The Residences at the Ritz-Carlton Jakarta, Pacific Place Reviews

This is the second time I have stayed at this hotel. Because I had a good experience the first time I stayed, I chose this hotel again this time. But this time I was very dissatisfied with my stay. When we checked in, we told the front desk that we wanted a quieter room because there were children and pregnant women. However, the front desk gave us a smoking room. We didn't know it at first, but we ended up checking in. One day later, the room smelled of cigarette smoke. We thought it was strange, so we called the front desk. The front desk helped us remove the cigarette smell. Later we found out that the floor we stayed in was a smoking room! Why are children and pregnant women given rooms on the smoking floor? Is this intentional? Or is it because I am Chinese? As a Ctrip Black Diamond user, this is my first time to give a negative review to a hotel! I will never stay at this hotel again in the future, nor will I recommend it to my friends! !