Extended Stay America Premier Suites - Reno - Sparks

The hotel has just been opened for a month, thus everything is new and clean. The front desk employees are friendly and provide good services. The hotel is closed to a small lake park. The room does not have its own hair dryer, thus I needed to get it from the front desk. I was surprised that the room had iron, but no hair dryers. The room rate already included the simple breakfast. It provided broiled eggs, oatmeal, energy bars, hot chocolate, tea and coffee.

Everything was great until the day of check out. I actually filed a guest complaint. Three people came beating at the door and I had to get out of the shower and go to the door in a towel. It was one male and two females and I am in a towel. Totally unprofessional, inappropriate management. It was 11:15 AM and they said check out is at 11. I told them that when I checked in the first day, they gave me a late check out at 12 o’clock. Then they questioned me more about who it was as they didn’t believe me, I finally had to be insistent and say I have a 12 o’clock check out I will be out by 12 and end the conversation. I then got back in finished my shower, loaded up and left by noon. Everything else during my stay was great and I know it is a new property. I would have stayed there again and recommended people to stay but after this happened, I will never recommend it and never stay there again.

Newer hotel with nice amenities. Raneem checked us in and then promptly responded to our call for assistance with a balky thermostat. She moved us to a new room quickly and efficiently.

Good new clean rooms, and the bed was great. The breakfast list was unacceptably spartan, though, with little to eat

It was one of the bad hotel experiences in 2023. Nothing much will happen don't want to waste my time providing my feedback. Never going to repeat.

The heater didn’t work well, was snowing outside and the room didn’t get warm for hours, front desk lady was very nice and came up and looked at it, tried to fix it and said she’d bring extra blankets, maybe another room would have been a better option. But after reading reviews it is a common theme with the heater problem. Also would be nice to have a hair dryer provided since you have to go to bed with wet hair in a cold room. Breakfast is very minimal, something hot to eat would be nice.

Staffs are extremely nice and helpful. It would be perfect if there were coffee maker/teapot in the rooms though. (You can easily get them from reception)

Was cold weather. No carpet and thermostat was set at 74. I had a cold and wasn’t feeling it. Maybe a summer place. Was nice facility though.

Very clean new property with lots of restaurants and stores near by. Staff is super friendly and helpful and check in was very easy. Definitely will stay here again!