Hotels Near The Strand Arcade in Sydney
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Best Hotels near The Strand Arcade
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0.91km from The Strand Arcade
With a stay at Shangri-La Sydney in Sydney (The Rocks), you'll be steps from The Big Dig Archaeology Education Centre and 6 minutes by foot from Museum of Contemporary Art. This hotel is 0.5 mi (0.9 km) from The Rocks Markets and 0.6 mi (1 km) from Customs House. Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a spa tub, and a sauna. Additional features at this hotel include complimentary wireless Internet access, concierge services, and wedding services. Satisfy your appetite for lunch or dinner at the hotel's restaurant, Altitude Restaurant, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 6:30 AM to 10:30 AM Monday to Friday and 6:30 AM to 11:00 AM over the weekend for a fee. Featured amenities include complimentary wired Internet access, limo/town car service, and a computer station. Planning an event in Sydney? This hotel has facilities measuring 20452 square feet (1900 square meters), including conference space. Make yourself at home in one of the guestrooms. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
DDannisiDC 2024.04.01
Excellent location. Located right next to Circular Quay and The Rocks Market, and walking distance to the Opera House. Very good service but the interior is a bit old
Excellent
393 review
4.5/5
Price from
NZD 302
per night
Sydney Central Business District | 0.53km from The Strand Arcade
Novotel Sydney City Centre is located in the heart of Sydney CBD, close to many iconic attractions including the Sydney Harbour Bridge and the Sydney Opera House. Discover The Rocks precinct and wander the cobblestone streets, make your way to Darling Harbour to visit Wildlife Sydney Zoo or soak up a waterfront sunset from a rooftop bar. The hotel is ideally adjacent to Wynyard train station, offering access to explore the city further and easily make your way from Sydney Airport. The hotel has 283 spacious modern, freshly refurbished and comfortable rooms on 22 levels, features free Wi-Fi, smart TV, air conditioning, iron and iron board, a safe, luggage storage, 24-hour front desk, a self-check-in desk and onsite parking. Restaurant serves a buffet breakfast and offers an all-day menu available for in-room orders.
Novotel Sydney City Centre has proudly received a NABERS energy rating of 4.5 stars, and a NABERS water rating of 4 stars.
GGuest User 2022.06.15
Julien and Michael, we stayed from Sunday night to Tuesday morning. The staff were friendly and helpful. I like the room it had lots of space and was very warm. Bed good and comfy, slept well each night. Bathroom Nice and cosy. Shower was always warm and pressure good.
Excellent
145 review
4.3/5
Price from
NZD 273
per night
Sydney Central Business District | 0.56km from The Strand Arcade
Centrally located in Sydney, Amora Hotel Jamison Sydney is within a 15-minute walk of Circular Quay and Hyde Park. This 5-star hotel is 1 mi (1.5 km) from Sydney Opera House and 2.1 mi (3.3 km) from Central Park.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a spa tub, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and a reception hall.
Stop by the hotel's restaurant, Croft Restaurant, for dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired Internet access, a business center, and express check-in. This hotel has 10 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 415 guestrooms featuring minibars and Smart televisions. Wired and wireless Internet access is complimentary, and flat-screen televisions with cable programming provide entertainment. Bathrooms feature separate bathtubs and showers, designer toiletries, and hair dryers. Conveniences include phones, as well as safes and complimentary newspapers. Please note, Amora Hotel Jamison Sydney is a cashless venue. Pay at the property with credit or debit card.
AAnonymous User 2022.12.07
Awesome hotel, service was not bad and check in and out was seamless. I am very impressed. One improvement could be providing a handbook to understand the hotel more, such as what can be used and what amenities are available.
Excellent
45 review
4.5/5
Price from
NZD 267
per night
1.02km from The Strand Arcade
Located in Sydney (Barangaroo), Crown Towers Sydney is within a 15-minute walk of King Street Wharf and SEA LIFE Sydney Aquarium. This luxury hotel is 1.1 mi (1.8 km) from Circular Quay and 1.4 mi (2.2 km) from Sydney Opera House.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor tennis court, a sauna, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a hair salon.
Enjoy international cuisine at Epicurean, one of the hotel's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 5 bars/lounges. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 10:30 AM.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 2 meeting rooms available for events. Free self parking is available onsite.
