Etéreo, Auberge Resorts Collection

We were at the Resort as Wedding Guests for three days, and decided to stay for one additional day. Every thing was excellent - the Resort itself, the beach, the pool, the restaurants, and especially all the staff who were very courteous, friendly and acomodating. Our only concern was the open pools of Water everywhere, along every walkway. Though this adds to the beauty of the Resort, you have to be very careful, especially after it gets dark ... just a minor inconvenience,

Great resort with good amenities. Beach was great, not very crowded. Provided food and drinks at the beach. It would be nice to have a bathroom on the beach instead of walking back to the hotel. Other than that, everything was as expected. Good.

As a travel agent, I need to recommend hotels to our clients and our policy is only to do so if one of our staff has tried it out. The Etereo is a magnificent property and this is reflected in the price. We stayed there for 4 nights (4th night is free) for an average of $1,439 per night including taxes. (taking into account the free night) I have no complaints about the price since, as they say , “you get what you pay for” and hotel prices have soared since Covid. What did infuriate me is the gross overcharging for additional services. It started when I tried to book a car to and from Cancun airport to the resort and the hotel quoted me $198 each trip. I found that expensive for such a short journey and secured a ride in the same type of vehicle offered by the hotel for $68! (both trips were faultless). Next came the private excursion to the Tulum ruins and the Cenote caves. The hotel charged me $890. The guide we had happened to be independent and gave me his card. He offers the exact same trip for $350. This is bordering on theft. Yes, the hotel is entitled to make a profit but to charge 2 ½ times the actual cost…. Other examples are a glass of non descript Rose wine (not even from Provence) for $37 (including tip) and $10 for a packet of potato chips. I could go on but I will not be recommending this property to our clients without warning them to be careful what they ask the hotel to arrange as they will undoubtedly get ripped off and that charges for food and beverage are almost incredulous

Exceptional Auberge quality, atmosphere and food, with a surprisingly great program for kids that our little one loved. The grounds are impeccable, and everything lives up to the brand, while also being small enough to be easilly navigable with a young child.

200/10, this place is great. The entire grounds are beautiful and the rooms/views are spectacular. The food is delicious, including the special menus like with the abuela dinner and the Comal cooking class. Breakfast is excellent as well. No critiques.

As a wedding planner visiting Etéreo Resort, I was thoroughly impressed by how seamlessly they blend luxury with authentic Mayan cultural experiences. This property offers so much more than your typical high-end resort stay. The cultural programming was exceptional and deeply meaningful. The Mayan calendar reading provided fascinating insights into ancient traditions, while the cacao ceremony offered a genuine connection to regional heritage. These weren't tourist gimmicks, but rather thoughtfully curated experiences that felt both educational and spiritual. The spa deserves special mention - the treatments were world-class, incorporating local techniques and ingredients that elevated the experience beyond typical resort offerings. The therapists were clearly well-trained and deeply knowledgeable about their craft. The culinary experience was outstanding. The curated dinners showcased exceptional attention to detail, with creative presentations and flavors that celebrated both local and international cuisine. Each meal felt like a carefully orchestrated event rather than just dinner. The chef is friendly and creative! The rooms are absolutely stunning, offering a perfect balance of modern luxury and natural elements. The design thoughtfully incorporates the surrounding landscape, creating a seamless indoor-outdoor flow that makes you feel connected to the environment while enjoying all modern amenities. From a wedding planner's perspective, this resort offers incredible potential for destination events. With its intimate size, it's perfectly suited for full property buyouts, allowing wedding parties to create a truly exclusive and immersive experience. The staff's attention to detail and ability to create memorable experiences makes it an ideal venue for special occasions. - Exceptional integration of authentic Mayan cultural experiences - World-class spa facilities and treatments - Remarkable dining experiences with carefully curated menus - Stunning room design and amenities - Professional and attentive staff Perfect for couples, wellness seekers, or anyone looking for a luxury experience that goes beyond the ordinary. This resort truly offers something unique in the luxury market - an authentic connection to local culture while maintaining the highest standards of comfort and service.