BlueBay Grand Esmeralda-All Inclusive Reviews

Fatal, there was no hot water throughout the stay, they gave us no answer or solution either in the hotel or on the trip, cockroaches in the room, humidity, repetitive and poor quality buffet, impossible to dine in the restaurants because you had to reserve many days in advance. in advance, before arriving they do not answer emails or anything, the beach is horrible, full of algae, dirty and ugly, to get there from Playa del Carmen it is impossible if it is not a taxi that charges you €60 for a 15 minute ride, from the door entrance to the lobi you have to walk two km and from the room to the beach another 2, they don't even get you close to the door... DO NOT BOOK HERE OR THIS HOTEL, BEST RIU WITHOUT ANY DOUBT

Excellent service quality price the staff of the entire hotel very attentive and attentive to solve any doubt the facilities are good

The bad - upon entering the hotel they gave me a room that had nothing to do with the one I booked (sea view) and after trying to talk on the phone they never answered at reception so when I called the operator she only told I went to the reception to ask for it myself. I was at reception for 1 hour so they gave me a sea view room which was closer to the beach and pool. At the beach buffet, when I went for a soft drink, they turned me down and told me the waiter would bring it to the table. The Good - Food and weekend shows at specialty restaurants.

Hotel service won't be five-star, just kidding