Make yourself at home in one of the 349 guestrooms featuring minibars and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and designer toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
GGuest User 2023.11.07
I stayed at Crown Towers Perth in Sep 2022 and June 2023. I also stayed in Crown Towers Melbourne in Dec 2022. Thus, the next logical move is to stay in Crown Towers Sydney to complete my experience in staying at all 3 Crown Towers Hotel in Australia. I finally did that. Stayed at Crown Towers Sydney from 3 Nov to 8 Nov 2023. Today is 8 Nov 2023 and I will be checking out shortly. I stayed at an opera king room which has views of the Sydney Harbour Bridge and Sydney Opera House. The room was very well lit and nice. Just the appropriate size for a sole traveller. I also managed to try most of the restaurants in Crown Towers Sydney except Yoshii Omakase which is so hard to book and Silks. I did not managed to book Yoshii even when it opened for booking. Guess too many people booking. I tried Epicurean for breakfast, dinner at A’Mare, Nobu, Woodcut and Oncore by Clare Smyth. I did not try Silks since being an Asian Chinese, I normally do not eat Chinese food when I go holiday. Got to try other food instead. My favourite restaurant is undoubtedly Oncore where I ordered the 7 course seasonal tasting menu. Superb. Woodcut was also good where I ordered their sirloin steak. Nobu was also nice as it completed my tour of all 3 Nobu in Australia having previously eaten at Nobu Perth and Melbourne when I stayed at Crown Towers there. For Nobu , I ordered the X Haku Omakase which is 5 course. The star of the course was the lobster. Overall I have enjoyed my stay in here. As Sarah Brightman is coming to Sydney in Aug to Oct 2024, I have already booked my tickets to watch her performance at Sydney Opera House in Sep 2024 and also booked a 4 night stay at Crown Towers Sydney again. For the future, I do hope Crown Towers Sydney can have a Crystal Club for breakfast like what Perth and Melbourne has. Also, hope to see more shops/entertainment areas at Crown and also a provision/gift/snack shop here at Crown Towers Sydney.
Very Good
132 review
4.1/5
Price from
NZD 802
per night
Sydney Central Business District | 1.03km from The Strand Arcade
Ibis Styles Sydney Central is on the doorstep of the vibrant Surry Hills and Oxford Street. Discover spacious, comfortable rooms with a kitchenette, LCD TV, ironing equipment, air conditioning and in-room safety deposit box. The hotel has rooms on 18 levels and features free Wi-Fi, self-check-iin counters, luggage storage, a 24-hour front desk, and Korean and Japanese inspired restaurant and bar. Located in the heart of Sydney's CBD, 400m from Museum Train Station, 800m from Chinatown and 1.2km from Darling Harbour, it is the perfect spot for experiencing all Sydney has to offer with sought-after restaurants, hidden cocktail bars, the best shopping in the city, theatre and live music on your doorstep.
Ibis Styles Sydney Central has proudly received a NABERS energy rating of 4 stars, and a NABERS water rating of 3 stars.
TTabassum M 2024.05.23
The hotel is centrally located making it easier for me to explore the nearby attractions both by foot and public transport. The train station, bus stops and metro stops are within 5-10 minutes of walking distance. The room was very clean, also had the facilities to wash my own cups and plates thanks to the in-room dishwashing sink (in addition to the bathroom sink). It also had a microwave oven in the room which was useful. A good supply and variety of tea in addition to instant coffee. Room service for food was also great. Had one of the fastest and smoothest check-ins and check-outs in recent times. Overall, very happy with the services.
Very Good
230 review
4.2/5
Price from
NZD 169
per night
Darling Harbour | 1.16km from The Strand Arcade
With a stay at The Star Grand Hotel and Residences Sydney, you'll be centrally located in Sydney, steps from Star Casino and 14 minutes by foot from SEA LIFE Sydney Aquarium. This 5-star hotel is 2.1 mi (3.3 km) from Circular Quay and 2.3 mi (3.8 km) from Sydney Opera House.Relax at the full-service spa, where you can enjoy massages. Gambling sorts can try their luck at the casino, while others may prefer a nightclub or an outdoor pool. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.Grab a bite from the grocery/convenience store, or stay in and take advantage of the hotel's 24-hour room service.Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Sydney? This hotel has 0 square feet (0 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 480 guestrooms featuring iPod docking stations. Your Tempur-Pedic bed comes with down comforters and premium bedding. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers.
