Guest User
June 7, 2024
Location was great, just behind the train station. Room was huge and spacious with dining area.
Did not book with meals, counter staff first said we can walk in to Japanese restaurant without booking for dinner, other restaurants require reservation. When we returned in the evening, manager insisted all restaurants require reservation and Japanese restaurant was not open, only Chinese restaurant available. Unfortunately whole hakone was almost closed by 5pm, no choice but to take the Chinese food.
Booked private onsen with counter, staff at onsen counter had wrong rates and took a while to clarify, seems like half the staff were confused with inaccurate info.
Ofher than that, overall one night stay was pleasant, left my milk bottle there and they promptly forwarded to my next hotel upon request. Much appreciated!