Rydges World Square, an EVT hotel Reviews

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found our concierge and front desk staff to be friendly, helpful, and kind. Your compliments are greatly appreciated and will be shared with our team.We regret the issue you encountered with dust on the bath towels and water from the shower on the floor despite the door being closed. Please rest assured that these concerns have been shared with our housekeeping and maintenance teams for immediate review and improvement.We value your input and will continue to work hard to ensure every aspect of your stay is enjoyable. We look forward to welcoming you back for an even better experience in the future.Kind regards,JF SavarocExecutive Assistant Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback. While we’re thrilled to hear that everything else about your stay was perfect, I’m deeply sorry for the disturbance you experienced in the morning.We understand how important a good night’s rest is, and I sincerely apologize for the unexpected interruptions. Your comments have been shared with our housekeeping team to ensure such incidents do not happen in the future, as this is not the standard of service we strive to provide.We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a seamless and restful stay in the future.Kind regards,JF SavarocExecutive Assistant Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found the bedding and comfort excellent, as we strive to ensure our guests enjoy a restful stay.We regret the inconvenience caused by the room arrangement and the lack of a standard fridge in your room. Your comments regarding the family room and the wine cooler have been noted, and we will review our processes to ensure clearer communication and better alignment with guest expectations in the future.We appreciate your ratings and feedback on our amenities and service, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide a more seamless experience next time.Kind regards,JF SavarocExecutive Assistant Manager

Response from Property: Dear Sherie,Thank you for sharing your feedback. I’m glad to hear that you appreciated our great location and found the hotel room satisfactory.I apologise that the condition of the bathroom did not meet your expectations. Your comments regarding its age and condition are noted, and I will share them with our team as we continue to evaluate opportunities for renovations and improvements.We hope to welcome you back in the future and provide you with an even better experience.Kind regards,JF SavarocExecutive Assistant Manager

Response from Property: Dear lachat, Thank you for your review, we are delighted you have enjoyed your stay with us overall. We look forward to seeing you in the near future. Warm regards, JF Savaroc Executive Assistant Manager

Response from Property: Thank you for your feedback. We are glad to hear that you enjoyed our convenient location and found the hotel clean and well-situated near restaurants, trains, and Coles.We apologise for the inconvenience caused by the lack of a heater during your stay. We understand how important it is to have a warm and comfortable room, especially in winter. Your comments have been noted, and we will look into providing better heating options for our guests in the future.Thank you once again for your review. We hope to have the opportunity to welcome you back and provide an even better experience.Warm regards, JF Savaroc Executive Assistant Manager

Response from Property: Dear guest, Thank you for your review, we are delighted you have enjoyed your stay with us and look forward to seeing you in the near future. Warm regards, JF Savaroc Executive Assistant Manager

Response from Property: Dear Billy, Thank you for your review, we are delighted you have enjoyed your stay with us and look forward to seeing you in the near future. Warm regards, JF Savaroc Executive Assistant Manager

Response from Property: Dear Lia, Thank you for your review, although we are sorry to hear you didn't enjoy your stay with us. We have reviewed your feedback internally to avoid a repeat.Warm regards, JF Savaroc Executive Assistant Manager

Response from Property: Dear Eunice, Thank you for your review, we are delighted you have enjoyed your stay with us. We look forward to seeing you in the near future. Warm regards, JF Savaroc Executive Assistant Manager

Response from Property: hank you for your feedback. We are pleased to hear that you found our hotel to be of great value and in a good location.We apologise that the room felt a bit dated and that your experience with our staff was just okay. We strive to provide excellent service and comfortable accommodations, and your comments will help us improve.We appreciate your input and hope to welcome you back in the future for an even better stay.Warm regards, JF Savaroc Executive Assistant Manager

Response from Property: Dear Guest, Thank you for your review, we are delighted you have enjoyed your stay with us. We look forward to seeing you in the near future. Warm regards, JF Savaroc Executive Assistant Manager

Response from Property: Dear guest,Thank you for your review, we are delighted you have enjoyed your stay with us and look forward to seeing you again in the near future. Warm regards,JF SavarocExecutive Assistant Manager

Response from Property: Dear Guest,Thank you for sharing your feedback, and I sincerely apologize for the delay in responding to your review.I’m pleased to hear that you found most aspects of your stay enjoyable, including our surroundings, amenities, and cleanliness. However, I am sorry to learn that your experience with our counter staff fell short of expectations. We take your comments seriously and will address this with the team to ensure we consistently deliver the friendly and patient service we strive for.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide an improved experience in the future.Kind regards,JF SavarocExecutive Assistant Manager