JJanneke 2022.02.09
We loved our stay! we were greeted at reception with bubbles which was also lovely treat. We were also upgraded to a much larger room which was absolutely amazing! We will be back again for sure!! The only downside was that there was a couple of food marks on the kitchen walls and randomly on a light fitting but I’m sure that could have just been a one off.
Very Good
73 review
4.2/5
Price from
NZD 464
per night
0.76km from The Strand Arcade
With a stay at YEHS Hotel Sydney CBD, you'll be centrally located in Sydney, steps from Metro Theatre and within a 5-minute walk of Chinatown Night Market. This hotel is 0.4 mi (0.6 km) from Paddy's Market and 0.4 mi (0.7 km) from Queen Victoria Building.
Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a vending machine.
Featured amenities include express check-out, luggage storage, and a safe deposit box at the front desk.
Make yourself at home in one of the 77 air-conditioned rooms featuring minibars and flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
QQuinn. 2024.01.16
I had such a good stay there. The room was clean and comfortable, the staff were particularly excellent - every person was incredibly kind and friendly. Binay was really lovely and helpful and Jandro, the manager was wonderful and always had an incredibly welcoming smile.
I wasn’t expecting such a good experience considering how cheap it was, right in the heart of the city, but the hotel ticks all the boxes. I would definitely recommend this, and I’ll definitely be coming back!
Excellent
258 review
4.3/5
Price from
NZD 131
per night
3.44km from The Strand Arcade
Located in the heart of the city Central Business District. Citadines Walker North Sydney is at the epicentre of North Sydney commercial/retail/ social scenes/surrounded by bars/restaurants and healthcare services. Citadines Walker North Sydney will cater to business and leisure travellers in the commercial belt which will have over 130000 square metres of net lettable office space being added to the existing supply in the near term. It is in proximity to key public transportation including a train station and bus station. Citadines Walker North Sydney offers 252 rooms and facilities including a restaurant/meeting rooms/business centre/executive lounge and gymnasium.
This residence or hotel has implemented the Ascott Cares 7 commitments to wellness cleanliness and sustainability. Visit www.discoverasr.com/en/wellness to find out more.
GGuest User 2023.11.11
This is a nice hotel, very clean and new, smart rooms, very lovely staff. Bed was comfy. Partial view of the harbour from my room on the 18th floor - I could see sections of water between buildings. The lighting in the bathroom is terrible if you need to put on some make up, and I'm not really a fan of showers with no door, but that seems to be the trend and they are minor quibbles.
Excellent
123 review
4.5/5
Price from
NZD 277
per night
Darling Harbour | 0.91km from The Strand Arcade
Bienvenue to Sofitel Sydney Darling Harbour. The ultimate urban resort in Sydney, voted Australia’s Luxury Hotel of the Year & Australasia Hotel of the Year. Travel & Leisure readers voted our infinity pool Australia's best in 2023. Escape to a world of ultimate relaxation, romance and waterfront sophistication, nestled in the heart of Darling Harbour. With Sydney’s vibrant playground at your doorstep and the International Convention Centre adjacent, revel in the epitome of luxury with unparalleled 5-star service and world-class facilities. Boasting expansive rooms and suites complete with floor-to-ceiling windows and French bathroom amenities. Indulge in the stunning outdoor infinity pool, state-of-the-art gym overlooking the city skyline, luxurious SPA and exclusive top-floor Executive Lounge. Savour the French way of life with four vibrant bars and restaurants, including the award-winning Champagne Bar, and 2 hatted Atelier by Sofitel restaurant. Experience pure indulgence in Sydney.
NNenfri Garcia 2024.01.21
It's my second time at sofitel and unfortunately this time it was not as nice as it was the first time. Went there to celebrate my wedding anniversary with my wife and daughter and when we walked in the room and check around we found that the bathrobes were dirty and we also found a nail file from the previous guests which made us think that the did not clean the room, we asked for a different room and they answer was that they were fully booked out and only offered to change the bedsheets and bathrobe. That was fine but I would've liked to be moved to a different room, it kinda ruined our anniversary night.
