Guest User
October 8, 2024
This is an unscrupulous hotel which stole money from me and my disabled husband. We arrived at this hotel and discovered that despite their google advertisement, they do not in fact have an operational pool. My husband is disabled and needs a pool as part of his physical therapy which is why it was so important. When they informed us of this when we arrived at the hotel, the manager was not in but they said he would try to do something to rectify the situation when he came in the next day, so we decided to stay. We finally heard from the manager late the next day who really did not offer us any solution. I had to scramble to find an alternate accommodation, which I finally did, but we had to stay an additional night. We had originally reserved 3 nights but checked out after two. When we checked out we were told that the manager was again not in and when he got in the next day he would issue a refund for the night that we did not stay at the hotel. I immediately emailed the manager and documented everything in writing. Well, you can imagine the outcome....they totally ghosted us and refused to issue the refund. I called, emailed etc but they ripped us off for almost $1,000.00 for the night we did not stay at the hotel...plus we had to pay for the hotel we did stay at. DO NOT STAY HERE....GO ELSEWHERE!!!