Home Inn neo (Suzhou GuanQian business Street) Guest Reviews
4.6/5
Very Good
1692 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(1692)
Positive reviews(1604)
Reviews with photos/video(247)
Easy to get around(251)
Convenient location(231)
Classy environment(172)
Average sound insulation(128)
Friendly front desk staff(124)
Close to metro(113)
Delicious breakfast(56)
Luggage delivery service(17)
Negative reviews(88)
Guest User
Business Queen Room
Stayed in бер. 2024 p.
Couples
12 review
4.5/5
Great
Posted on 5 квіт. 2024 p.
The room is big enough for 2 pax with 2 big luggages. Room come with tooth paste and tooth brushes, shower gel, towels, paper cups... not mugs. Location of the hotel is good, walking distance to subway station, walking street and some attractions. The lobby is at 1st floor, you won't notice standing outside of the main entrance(G floor), cause there is no sighboard pointing it's the "HOTEL".
Response from Property: Dear guest, hello! Thank you for your stay and comments! Your satisfaction is what Xiaoru has always pursued. Xiaoru is very happy that you had a pleasant experience during your stay. Xiaoru looks forward to your visit again. I wish you a happy life!
ChristinaChan
Suite
Stayed in вер. 2024 p.
Travel with friends
8 review
3.2/5
Posted on 17 жовт. 2024 p.
This hotel is a great option if you are on a budget. The room is clean and spacious which excelled our expectations for the price. However, the walls are thin and we could hear exactly what was happening outside the hotel which was a slight issue for us.
Overall, a decent hotel for the price but would advise to look for another one if sensitive to noise.
KS
Queen Room
Stayed in лип. 2024 p.
Other
1 review
4.0/5
Very Good
Posted on 24 лип. 2024 p.
Receptionist with specs was appealing, attentive and helpful. Free laundry and drying services were simply perfect for the summer. Hotel, just a stone’s throw away from the MRT station, was strategically located in the city with bundle of good foods and shopping district nearby. It was worth the money and definitely my choice again during the next visit!
Chian Tung
Suite
Stayed in вер. 2024 p.
Family
2 review
5.0/5
Outstanding
Posted on 25 вер. 2024 p.
Clean and spacious room. Laundry service provided is very useful.
Response from Property: Dear guests: Hello! Thank you for staying in our hotel and thank you for your affirmation. We will continue to work hard to do better and let more guests experience better service to every guest. Suzhou is a beautiful city and welcomes you to come again! I wish you a happy life!
Guest User
Queen Room
Stayed in трав. 2024 p.
Family
27 review
3.7/5
Posted on 13 черв. 2024 p.
NEARBY METRO STATION
HOTEL DOWNSTAIR A LOT STREET FOOD AND WALKING DISTANCE TO "GUAN QIAN BUSINESS STREET.
Response from Property: Dear guest: I am very glad that you had a wonderful holiday at the hotel with your friends. Your review is an affirmation and encouragement for our best service. We still have many promotions, please continue to pay attention to us and welcome you to visit again!
Thu
Queen Room
Stayed in вер. 2023 p.
Family
1 review
5.0/5
Outstanding
Posted on 7 вер. 2023 p.
Nice hotel and service!
Will book again next time! thank you!
Tick Sang
Business Queen Room
Stayed in вер. 2024 p.
Couples
5 review
4.5/5
Great
Posted on 20 вер. 2024 p.
Good and convenient location
Chee Xian Soo
Queen Room
Stayed in лист. 2023 p.
Solo travelers
6 review
5.0/5
Outstanding
Posted on 14 лист. 2023 p.
Good to stay
Guest User
Queen Room
Stayed in серп. 2023 p.
Couples
1 review
1.7/5
Posted on 7 серп. 2023 p.
not good
Response from Property: Dear host, hello: the inconvenience caused to the owner, the small one is really sad, and the small one will make rectification immediately. I hope the host can come again to see the small one and provide comfort for the owner. Clean living environment and Warm service, I wish the owner happy every day and everything goes well~Respondent: Love you Xiaoru!
Guest User
Superior Room (2 Beds)
Stayed in жовт. 2024 p.
Travel with friends
1 review
1.5/5
Posted on 31 жовт. 2024 p.