We spent AU500 dollars for a nice and clean room and we totally felt disappointed from sofitel. Next time we will really think about it before booking sofitel.
Excellent
251 review
4.5/5
Price from
NZD 347
per night
7.45km from The Strand Arcade
Located in Sydney (Tempe), Tempe Hotel is within a 10-minute drive of University of Sydney and Royal Prince Alfred Hospital. This hotel is 5.9 mi (9.5 km) from Star Casino and 6.4 mi (10.3 km) from White Bay Cruise Terminal.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access.
At Tempe Hotel, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge.
Stay in one of 13 guestrooms featuring LCD televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and designer toiletries.
Excellent
12 review
4.3/5
Price from
NZD 128
per night
Top Pick Hotels
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4.6/5
260 reviewThe Fullerton Hotel Sydney
Sydney Central Business District, Sydney | 0.18KM from The Strand Arcade
"Great rooms""Large rooms"
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204 reviewSwissotel Sydney
Sydney Central Business District, Sydney | 0.1KM from The Strand Arcade
"Great stay!""Friendly owner"
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479 reviewHilton Sydney
Sydney Central Business District, Sydney | 0.27KM from The Strand Arcade
"Convenient for shopping""Easy to get around"
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221 reviewThe Grace Hotel
Sydney Central Business District, Sydney | 0.16KM from The Strand Arcade
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78 reviewMegaboom City Hotel
Sydney Central Business District, Sydney | 0.16KM from The Strand Arcade
"Great stay!""Convenient location"
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164 reviewHyatt Regency Sydney
Darling Harbour, Sydney | 0.39KM from The Strand Arcade
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186 reviewSheraton Grand Sydney Hyde Park
Sydney Central Business District, Sydney | 0.32KM from The Strand Arcade
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51 reviewThe Occidental Hotel
Sydney Central Business District, Sydney | 0.34KM from The Strand Arcade
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150 reviewYehs Hotel Sydney Qvb
Sydney Central Business District, Sydney | 0.36KM from The Strand Arcade
"Easy to get around""Convenient for shopping"
Select dates to view prices4.6/5
64 reviewThe Tank Stream Sydney, an EVT hotel
Sydney Central Business District, Sydney | 0.45KM from The Strand Arcade
"Great location""Great stay!"
Select dates to view pricesLatest Reviews for Sydney hotels
Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.7/5
Outstanding
GGuest UserI had high expectations of Capella Sydney after staying multiple times at Capella Bangkok and being treated as though I were the most important person in the hotel, just like all of the other guest who stay there are. The attention to service detail at Sydney location unfortunately failed very short to meet my expectations. The booking process on the website was glitchy and the pricing was inconsistent, sometimes showing pricing including tax sometimes not without indication and only upon receiving confirmation via email from reservations was the price confirmed, which did not match the screenshots of the reservation when I placed the booking so I had to go back and forth with reservations via phone and email to simply confirm the accurate pricing for my stay. After creating an account to log on to their booking platform although the option of modifying the booking was offered, the feature did not work on the site, so you had to cancel the booking and book a new booking if you simply wanted to extend by 1 day. This is before I even arrived at the hotel. When I did arrive, it is of course, no small feat that the restoration of this historic building was carried out with the utmost respect for the architecture, from the flooring material to the fenestration and even the internal grand stair way was brilliantly retro-fitted with current code requirements for the handrail in a historically appropriate yet contemporary solution. The hotel does not have many floors, so I encourage anyone to take the stairs to experience the beauty of the restoration work. The recognition of the strong identity of the urban location and sense of place in Sydney’s CBD offers us a promise, an encounter, as the space of the possible. I wish I could say the same about the interior design. There was a real disconnect between the intent of the architecture and that of the interior design. The decoration at best seemed vague, and so for the guest experience, how could one of have a point of view about the effect of the design? The space of the expectant “possible” relationship I was expecting from the simple activity of stepping into Farrer Place’s south entryway marked Department of Agriculture, as local stories interpreting colonial history with ancestral elements of the Eora people by Waayni artist Judy Watso unfolded, or the sense of expansive freedom through the bronze Palazzo doors on Loftus Street into the latent quiet luxury of the grand stair was lost when I was met with the contrasting designs and colours of the lift lobby vestibule axminster carpet and that of the corridor carpet to the guest rooms, able to be seen in the same frame. Although an argument can be made about eclecticism and the use of curating a collection of exceptional vintage and contemporary objects this was not the case here, it read as a mismatched bric-à-brac (to borrow a Victorian word from the building time period that's true meaning in French means ”any old way” or ”at random”). This hap
