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Awesome. Nothing to remark in negative. Staff are professional. Place, service, staff, clean, Reception, parking, food, wines, wellness. I fully recomend this awesome hotel. Andorra is a nice country, but this kind of hotels becomes better.

My experience at Park Piolets was generally positive, but there are a few points worth mentioning. I booked a room for three people, and upon arrival, I noticed that while the room did include a double bed as described, the third bed was actually a sofa bed. This was an issue because the photos shown during the booking process clearly displayed a proper single bed, which was what I expected from a five-star hotel. I have been to several places around the world, and I always make sure having a proper and comfortable bed to sleep, unfortunately I did not get that in Park Piolets. I reported the issue to the reception, and Alberto handled it very professionally. He involved the manager, Nerea, who was extremely friendly, attentive, and genuinely interested in resolving the matter. Although we were moved to a different room, the solution offered—a wooden sofa with bedding—was still not what we expected. It was an improvement compared to the original sofa bed, but it didn’t fully meet our expectations, and I did not want to complain anymore, because seemed like that I was too fussy, and I am not. I just wanted a comfortable place to sleep, and that’s the reason I have chosen a 5 star hotel. On the other hand, our experience at the hotel’s Italian restaurant was flawless. The food was delicious, the atmosphere was perfect, and the service was outstanding. A special mention goes to Ana and Gabriela, who were incredibly kind and attentive, constantly checking in to ensure we were happy and comfortable. They are a star! I wish to have a staff like them. Although the issue with the room impacted our stay, the hospitality and professionalism of the staff, as well as the quality of the restaurant, made my overall experience at Park Piolets enjoyable. I believe that with some adjustments to the details shown during booking, the hotel could achieve a higher standard of excellence, it’s not a cheap hotel, it means when we are paying for something expensive we want a return.

The food was different every night and was at a great quality! Could not fault the food. I have a nut allergy and the staff were always very helpful in identifying what foods I could and could not eat. They were so helpful that they remembered that I had a nut allergy and each evening a staff member would approach me to walk through what I could and could not eat (there wasn’t a lot I could not eat). Kathi was brilliant at supporting me with this as well as other members of staff when she was not working. Thank you so much for making our hotel stay so comfortable and enjoyable. The bedding and towels were changed everyday with no issues and the rooms are very warm and modern - it made it easy to dry some damp clothes at the end of a busy skiing day! The only issue I would say with the rooms (and in fairness we did not approach staff to change/swap this) was the fact that we had two single beds pushed together but they did not fix together to form the double bed unlike in some other places we have stayed. Our room faced the road but we did not get disturbed by any noise. Also it is worth noting that the evening entertainment, the magician and the singer were fantastic! The spa was also lovely. Noteworthy details: The staff are an asset to this hotel and were always very friendly and welcoming. Great view from much of the hotel to the slopes - it’s a very short 2 minute walk to the gondola at Grandvalira!

Hotel is very clean