Popular Surabaya 4-star Hotels

This hotel has been used to be very good in service and facilities, but now it has become less tidy with peeling walls, untidy corridors, less varied and less interesting breakfast menu. The musty smell in the hotel environment and the stench if not managed properly in the future. Thank you

Quick service and clean hotel. Had a problem with the room card on our 2nd night but the front desk quickly helped us. Huge room with great facilities too.

I know this hotel is quite old but classic and and worth the price. The room is very wide, i like that so much. Bcause nowdays all new hotels is just standart and to small like studio type. This hotel is family friendly, because of the wide room, and al the facility that all we needed. Not that high but the view from the room is still good. Surabayaaaa what else you can see than cityview? Haha. Anyway, very recommended for those who like wide room and near from mall, foodcenter, and all you need.

Massive hotel with just as many guests coming in and out. Food: Breakfast wasn’t always good. There’s limited variety. I think the Food Exchange restaurant is a tad bit too small for the size of the hotel. The new Heritage restaurant on the other hand, is amazing. The buffet dinners were spectacular every night. Amenities: The pool and pool bar are great places to hang out. But you kinda need to schedule your pool time well because there’s unofficial peak times for families with kids. Depending on your family/preferences, you might aim for those times or completely avoid the pool at that time. Room: Large and spacious. We had a great city view. I didn’t appreciate the lack of hand towels in the bathroom. Everything else was up to standard.

This is my second time staying at this hotel. When Checked in I was assigned a room with a terrible smell in the air. But the receptionist promptly changed my room. Best breakfast.

Santika Premiere Gubeng Surabaya location is in the center of Surabaya, close to Gubeng station. Indomaret, Alfamart and Boncafe can be reached on foot. The check-in process can be said to be fast and only one room key is given. No deposit requested. The lobby has a quite attractive interior and is quite spacious even though it is not as good as newer hotels built Previously we occupied a room where the air conditioner not well fuction, after cleaning the filter we were told to wait 30 minutes and it still wasn't cold. We moved to other rooms and The staff helped us to move our luggage. After moving, the room we stayed in was cold, comfortable and clean. The interior of the room is not outdated and still looks modern. Mattresses and pillows are comfortable enough to be made to rest even though they are not big. Work desks and chairs are comfortable to work with even though the work chair is a bit high. There is an armchair to relax as well. The TV is 32” a bit small for watching TV. Wifi is smooth even though the speed is not fast. The minibar is provided with tea with the tongtji brand and unbranded sachet coffee. Mineral water is provided 4 bottles of 600 ml (2 in the minibar, 2 in the bathroom). What is very unfortunate is that drinking glasses use disposable plastic cups, and many other things that use a lot of plastic (plasticized towels, plasticized straws) Medium sized bathroom with sink, shower and closet. Provided 2 body towels wrapped in plastic. Amenities provided are shower gel, soap bar, shampoo, toothbrush, cotton bud, shower cup and sanitary bag. Shower using a rain shower and faucet. Swimming pool - Indoor pool for adults and children, unfortunately when I was there there was a table beside children's pool that what guest used for smoking Gym – Mini gym with 3 tools The breakfast variant can be said to be a 3-star standard with a fairly tasty taste. The menu includes fried rice, fried noodles, capjay, fish sauce, tempeh tofu orek, salad, fruit, cake, rawon/soto, egg station, guava juice, donuts, pudding, stew, waffles, pasta, potatoes,

Very good location with direct connection with pakuwon mall. Hospitality at its best, staff are friendly and professional. Breakfast spread are amazing. Family room is so cool. The pool is so clean and well maintained too. Definitely will stay again!

I'm quite amazed with the size of the room. Though it's only a Deluxe room. Unfortunately there was no sofa or extra seat in the room giving the size of the room. The hotel's fragrance is calming. Superb. Thumbs up to its front desk staff named Audrey. She made check in experience better than her colleague. Would recommend others to stay there and would definitely come again.

Today (23/12) i stay in Crown Prince Hotel Surabaya, I don’t know how many times i choose Crown Prince for my me time place. You can get what you expected. Nice staff from the doorstep. Warm and i don’t know how to say all the nice word for the staff. They did a great job for making me feel “always” like pulang kerumah. I hope in this uncertain situation, all the staff and employee always happy and healthy. Warm regards to all the staff from the doorstep and back office staff and all the employee. I can’t wait to stay in Crown Prince again. Love you!

This is for second time i was stayed at Harris Bundaran Satelit Surabaya, first for business trip and second for Family Trip. We enjoyed stay at Harris Hotel especially at Harris Bundaran Satelit Surabaya (New Generation of Harris Hotel). Great hospitality and friendly staff. The Room also simply with modern furniture. And have many varian menu of breakfast. Thankyou so much for Mr. Irvan who arrange our room with slice cake for birthday my wife. And also we love water melon juice. Thankyou, hopefully we can stay at Harris Bundaran Satelit for the next stay to Surabaya.