4.5/5
Excellent
GGuest UserFirstly, this hotel is perfectly located for business travellers to Macquarie Park Business Centres. The hotel is 5 minutes away from offices, Macquarie Centre and train stations. Absolutely perfect for my work trip. There were some positives. Rooms are fine, completely what you would expect from a business hotel. Bed was comfortable, there was a TV that I never used, space to put luggage and hang up your clothes, a table and a chair etc. However, it goes down hill from there. I'll list the negatives 1 by 1: 1. One pillow had a very strong odour coming from it. Smelled like bad musty BO. I literally had to move the pillow into the cupboard as I couldn't stand the smell. However, this meant that I could smell this musty smell every time I came in and out of the room. 2. 1 of the provide bath towels had a big hole/tear in it. 3. Housekeeping made an error and did not provide shampoo but instead 2 conditioners. Easy enough, I called up reception and they said I have to come down to the reception to get it myself. Fine, went down and was given 1 bottle of shampoo. I went back upstairs to shower only to find that the shampoo given was pre-opened/pre-used. Terrible. After my shower, I went back down to speak to another receptionist who was apologetic and gave me 2 bottles of shampoo. 4. On my second day, I realised housekeeping had not come in, so I went down to speak to the reception again and was told that because of COVID, they only do housekeeping on after the 3rd day of your stay which made it null and void for me. 5. Fitness centre was adequate but they did not replenish the towels and did not clear used towels regularly. On my second day, I had left a used towel on the side as the bin was full. On my third day, the bin was still full and my previous towel still sitting there in the same position I had left it in. Forth day, no more clean towels. 6. If they were so concerned about COVID, they would have more regular cleaning of public areas like the gym and in the hall way where an empty glass and cup set for 3 whole days. The lack of cleaning in public areas to me is unacceptable in the hospitality industry now. All in all, I cannot recommend this hotel to anyone given my concerns above, especially the lack of cleanliness while we are dealing with an epidemic.
4.4/5
Excellent
GGuest User4 night stay for Vivid. Chose this as an Accor member and that it was close to the Harbour. Upgraded to a Prestige Suite, Club benefits and was not disappointed. Yes the building is not new, it’s not like the shiny new hotels in town, but it’s solid and my sleeps were uninterrupted and rarely heard noise from the hall. My Suite 930 was spacious, clean, well appointed, Sofitel Bed topper and electric sockets to plug in my adapters to charge. Like other reviews no USB ports but I’m sure most sensible travellers have an adapter. The Club Sofitel access was the perfect addition. Early check-in and waited with a hot tea while my suite was made up. It was 9:30am but the room was rushed and 30 minutes later I was unpacking. Evening canapés and drinks from 5:30pm. Table drink service by Alley and her dedicated, personable, attentive team. They remember your preferences pretty quickly and it became an oasis from Vivid hoping and sightseeing. My suite completely blocked out the light and slept through 2 alarms, it’s the Sofitel Bed topper. Breakfast at Club Sofitel, peaceful, plenty of options to choose from, salmon and capers to a great gluten free station, eggs cooked to order and a great way to start the day. Try the Dilmah Blood Orange and Eucalyptus tea. Thanks Lara. Afternoon Tea served from 2:30 and daily sandwiches , scones, cakes and complimentary drinks, tea, coffee and soft. On entering the Club Lounge, always a friendly greeting, your preferred drink served and a relaxing space anytime of the day. The Club team really made my stay, they work really hard to make your stay great. Housekeeping always made up my room before my afternoon return. Always a Bonjour as you walked past them in the hall. My stay was great. All the staff were friendly and helpful. The Lobby is grand and the history of this hotel makes her great. Not the newest but I prefer tradition and good honest service. Definitely not the style of hotel for everyone but my expectations were met and exceeded beyond imagination. Club Sofitel is a must. ⭐️⭐️⭐️⭐️⭐️
4.3/5
Excellent
MMiss WorldwideA nice hotel for a short stay close to darling harbor. The service is decent, and the hotel is clean however it’s very noisy from outside the building and inside, echoes can be heard from all floors. Beds are comfortable and it’s a 5 minute walk to most convenience stores and cafes.
