Guest User
July 12, 2025
I feel compelled to share my disappointing experience at this hotel in the hope of warning future guests — especially those from the Arab world. First and foremost, the quality of service has become extremely poor. Throughout my stay, I noticed clear discrimination in the way guests are treated. Foreign (mainly European) guests are served with courtesy and care: drinks in proper glassware, friendly smiles, and attentive service. In stark contrast, Arab guests are routinely served drinks in plastic cups, with no warmth or hospitality whatsoever. This double standard is shocking and completely unacceptable. In the restaurant, the waiters paid little to no attention to Arab guests. And at the bar, the situation was even worse. I must specifically mention a bartender named Ali, who would only serve women and completely ignore Arab men and families. He was smiling and attentive only to foreigners, while being cold, dismissive, and visibly annoyed when serving Arab guests — if he even bothered to serve them at all. As for the buffet, it is far from the standards of a 4-star hotel. The selection is limited, the quality is average, and once again, the staff made no effort to provide a pleasant dining experience. There was no atmosphere, no engagement, and certainly no professionalism. To sum up: ✔️ Discriminatory behavior by staff ✔️ Unequal treatment based on the guest’s background ✔️ Poor and disrespectful service for Arabs ✔️ Below-average buffet ❌ A bitter experience I would not wish on anyone I strongly discourage anyone from booking this hotel, especially if you're Arab and expect to be treated with basic respect and dignity. There are many other hotels in the area that offer a much more welcoming and fair experience for all guests — regardless of their origin.