, I never want to go back.

The overall experience is good. This Mandarin Oriental's setting overall feels a bit small in terms of lobby waiting area. Feels like it's separated into many different parts. Room layout is nice. Water pressure is very strong. Breakfast is good. Gym facilities are not the newest but sufficient for a decent workout.

My recent stay at the Sheraton Grand Taipei Hotel was nothing short of exceptional. From the moment I arrived, the staff offered warm, attentive service, making me feel welcomed and valued throughout my stay. The room was spacious, modern, and comfortable, with stunning views of the city skyline. The hotel’s facilities were top-notch, including a well-equipped fitness center, a relaxing spa. Dining was equally impressive, with a wide variety of delicious international and ********* dishes. In summary, the Sheraton Grand Taipei provides a luxurious, seamless experience with outstanding service, facilities, and dining. I highly recommend it for anyone visiting Taipei.

I went to Taiwan on May Day and stayed in the newly opened Capella Hotel in Taipei for two nights. I would like to share my experience with you. The hardware environment of the hotel is first-class. From the moment I stepped into the hotel, I could feel Capella's consistent high-end aesthetics and quality standards. The reception hall on the 14th floor is grand and stylish. The living room has both check-in and lounge functions. Whether it is checking in, meeting guests or resting, it is very decent. The atmosphere is full and the details are luxurious. The breakfast is great, worthy of the standard of a luxury hotel. Finally, after Tokyo Park Hyatt, I saw a hotel breakfast with blueberry and strawberry, which directly added points. Capella breakfast includes champagne. It was champagne oysters early in the morning. I felt a little dizzy~ Taiwan's local specialty breakfast includes egg pancakes, beef noodles and porridge. The iced latte is unexpectedly delicious. Taiwan's beverages are really amazing! However, this stay experience was not satisfactory in terms of software services. It may be because it was newly opened. The room service response speed was extremely slow. When you need something urgently, you often have to wait for a long time, which affects your mood. Because of government regulations, the room is not equipped with any disposable toiletries. Although it is understandable, it always feels like the policy is used to prevaricate the service. When you actually check in, you need a shower cap and toothpaste, and you have to call again and again... The service response is slow, which is somewhat inconsistent with Capella's high-end positioning. What makes me most dissatisfied and worried is the problem of the swimming pool. The hotel has only one outdoor swimming pool on the 14th floor. My husband went to swim at 8:30 in the morning and returned to the room with severe discomfort. His heart rate soared to 160 and he didn't recover all day. The reason is that the water temperature of the swimming pool is too high, which has exceeded the normal body temperature of 37 degrees. This is not swimming but soaking in a hot spring, but there is no lifeguard in the swimming pool, which poses a great safety hazard. The communication with the foreign manager was fruitless, and he only kept saying: ”Thank you for your advice and provide us with valuable advice~ Our lifeguard only starts work at 8:30.” Shouldn't there be lifeguards when the swimming pool is open? There is no display of key information such as water temperature, water acidity and alkalinity, and water monitoring report of the day next to the swimming pool. Guests cannot understand the water quality and water temperature of the swimming pool and it is difficult to use it with peace of mind. In general, the hardware environment of Capella Taipei is indeed excellent, but many problems with software services affect the overall stay experience.

Stayed here from 14 Apr to 18 Apr 2025. The hotel is very accessible. It is just next to Wanhua Railway Station and 5mins away from Long Shan Temple Metro Station (which is only 1 stop away from Xi Men Ding). There is also a Quan Lian supermarket at Long Shan Temple Metro Station. The hotel looks well-established, and they have a self service kiosk for self check in. The staff is helpful and can speak english. The room is clean and spacious, especially the toilet. There are great views of the city too. In view of sustainability, the hotel doesn’t provide toiletries like toothbrush and toothpaste by default but you can request for them if need be. There are the basic amenities like shampoo, shower gel, lotion though. There are many channels available on the TV and the TV can swivel and be adjusted to face the bed. Overall, a very pleasant stay!

It was a perfect hotel for our family. The room was clean, modern and comfortable. Towels and slippers were good quality too. We loved a fitness gym and the restaurant. Staff was very nice, kind and flexible. It smelled really nice and decor was stylish. MRT Red Line is also very convenient for all places that the first time visitor of Taipei would want to go. Definitely recommended.

The eslite group never disappoints. Quiet coffee, working plus reading area is just inside the entrance. The reception staff are friendly and professionally trained. The room is clean, nicely decorated and all sockets are conveninetly designed- unlike the highly rated Alisahn hotel that we just stayed, but decided to leave earlier due to the unpleasant experience. Since it is the Chinese New Year period, the entrance and lobby were decorated with red flowers, full of festive spirits. Will be back again

Top notch hotel with a great vibe in the buzzing district of Taipeh. Really enjoyed the breakfast selection and poolside as well as the walking distance to 101 and other touristic sites.

Fast check in .. and counter staff Shelley is friendly and very details ....room is spacious and clean ... only issue is there is no Utube or NET flix access on TV ... Pool with warm water ... and the lifeguard there is friendly too .. enjoyed the swim in cold weather of 15 degree ... Gym is fully equipped but always packed ... overall a very pleasant stay ... a great hotel with friendly staff ... only Mr D at Gym/Spa that is cold and stern ... anyway he is just doing his job !

The hotel was well located and the room side and amenities adequate. However, there is room for improvement. On the evening we checked in, we found there was smoke scent in the room even though we specifically requested a non-smoking room and rooms were poorly found proofed. Another point to note check-in and check-out times are set at 3pm and 11am. Also, no toiletries / amenities are provided in common with other similar hotels in Taipei.