A giant red flag was the prominent sign at check-in with a detailed explanation of their refund policy (boiled down, essentially, to ”no refunds”)... Clearly many guests are dissatisfied with their accommodations. It would seem likely for good reason. My experience started with a horrible check in. The clerk found my reservation, and informed me that I had been ”upgraded” to a suite because they were oversold. Then her computer monitor went blank. Rather than give me a room key and let me get settled as she worked to fix it as I suggested (since she had, after all, already seen I had a room and knew which type), I had to stand there for 25 minutes while she worked with her manager to try to reboot the system. When I finally got my key, I traveled down drab hallways in need of fresh paint to find my suite. My immediate impression was the ”suite” had furniture that was so badly stained and disgusting (see photos) that I'm pretty sure you could find much fresher items curbside on trash day. Later, when I went to bed, I discovered the sheets had a ”baked on” crusty material on one side of the bed (sort of visible in photo). I'd guess it was food that survived the wash and got dried in, but I'm not really sure. I'm not sure how anyone folding the sheet from the wash or putting it on the bed could not notice, but nothing at this place suggests a great deal of care or concern is put into the guests' experience. During the evening, I found the hotel wifi so overloaded that I couldn't really use it - I was able to pull down 1.3 Mb/s at the most. Although it worked better in the morning. The toilet was also running every few minutes, with no amount of handle jiggling able to stop it. There are literally at least six motels within a short walk of this place. It's unfathomable that at least one, if not multiple, would be a much, much, much better choice.
60 Reviews