Anonymous User
October 15, 2024
First of all, the room is over 3,000 per night. The room is very small, and the facilities and configuration of this hotel are not worth it. What I want to say most about this review is the service of this hotel, which is very poor. It is really unfriendly to Chinese people! Whether it is France, Italy or Switzerland, we feel that most people are very friendly during our European trip. Only when we came to this hotel, we felt that the money was spent and it was very unpleasant. We arrived at the hotel two hours in advance, and my husband politely asked the front desk what time we could check in. The blonde glasses woman at the front desk was very rude and directly replied "No!" with an arrogant and cold attitude. The next morning, I went to the restaurant for dinner. The window seat near the lake was empty. The blonde woman in charge of the restaurant did not let me sit and asked us to sit in the other room, saying that that was the place to eat breakfast, but I clearly saw white people sitting there to eat. I wanted to argue because I was pregnant and didn't want to get angry. It's a terrible hotel. Don't come and don't book here.
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