Hotel near Sydney Central Business District,Sydney52% of visitors choose this area
GGuest User2024.08.23
Ace Hotel Sydney offers a fantastic experience with its warm and welcoming atmosphere. The staff is exceptionally friendly, always going above and beyond to ensure a comfortable stay. Their helpfulness and genuine hospitality make you feel right at home. The stylish design and prime location add to the charm, but it’s the attentive service that truly sets this hotel apart. Highly recommended!
Hotel near Darling Harbour,Sydney100% of visitors choose this area
GGuest User2023.02.25
We stayed at the Crowne Plaza for 4 nights prior to going on a cruise. The hotel was situated in a very convenient position, approx. 5 minutes walking distance to Darling Harbour, a few minutes to the main roads of the city, about 15 to Circular Quay and minutes from China Town.
The hotel room was clean spacious and bright.
We ate at the hotel on one occasion, other then breakfast. The food was fine on par with the restaurants at Darling Harbour, but saying that I cannot say that I had an outstanding meal and would go back to any of them.
Breakfast consisted of a continental and menu for your traditional hot meals.
I cannot comment on facilities as we never used them.
Hotel near Darling Harbour,Sydney100% of visitors choose this area
AAilean G2024.05.31
Lovely location but can be very busy, which mean you will not get an early room check-in or late check out .Also the room service is not existent. You need to pay for them to deliver meal to the room . That’s very disappointing
Excellent
244 reviews
4.4/5
Price from
NZD 343
per night
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Hotel near Sydney Central Business District,Sydney52% of visitors choose this area
GGuest User2024.05.13
My first review on Trip and I don't usually bother to write reviews - shows you how much the hotel impressed me. We stayed for 1 night in Capella Sydney as a family of 3.
The hotel facilities were absolutely amazing, decor was gorgeous and food options at Aperture and Brasserie were awesome. However, I won't dwell on these too much as I'm sure when you booked into a Capella brand hotel, you will already assume this as a given right? One highlight in terms of facilities though, was The Living Room, which is assessible to all guests staying in the hotel. It had beverages, snacks, comfy sofas and 6 star service. We spent so much time there chilling with our son and in the end it really became ”our living room”.
Enough of that, let me move on to the service which blew our minds. I'll give you a few examples and hopefully you can see why I feel it would be criminal for me not to write a review.
1. On arrival when we got out of our car and the porters were helping us with our luggage, somehow they addressed me by name. Maybe it's because they saw I had a 2 year old and I was the only guest checking in that day with a small child. Still, I was super impressed. I've only experienced this previously at Aman hotels.
2. Upon checking in, Sophie (I hope I got your name right!) was super helpful and cheerful. When she saw my young son, she also proactively asked if we needed a later check out and if our son needed to nap. She immediately offered to give us 2pm late check out. However, having told her our son actually takes his nap at 2pm, she told us to come back and check with the front desk the next day and they can extend it till 4pm. Remember, I didn't request this, she did this completely out of her own initiative.
3. We didn't book dinner and Sophie referred us to Madiha of the Cultural team. Madiha took note of all our requirements, including the need for the restaurant to be 2 year old friendly, and within 15 mins emailed me a full list of restaurants and their menus for me to choose from while she also served us drinks and snacks at the living room. We eventually picked an Italian restaurant and she made the reservation for us. Fyi, it was scrumptious.
4. After breakfast, we were walking around the lobby and my son walked past the cakeshop and saw a raspberry tart. He really wanted it but I told him we just had breakfast. Ton (?)(I hope I got your name right, the Thai gentleman with a love for cars), the manager came up and said ”you can have the tart for free! It's on the house!”. I was stunned. He also spent so much time talking to my son and showing him pictures of cars, unbelievable.
Shout out also to Matthew (uncle Hao Jun) for being so warm and hospitable to us. Honestly we were feeling so sad leaving the hotel as everyone felt like friends and family to us. One thing is for sure though, we will be back. Absolutely flawless service, kudos to the Capella Sydney team!