It was too noisy. I couldn't sleep at all. It was next to the commercial street. Motorcycles were blasting downstairs in the middle of the night. The big speakers of the takeaway guy, the car horns at three in the morning, and the voices of pedestrians were all clearly heard. I couldn't fall asleep at night. I endured it until 12 o'clock in the middle of the night to find the waiter at the front desk. They said they would change the room, but they could only change to the side facing the street. What's the point of tossing? The next morning, I went to the front desk to negotiate again. An older sister also complained about the noise and couldn't fall asleep. The front desk service attitude was pretty good, but they just emphasized that it was caused by the outside environment, and they were also helpless. But can you add soundproof windows to the windows? Later, after asking to see two room types, I chose a corner one, which was relatively quiet, because I really didn't have the energy to drag my suitcase to change hotels. Not to mention that I didn't sleep well all night, it also delayed the entire trip.
Secondly, such a well-known chain hotel provides guests with tissues left over from the previous wave of guests? This makes me speechless. Is this hygienic?
I have been to Suzhou many times, and I always stay in homestays, and I feel very good. I didn't expect that the Home Inn I chose this time would disappoint me so much.
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Youtianjun
Queen Room
Stayed in жовт. 2024 p.
Business travelers
1 review
2.7/5
Posted on 27 жовт. 2024 p.
There is no soundproofing, it's too noisy, the people next door talking is like talking at my bedside. It really affects people's rest. The people next door checked in at midnight and woke me up directly. I also heard the whole night of sex, which was devastating. If you have a job, don't stay here, it really affects your work status, everything else is good.
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Lwy_615
Family Room
Stayed in жовт. 2024 p.
Travel with friends
2 review
5.0/5
Outstanding
Posted on 3 лист. 2024 p.
The room is large, with room for three large luggages. It is clean and close to the subway. It takes about five minutes to walk to Leqiao subway station. The location is easy to find, right next to the road, surrounded by food. It is not far to walk to Guanqian Street. It is not far to take a taxi to Pingjiang Road and Shantang Street, but there may be some traffic jams.
The hotel has a washing machine and dryer, which is easy to operate.
The front desk service is good and very enthusiastic
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Gangtiebushitie·
Guestroom (2 Beds)
Stayed in жовт. 2024 p.
Family
8 review
4.8/5
Amazing
Posted on 21 жовт. 2024 p.
The room is nice and well-equipped with facilities. It is very close to the surrounding scenic spots. There is also laundry service and the service attitude is also very good. However, the sound insulation of the room is very poor and there is the sound of construction in the surrounding area in the early morning.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying in our hotel. We are very sorry for bringing you a bad experience during your stay. The hotel front desk provides earplugs. If you need help, please contact our front desk! Suzhou is a beautiful city, welcome you to visit us again! Wish you a happy life!
Guest User
Guestroom (2 Beds)
Stayed in жовт. 2024 p.
Couples
4 review
5.0/5
Outstanding
Posted on 16 жовт. 2024 p.
Although the entrance is small and unimpressive, there is a different world on the second floor. The service desk is very elegant and there is an elegant rest area and a washing machine area. The price is very affordable. The most satisfying thing is that the sanitation is very clean, the service attitude of the staff is also very good and professional. The hotel is close to the subway entrance and travel is very convenient. This is the most satisfactory hotel I have stayed in during this trip.
Original TextTranslated by Google
6/8
Response from Property: Dear guest: Hello! We met you by chance, and you chose us by chance. There are too many choices in life, and each of your choices is a kind of fate. Thank you for letting us meet you. Your thoughtfulness and care will surely bring you warmth for a lifetime. Looking forward to meeting you again
OOruofengchenOo
Queen Room
Stayed in жовт. 2024 p.
Business travelers
18 review
5.0/5
Outstanding
Posted on 15 жовт. 2024 p.
The room environment is very good, very clean and tidy. The food is not only beautiful in appearance, but also tastes great, with good color and taste. The lady at the front desk is very gentle and enthusiastic, and it is worth staying here.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for staying in our hotel. Thank you for your affirmation of our service. We will continue to work hard to do better so that more guests can experience better service. The hotel is located in the center of Guanqian Street. It is very convenient for shopping and attractions. The subway is only a 2-minute walk from the hotel! Suzhou is a beautiful city. I look forward to your visit again! I wish you a happy life!