4.2/5
Very Good
IIKBUM LEEIt was a great service by Manager. Actually, we booked wrong, was small. Of course we paid extra fee to change the room but we were very satisfied stayed at Meriton...we will book there again for next our family trip to Sydney. Highly appreciated to Meriton reception team & Manager. Strongly recommendable to our friends.
4.0/5
Very Good
GGuest UserGorgeous room (: I will give them 5 star hotel.
Amazing breakfast all staffs friendly and warm welcome dring was nice.
4.0/5
Very Good
GGuest UserA great place to stay near Light Rail, Chinatown, Central, and shopping. Our room was excellent, and we found the reception staff always welcoming and helpful. We really enjoyed our stay. It is an excellent hotel for location, for guests who may have difficulty walking up and down sloping streets, as it is in a comparably level area.
Metro Hotel Marlow Sydney Central
Sydney Central Business District, Haymarket
Price per night from: NZD 173
4.0/5
Very Good
CCamintelAlthough my room was very nice and what I expected, unfortunately my overall experience was not very pleasant at this hotel. The staff at the front desk was not only rude, they actually suggested that I find another hotel during check-in because I pointed out a fee discrepancy (credit card surcharges) that was not disclosed during my booking reservation on Trip.com app.
Meriton properties doesn’t disclose before, during, or after the reservation (Trip.com) that a credit card usage fee will be added, and that’s dishonest in my opinion.
What’s disappointing is the attitude I get for pointing out Meriton’s mistake. First they pointed to the sign on the front desk, however I didn’t make this reservation while standing in their front lobby. Second, they said I should have booked on their website next time where it’s disclosed—perhaps then Trip.com should remove them from their approved hotel list. Finally, to learn of the policy while I check-in by pointing to a sign at the front desk, and then being told that if I don’t like the policy that “I can checkout and take my business elsewhere”, was the last straw and is the definition of horrible customer service and poor resolution management. They could have handled this issue differently and just said, “we will look into it and try to do a better job of informing our customers of our policy online. We apologize for this miscommunication.”
They did email me afterwards with an apology but they still didn’t acknowledge their dishonesty in not disclosing their credit card usage fee on Trip.com app.
4.0/5
Very Good
AAnonymous UserGood service and friendly staff in a great location close to transport and the Macquarie Centre.
4.0/5
Very Good
GGuest User As my partner and I approached The Elysium, we were immediately charmed by the hotel's grandeur, ensconced in an atmosphere of tranquility, a serene oasis in the bustling city. Our stay was but a couple of nights, yet every moment spent there was steeped in pure bliss, leaving us with unforgettable memories. The warmth with which we were greeted upon arrival was only the beginning of our enchanting journey. Despite it being a busy weekend, the staff went above and beyond to make our stay comfortable and hassle-free. Their genuine interest in our well-being, coupled with their attention to detail, made us feel truly pampered. Our room, a serene haven, was tastefully decorated, blending modern amenities with subtle touches of elegance. A sweeping view of the city skyline against the setting sun from our window was simply mesmerizing, adding an extra layer of magic to our stay. The cleanliness and peaceful ambiance of the room were second to none, contributing to our restful nights. Evening walks in the hotel's serene gardens, imbued with the soft scent of blooming flowers, brought us closer to nature and each other. Meanwhile, the sleek, tranquil spa with its range of rejuvenating treatments further elevated our stay. Our experience at The Elysium was indeed a magical escape, made even more special by the fact that we shared these wonderful moments together. It was a refreshing break, a chance to disconnect from the mundane, and reconnect with each other. Our memories of this place are etched in our hearts, making us yearn to return when the opportunity arises. We left The Elysium with heavy hearts but with the promise of a future visit. It was more than just a hotel, it was an experience, a beautiful chapter in our lives, that we would happily revisit.