Love the location and excellent service at Marriot. They seem to be 1 step ahead of what customers need. Staff are amazing in helping customers. The pool area looks a bit dark and deserted with no attendant. It is an indoor pool so that is nice. The uniform depth of the pool makes it hard for families with young children or seniors.
Hotel near Sydney Central Business District,Sydney52% of visitors choose this area
GGuest User2025.01.07
Totally enjoyed our stay at the Sheraton. Spent my birthday here and totally appreciated the birthday cake we received from Manager - Melanie .
We were also lucky as we were able to get an early check in. Will definitely stay here again. It’s the best hotel I have stayed in , in Sydney . - Hannah
Hotel near Sydney Central Business District,Sydney52% of visitors choose this area
GGuest User2024.07.15
We chose this hotel for its location. Just step outside and you can hop on a tram to head down to Circular Quay or up towards Broadway. Great view from room too.
The hotel was very clean; the foyer, the elevators, the hallways and the room.
The extra bed for our teenager was very uncomfortable and certainly not worth the quoted $110 per night. We had to ask for extra towels/cup/glassware as there were three of us in the room.
The main bed was comfortable but one of the legs/wheels was broken.
The main television in the room did not work at all for the first 24 hours of our stay due to a ”global network failure”. It was only after this was fixed that we were able to discover the amenities/facilities offered by the hotel.
Complimentary water bottles were only replenished once in a three-night stay, and used glasses were not always replaced/washed by housekeeping.
The staff were pleasant enough but I expected a better overall experience staying at Hilton Sydney.
Hotel near Sydney Central Business District,Sydney52% of visitors choose this area
HHaven.L2024.07.27
The room is very spacious and has a bathtub. The structure was a bit unique, so it was interesting and fun.
Because it is a city, there is often noise in the early morning. People who are sensitive to sleep should be careful because the warning sound keeps coming from outside for about 10 minutes in the early morning and then stops. I am satisfied with everything! :))
Hotel near Sydney Central Business District,Sydney52% of visitors choose this area
SShengxialeo2024.11.02
Stayed in a two-bedroom, two-bathroom apartment. The room, bathroom and kitchen supplies (pots, pans, toothbrushes, slippers, detergent, etc.) are all very complete. The washing machine and dryer are easy to use and cleaned daily. It is only a few minutes' walk from Central Station and Museum Station. It is very convenient to take the bus from Sydney University back to the hotel and get off at the door. There is a Chinese restaurant and a Vietnamese rice noodle shop downstairs. You can buy an opal card across the road.
Hotel near Sydney Central Business District,Sydney52% of visitors choose this area
YYA2018.10.12
The lady at the front desk was very nice, ah, ah, awesome, and the plot staff was very cute when I stayed a few days later, and put the three dolls of our three girls on the bed. When I went back, it was super warm and tidy. , I just walked to the shopping place, and I was super close to darling harbour. I was very satisfied after five nights in Sydney. & # 128076; & # 127995; & # 128076; & # 127995;
Excellent
10 reviews
4.3/5
Price from
NZD 246
per night
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Latest Reviews for Sydney hotels
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.5/5
Excellent
白白猫公主walking distance to Westfield shopping centre.
simple but delicious breakfast included.
hotel has great amenities.
GGuest UserPrefect view, especially on Saturday for the fireworks.
Took 30 mins to waited for check in tho. Somehow there were a lot of people on that day.
Hotel near Darling Harbour, Sydney 100% of visitors choose this area
Price per night from:NZD 350
4.2/5
Very Good
GGuest UserExcellent location, extremely clean facilities. Staff were super helful and breakfast included was wonderful. A microwave in the rooms would have been great, but i made do.
Hotel near Sydney Chinatown, Haymarket 100% of visitors choose this area
Price per night from:NZD 265
4.2/5
Very Good
GGuest UserExcellent location right across QVB -- check-in was also smooth and the receptionist gave us an early check-in at 11am which was very much appreciated. Rooms seemed new possibly because they have been refurbished, very generous size and everything you need in a business hotel. I'll definitely stay here again when I visit Sydney!
