Hotel Naudi Boutique Adults Only

I have been staying in Soldeu on holiday with my family and was a walk in customer at hotel naudi for a drink in the late afternoon. I walked in with a pram (and baby) + a 4 year old, so was obviously a family customer from the moment I entered the building. I was not aware on entering, that this was an adult only hotel. I have subsequently been told that this is the case but they accept children into the restaurant/bar. From the outside the bar looked inviting and there was nothing written or verbally communicated to this respect. We ordered nibbles and drinks and spent nearly fifty euros. The staff were completely objectionable and treated us like dirt from the moment we sat down. My children were beautifully behaved, no shouting, no loud noise, no crying and one waitress in particular (Carla) told off my 4 year old for hiding behind a couple of pillows. I completely respect having adult only spaces (and enjoy them myself on occasion!) so if this hotel will not tolerate children, even very well behaved ones, then they need to make the bar and restaurant ‘adult only’. I would happily and respectfully have left if this had been communicated to me on entering. To their credit, the manager came to speak to me and apologised for the experience which I appreciated greatly. He also partially refunded our bill. I will however not be returning and will not be recommending this hotel to others.

Known this hotel for many years and it was very dated. It’s been amazingly transformed to the most stunning hotel. The decor is beautiful throughout the hotel but our room a Superior mountain view was gorgeous. We found it hard to leave our amazing bed with a fabulous view of the slopes and luxurious soft furnishings. Loved being in the shower with a view of the mountain! Breakfast was a delight with homemade pastries and breads and then a lovely choice from the A la carte menu. All deliciously prepared and lovely presentation with a view of the slopes. Will definitely stay in this hotel again. It has a car park and give you a free locker at the gondola station which is a real must for me so saved us getting one ourselves. The Staff were so helpful we had cancelled our room but then rebooked due to circumstances changing at home. Cora and Patricia so kind and good at organising us a room. We loved Julietta at breakfast too. All the staff were really nice and we did also enjoy a couple of evening meals which again were delicious. Can’t wait to revisit again next year thanks to everyone who looked after us see you in 2023!