Fraser Residence Hotels in South Jakarta

Location of this hotel is the best in Jakarta. Even if sometimes they show very long faces, generally people (employee) are kind and quick to problems and issues. However, one serious improvement is needed: GYM. The exercise equipment at the GYM is so poor that it is truly terrible. They claim to be a 5-star hotel, so how can they claim to take care of their customers' health with such cheap exercise equipment? And most good hotels have gyms open 24 hours a day, but this one opens at 6 o'clock. I like this hotel, located in central places of financial organizations and very close to government organizations, except GYM facility

It was a good experience. The check-in process was seamless, with the staff warmly welcoming me. My room was spacious and roomy .The hotel is a bit old and you can see it . The amenities were top-notch – a pristine pool and a relaxing spa. The gym could be better. Its nearby shopping mall which gives you a lot of options to do shopping and dining. The service stood out the most; every request was promptly handled with a smile. It was a stay that combined comfort, luxury, and outstanding hospitality.

If you love to run/jog this is a hotel that suits your needs, you can run at the housing area just next to the hotel which is also away from main road. The only things bother me is the traffic in front of the hotel always congested.

Location wise has few distance to SCBD. Food for breakfast is very good. Massage is very good for me. Overall this hotel is recommendable.

I stayed in this hotel for 9 days. This hotel is located in a nice area in Tebet, South Jakarta. Close to numerous big malls and also Evo Tebet Park. There are 3 Busway stops and 2 LRT stops which makes your travel easier around Jakarta. The staff are friendly, and the room is big and clean. I like that they don't use water bottles anymore and just give you a pitcher to fill in the water anytime you want. I booked the room without breakfast because there are many breakfast places behind the hotel, so I do not have any reviews about their breakfast selection. Overall, I would recommend this hotel to my friends and family, and I would love to come back here again.

Stayed here for a friend wedding. Booking through Trip.com. Overall, room was nice but too DARK! no good spot for make up since its too dark. lighting very in need of improvement. Daytime light was okay since the room is surrounded by window, but at night, Junior suite room barely have any lights (only 2 hanging yellow dime light and the ceiling light above the window curtain.. imagine how dime is the room). Unfortunately, just after check in, found a small cockroach in the bathroom. went hidden after calling Housekeeping, but it was not dead. Pest control could be improved. For a four star hotel and higher category room type, i believe amenities could be improved. as the soap & shampoo provided was uncomparable below standard of other 4 star property like ascott / marriott, since they're using small tube of soap and shampoo. maybe they're cutting the cost there. breakfast overall was good. many variety of food from Indonesian - Asian - International. But eggs station could be improved, as during rush hour, the queue was quite long. It can be seen that the chef is overwhelmed and causing the food quality to go down.

Breakfast was great. The variety and the taste of food are good, in my opinion, or even better than some renowned 5 star hotel. The staffs were very friendly and helpful. The location also perfect for our agenda and was surrounding by a lot of culinary places. There were 2 things that annoyed us during the stay: 1. The room is not sound insulated enough. We could hear our neighbor and also the external part of air conditioner. 2. The towels provided look like worn out and not as white as it supposed to be.

Once, I told you this is not the first time to stay in this hotel. I always choose this hotel because the location close everywhere, and I think for the cleanliness good enough. But Idk why I never get ‘’THE BEST SERVICE” from reception. They are really unfriendly, especially ‘’Erika’’ as I said, this is not my first time staying at this hotel. and I often meet her. but I've never seen her smile. unfortunately when someone stays in a hotel what is expected is a good service, right?? But you didn’t get what you expected here. Let me tell you my bad experience. I stayed in this hotel for 2 night. The first day I checked in, I got room 1501, and the air conditioner was problem, then I Asked reception to move, and I moved to 901. Again, the bed not balanced ”jomplang''. You can check one of the bed from 901 (twin bed). And I moved again to 910. The room was ok But….. u know??? On second day I extended my room, and I asked to move to another room even with same type (twin bed) reception said their are fully booked. But, I checked on travel agent (agoda, booking.com, traveloka) THEY STILL HAVE ROOM. What you think??? They are was lie to me. One of my question is, why you didn’t allowed me to move when I extend? If you said your hotel was fully booked, and high occupancy, you couldn’t give early check in to guest. But when I came to reception to update my key around 12.00, I saw the guest can check in at the time. How come??? Waaiiittt… not only that, When I called to reception (erica) I asked her to clean my room and join my bed due to they didn’t allowed me to move and they said Queen bed was fullbooked. And she said YES. But when I left hotel around 3pm on Saturday, feb 26. I put make up room sign on my door knob, and I see housekeeping In the front of 901 he’s still cleaning that room. Then, I came to reception to payment my room, and extend my key. When I came back to hotel around 23.00, I really feel tired. and I really want to take a rest when I arrived to my room. And TARAAAA…… it’s really suprisingly, they are really SURPRISE ME. MY ROOM STILL DIRTY AND UNTIDY. I asked to reception why they didn’t clean my room? I asked to move and ofcourse she said full. Then she offer me, housekeeping will come to clean my room. And ya, there is no another choice. I said okay, just do it right now. Again again and again, no one comes to my room after 20 minutes I'm going to reception and met with indah but she's just listened what I said, unrespectful, unresponsif. I have to wait 20 minutes for housekeeping come to my room and ofcourse I need to wait him to clean my room. I asked indah to confirmed to me why this case happened? Guess what?? No one confirmed to me. The last, no apologize from reception when I checked out. I really really feel DISAPPOINTED!! All good comments here about their service is not real.