Hotel near Sydney Central Business District, Sydney 52% of visitors choose this area
Price per night from:NZD 228
4.2/5
Very Good
CCamintelAlthough my room was very nice and what I expected, unfortunately my overall experience was not very pleasant at this hotel. The staff at the front desk was not only rude, they actually suggested that I find another hotel during check-in because I pointed out a fee discrepancy (credit card surcharges) that was not disclosed during my booking reservation on Trip.com app.
Meriton properties doesn’t disclose before, during, or after the reservation (Trip.com) that a credit card usage fee will be added, and that’s dishonest in my opinion.
What’s disappointing is the attitude I get for pointing out Meriton’s mistake. First they pointed to the sign on the front desk, however I didn’t make this reservation while standing in their front lobby. Second, they said I should have booked on their website next time where it’s disclosed—perhaps then Trip.com should remove them from their approved hotel list. Finally, to learn of the policy while I check-in by pointing to a sign at the front desk, and then being told that if I don’t like the policy that “I can checkout and take my business elsewhere”, was the last straw and is the definition of horrible customer service and poor resolution management. They could have handled this issue differently and just said, “we will look into it and try to do a better job of informing our customers of our policy online. We apologize for this miscommunication.”
They did email me afterwards with an apology but they still didn’t acknowledge their dishonesty in not disclosing their credit card usage fee on Trip.com app.
Hotel near Sydney Central Business District, Sydney 52% of visitors choose this area
Price per night from:NZD 236
4.2/5
Very Good
AAnonymous UserIt’s nice comfortable bed and clean sheets. The place is quite old though (used to be a wool factory in past life) and bathroom has mold in the corners but otherwise decently clean. Needs a bit of upgrade. Rooms are very large and has all apartment amenities like dishwasher and dishes, oven, washing machine, iron and dryer. Decent stay for work not too far from city. Cafes available one block away but not a lot of options. Plenty of options on food delivery from city though through the major apps. I’d stay again.
Hotel near Darling Harbour, Pyrmont 100% of visitors choose this area
Price per night from:NZD 221
4.1/5
Very Good
DDaniellaJadeI enjoyed my stay at this hotel! The room had three single beds, which was perfect for our group, and the beds were really comfy. The room itself was a bit run down, but nothing too bad. The staff at reception were lovely and very helpful. The location was fantastic—close to everything we needed!
Hotel near Sydney Central Business District, Haymarket 52% of visitors choose this area
Price per night from:NZD 192
4.0/5
Very Good
IIKBUM LEEIt was a great service by Manager. Actually, we booked wrong, was small. Of course we paid extra fee to change the room but we were very satisfied stayed at Meriton...we will book there again for next our family trip to Sydney. Highly appreciated to Meriton reception team & Manager. Strongly recommendable to our friends.
GGuest UserCould improve more on the check in service.
I booked this room in 2 different booking (on 2 platforms) as there was changes to our flight schedule. And the booking was done under my mum’s name as leading guest, other 3 person as other guests.
When arrived at the hotel for check in, the staff insisted us to present the leading guest’s credit card/bank card for deposit, don’t allowed me to use my bank card for the deposit, or else they have the right to deny our check-in even I had explained that my mum didn’t bring her bank card as we are sponsoring her expenses in Australia, which I had also showed them the check-in coupon from the platform with full payment confirmation. They DO NOT ACCEPT other guests’s bank card/ credit card for the deposit even the names are shown in the booking confirmation voucher. At that time the attending staff has no intention to help us to resolve this issue but to ask us to settle ourselves in the booking App (which at this point the modification of the guest names are not allowed anymore in the App).
After almost 20min of struggle with the platform app which we still couldn’t resolve it and after some hard time and negotiation with the staff, finally he agreed to let us check-in using my bank card to pay for the deposit.
This is the first time I encounter such rule of insisting leading guest bank card for deposit ONLY, and do not accept other guest’s bank card for deposit payment. I hope the hotel can state this rule clearly in their introduction page to avoid similar circumstances happen again.
Generally it’s a good stay with good price for the location and the amenities of this hotel. Easily accessible with tram and train. Many attractions within walking distance.
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