Popular Surfers Paradise 4-star Hotels

It is a conveniently located and comfortable accommodation. The quality of the breakfast buffet was excellent, and it was very cozy and ideal for staying with family.

Booked a one bedroom ocean spa apartment for 6 nights in Mid Oct 2024. Stayed on 38 floor. First impression when entering that apartment was ”great view”. Apartment is spacious and very clean, kitchen facility has stocked with many pot & pan and utensils, can make regular meals with no issue. Also has washer & dryer too. There is a jacuzzi bathtub in the bathroom that is a bonus! We brought food from Coles supermarket (walking distance from Q1) and made breakfast and dinner. To get to Q1 resort from Gold Coast airtport, We brought a public transport card ”GO” from shop in airport arrival hall, took the airport bus #777 from airport (30 minutes ride) to Broadbeach, transfer to the local tram, get off at Surfers Paradise stop. Q1 resort is right across the street. The whole ride is last than 45 minutes, cost only 50 cents AUD., great deal!! BTW, all bus & tram ride within Gold Coast area is 50 cents. So get a GO card. Just make sure you tap on and off with each ride.

Location is near to surfer paradise north tram station. Nice ocean view. 1 aircon was leaking, the other aircon had noises. Housekeeping didn't turn up, we stayed for 7 nights. Dish washing detergent and sponge were not provided, we are unable to wash utensils at the kitchen. The dishwasher does not get the utensils clean...

We booked the hotel deluxe studio for the three of us (girls) through this app, it's comes with a buffet breakfast as well. For the accommodation, location, and room it was great! The room is tidy and clean though it has few amenities (no water bottles, toothbrush and toothpaste), lucky we were able to have them. Hotel buffet breakfast served a different variety of foods and drinks. For the location, it was very convenient, it was within walking distance of the beach and Cavil Avenue.

Called the hotel to advise of our late check in. Had been driving 16 hours and had a snappy receptionist check me in. The process was unusually long and was not given any information of carparking or breakfast (which was included). The girl at the reception failed to provide basic information on the hotel such as wifi, carpark, breakfast and amenities. This was just before 1am so I decided to let it slide. At about 2am, I rang to ask for toothbrush kit and shower cap and she had come up to the room and said that there’s no toothbrush kit and to go to the convenience store where it will be cheaper for me. Now I’m confused, what an odd comment to make, I didn’t realise I needed the cheaper option but okay. I then advised her that I had food being delivered and requested if she could bring it up to the room. She said yes of course and advised me to inform the delivery driver to drop it off at reception to her. I did exactly that and received a call minutes later, asking me to come down to pick it up. Clearly, I’m confused as we literally had this conversation less than 10 minutes prior. She asked me to come down and when I asked if she could bring it up as discussed, she asked me if I was about to take a shower. I said as a matter of fact, it is and then she said yeah well you have to come down. At this point I’m beyond irritated because firstly, what a bloody odd question to ask a guest at 2am in the morning. I went down and got it myself, have no issues with doing that but definitely have an issue when I was advised otherwise and then met with such poor service. Been to so many hotels and have had no issues, first time experiencing such poor customer service, unprofessionalism and attitude from what was meant to be a warm and friendly reception staff. Next day, staff were great and breakfast was adequate with the basic breakfast variety.

Had an upgrade from an Executive Suite to Family Suite giving more room space with views of the beach and daily room services kept our Suite fresh and clean. The Breakfast menu was always our go to and got us ready for our busy day. Thank you Novotel Surfers Paradise for always making our stay feeling like home.

Excellent service at this hotel, and loved getting the text offering a cheaper 3rd day stay, took them up on offer, very happy and would stay here again. Only one street over from light rail stop and even nearer to bus stop.

This hotel offers good value and is conveniently located near Cavill Avenue, the heart of Surfers Paradise. While the room felt a bit dated, it was still clean and comfortable. The staff were friendly, and the balcony with a lovely river view was a nice bonus.

Travelled for business on this occasion. Myself and family have stayed at this property many times. The location is really convenient, its a proper functioning hotel. Check in was really easy and fast. Scored a good room upgrade as well. The rooms are spacious and clean, the service was good . So I would recommend this hotel.

Amazing views! Staff were very helpful. Great location, so easy to get around. They moved us to a bigger room when we needed to add an extra bed. Definitely staying here again when I’m back in Surfer’s Paradise.