Dizzy1885
July 7, 2024
We were a family of 2A and 2C. I will try to write about the Cons and Pros. I am writing this of our experience whilst there. Upon arrival we were handed a key (literal key with our room number on) we were frog marched away from the hotel and into some "bungalows". On inspection we found our air con unit leaking and hanging off the wall and our shower had a split in the pipe which would flood the bathroom everytime we showered. The room was very dated and tired. If the rooms were invested in they have a lot of potential! We reported these faults to the very rude reception staff and were told they would be fixed. They never were. The beds are so hard it is like sleeping on the floor for a week. The food is abysmal. We are used to all inclusive food and sometimes it can be repetitive. However, this was on a completely different scale and all I have done for 5 of my 7 day stay is run the toilet. If you like fried egg, boiled edd and omelette every day your in for a treat at breakfast. Then there is rice, spaghetti, chicken and turkey With a selection of lamb bone thrown in every couple of days. This meal is served twice a day. There was pizza available which was fresh and edible. The kids and husband lived on this for the week. You cannot get water over night until breakfast. Water is not supplied in your room on arrival. There is a selection of 3 bars on the whole complex. The beach bar, a pool bar the opposite side where the pool slides are situated and reception bar. When the beach bar is closed at 6pm everyone is trying to order from the reception bar. This bar is a walk through the hotel from where the entertainment is based in an evening. To skip a queue from the beach bar in the day we tipped the waiter who kept our drinks flowing. Also the pool guy who would save beds in a morning if you paid him. (Shouldn't have to be done). But made the holiday easier. The animation team are really good and do try hard. Especially the women who run the kids club! They were amazing. However, some of them were too overly friendly with teenage girls. The photographers were the same, pushy and rude. If you did not want your photo taken they would shout at you. Then I learnt from a family I met that one of the animation team was putting good reviews for people on trip advisor!!! No wonder there is so many good reviews for them on here about the animation team. This team member then asked me if he could put a review on for me. I said no and I'd do it myself. This member then latched on to me every evening for the next 3 nights asking if I had internet. Thank God the Internet was so appalling I could not get any reception. Please note to get internet you would have to sit in reception with everyone else trying to contact home. I would do this in a morning at around 7am before everyone else got there as the band width is so small it would kick you off. The beach was ok. Could do with a good clean and it would be lovely. The pool was brill for the