Meriton Hotels in Sydney

The security access using the room key card with the elevators made me feel very safe. High speed elevators very smooth and fast. Suite was spacious as advertised. High elevation suite worth the extra cost. The view makes just being in your room an event. Coffee machine with espresso pods, sugar, and fresh cream in the fridge tasted great. Full kitchen amenities and washer dryer definitely a bonus.

Overall room was clean, however the USB port in the bedroom did not work, the alarm clock was not set and had an extremely annoying buzz, resulting in I had to unplug it anyway. The directions to the parking was extremely poor, no mention of a lift being used or what to expect. I suggested a flyer could be done to answer any questions for customers needing to use the car park service. There was little to no engagement of the staff about this and were only able to restate the poor information that was already given. I felt like a number and not a paying customer. It would seem your attention to details is lacking, and this would flow down from management to floor staff.

Although my room was very nice and what I expected, unfortunately my overall experience was not very pleasant at this hotel. The staff at the front desk was not only rude, they actually suggested that I find another hotel during check-in because I pointed out a fee discrepancy (credit card surcharges) that was not disclosed during my booking reservation on Trip.com app. Meriton properties doesn’t disclose before, during, or after the reservation (Trip.com) that a credit card usage fee will be added, and that’s dishonest in my opinion. What’s disappointing is the attitude I get for pointing out Meriton’s mistake. First they pointed to the sign on the front desk, however I didn’t make this reservation while standing in their front lobby. Second, they said I should have booked on their website next time where it’s disclosed—perhaps then Trip.com should remove them from their approved hotel list. Finally, to learn of the policy while I check-in by pointing to a sign at the front desk, and then being told that if I don’t like the policy that “I can checkout and take my business elsewhere”, was the last straw and is the definition of horrible customer service and poor resolution management. They could have handled this issue differently and just said, “we will look into it and try to do a better job of informing our customers of our policy online. We apologize for this miscommunication.” They did email me afterwards with an apology but they still didn’t acknowledge their dishonesty in not disclosing their credit card usage fee on Trip.com app.

I had booked two 3 BR suites. We have all stayed there before and enjoyed the location, size of the suites etc. However this time we had some serious concerns and none of the 10 people in my party are likely to stay there again. We arrived at 3 pm to check in – the advertised time. Our suites were not ready but we were told it would be 10 minutes until one of them was. It was almost an hour and a half! Then the second one was ready about another 20-30 minutes after that. This was completely unacceptable. We were given a key to the arrivals lounge and assured there would be tea, coffee etc available. It was a small room, with multiple groups squeezed in, and with no access to running water, so the coffee machine etc were not much use. The two units were OK, but very tired looking – especially the couches. For the price we paid, we expected better. There had been some mix up with my credit card when we checked in, and it turned out that I was charged twice for one room, and reception rang TWICE at around 10 pm to talk to me about it. Again, this was unacceptable.

+Well equipped suites. Felt I was living at home in a different country. +Multiple entry parking provided and hotel is just opposite a mall. +Near to parks and the freeways - Check in time is not flexible. I landed in an early morning flight and waited nearly 6 hours. I would not mind paying a bit more like the late check out fee - Was told room service or housekeeping is only done once a week by front desk staff when I called them. So if your stay is more than 3 days, then good luck in keeping your room tidy and clean - Balcony was not so clean and saw dried up bird droppings on the glass. From the looks of it, it has been there quite sometime - Some of the utensils are not clean. For instance, I took out the knife from the drawer and it was oily and looked dirty

The concierge is so helpful and nice. Location: very close to the airport and 5 mins away from the Mascot station, there is a Woolworths (supermarket) nearby so basically everything needed is located around Cleaniness: There is a croacoach inside the Sauna room and spider can come inside the room through balcony so be careful Service: Staff is friendly to help and they are professional

It’s super beautiful. When I’m not going out to eat, I cook at home. The station and supermarket are right next to the building downstairs! You can cook, there is a dishwasher, refrigerator, oven, microwave, stove and range hood, there is a hidden laundry room, and a super nice view of Sydney!

If you stay for 3 days or more, you must choose an apartment, which is more cost-effective than a king-bed room. The apartment has a large area, 2 bedrooms, 2 bathrooms, and the kitchen is very complete. If you need to buy your own spices for cooking, there is an Asian supermarket a few hundred meters away, which is very convenient for purchasing. There is a balcony where you can see the beautiful night view is great for people who travel for work to have a washer dryer

Everything was great, the lady who checked me in was very efficient. The only thing was there wasn't any coffee in the the room but thats ok. Parking isn't guarranteed, which could be a worry. You could check in, then go out on business then come back in the evening and not have a parking spot if the hotel was full, even though you pay up front in advance. That could be annoying at the end of a long day. But otherwise all was good and will stay again.

Very close to Mascot Station which is only two stations away from the Central Station. There are local provision stores and reasturants nearby and a quiet community.