No.33 West Jinniu Road, Pingshan District, Shenzhen, Guangdong, 518118, ChinaView Hotel Details
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Ginmau Garden Hotel Guest Reviews
4.5/5
Good
714 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.6
Cleanliness4.5
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All reviews(714)
Positive reviews(689)
Reviews with photos/video(131)
Classy environment(168)
Friendly front desk staff(157)
Many amenities(101)
Delicious breakfast(51)
Tasty restaurant(15)
Clean bathrooms(12)
Delicious buffet(9)
Luxurious(8)
Negative reviews(25)
Anonymous User
2-bed Room With City View
Stayed in Oct 2024
Couples
1 review
4.8/5
Amazing
Posted on Oct 27, 2024
When traveling to Pingshan, I was surprised to find this treasure hotel. Xiaoyu is positive and enthusiastic, the accommodation environment is comfortable, the facilities are well-equipped, and the breakfast is rich in variety
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you very much for your stay and appreciation! Your appreciation gives us great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm, continue to improve and innovate, and strive to make every guest feel at home. Xiao Jinzhi hopes that you will visit Jinmaoyuan Hotel again in the near future. .
Chuangwaideyiduofuyun
Garden Queen Room
Stayed in Oct 2024
Couples
1 review
1.0/5
Posted on Oct 15, 2024
Very poor experience. One of the two bottles of water was opened and half consumed. When I took a shower, I found that there were no towels.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your evaluation of us. We take your feedback very seriously. We will strengthen the inspection of the room in the future to ensure that similar problems will not occur. In order to ensure your stay experience, you will find out in the future If you have any questions, you can contact us at any time and we will solve the problem immediately. Thank you again for staying at our hotel. We are sorry that we could not bring you a good experience. We hope you will give us another chance and welcome you to stay again!
chan kin man
Xin Courtyard Executive Double Bed Room
Stayed in Sep 2024
Couples
12 review
4.7/5
Amazing
Posted on Oct 1, 2024
The front desk is very friendly, the room is tidy, and the buffet breakfast has many varieties
Original TextTranslated by Google
Response from Property: Dear guest, hello, first of all, I would like to express my sincere apologies! We will strengthen inspection and follow-up on the condition of the room. Your comments have been fed back to the relevant team, and the hotel will take corresponding measures and make improvements. Xiaojin, thank you very much for your valuable opinions. The hotel will continue to improve and innovate, and strive to provide better services to every guest. We sincerely welcome you to visit us again!
Zxln
2-bed Room With City View
Stayed in Sep 2024
Family
11 review
2.2/5
Posted on Sep 17, 2024
I booked two rooms. The air conditioner in one of the rooms was broken. When I moved to the second room, it was also broken. It was not until the third room that it became normal. When I moved to the second room, a slightly fat staff member asked me why I sat on the bed, which caused her to change the sheets. The experience was very bad. It was obviously an air-conditioning problem in your room that caused us to be very tired after 11 p.m. I had to change rooms, but they asked me why I was sitting on the bed. My husband and I were very angry! ! !
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing to stay in our hotel. Thank you very much for your review of our hotel. Regarding the air conditioning problem you reported, we have reported it to the hotel engineering department for inspection and processing. We are also very sorry for the inconvenience caused to you by the air conditioning problem. A great stay and we apologize for that. "Be kind to people and serve old friends" is our service concept. If you encounter unpleasant phenomena when you change rooms due to air conditioning problems, we will specially investigate and deal with them and work hard to improve the problems that arise during our service. If you are next When you come here for the first time, we can upgrade you to a better room for free. Please supervise our service quality. We hope you can experience a more comfortable stay when you come here again. Finally, I would like to express my sincerest apologies to you again and wish you a happy life!
Meilishanhu🐰
Queen Room With City View
Stayed in Jul 2024
Business travelers
35 review
4.2/5
Very Good
Posted on Jul 30, 2024
Ordered for a Korean customer. The customer had stayed here before and booked 3 rooms. This is a long-established hotel in Pingshan with good service, although the facilities are not very new.
Original TextTranslated by Google
6/7
Response from Property: Dear guest, I am very happy to receive your compliments and thank you very much for choosing to stay at our hotel. Satisfying every customer and striving to make every guest feel at home is our service goal. Xiaojin looks forward to having you come home again!
Anonymous User
Queen Room With City View
Stayed in Jul 2024
Business travelers
14 review
3.7/5
Posted on Jul 17, 2024
The lobby was a bit scary as it was empty. But there is no more suitable hotel nearby. The service attitude is quite enthusiastic, especially A Chao and Xiao Lei.
The hotel seems to be older and the facilities are average. Can see Yunba
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your support of our hotel and your recognition of our staff's service. It is a great pity for us not to receive your 5-point evaluation. Currently, some of the hotel's room facilities are being upgraded. The renovation is expected to be completed this month. We hope that you will continue to choose to stay at our hotel in the future. We hope that through our efforts, we will receive your perfect review. Thank you very much.
Oushensaidecaocan
Garden Twin Room
Stayed in Jul 2024
Business travelers
1 review
1.5/5
Posted on Jul 16, 2024
This hotel must have been brilliant before, but now it may have been contracted. The lights are dim when you enter, and there is a small check-in counter in an inconspicuous corner of the lobby, which is a bit eerie! The room was okay, except for the old musty smell! The most speechless thing is that the central air conditioner and the exhaust pipes of tractors and cars kept me from sleeping well all night! At about 2 o'clock in the morning, I notified the front desk to solve the problem. The attitude of the front desk was quite good, but the roaring sound in the two rooms changed seriously, which seriously affected the rest. It is easy to wake up when sleeping. If you have high blood pressure, you should choose his house carefully. The life and pillows are also good. It's really uncomfortable to fall asleep. Everything else was fine, and the response speed was pretty good, but it's probably because the hotel closed down before and someone has taken over some of the rooms! It's also difficult to manage. The lobby should be magnificent, but it was dark when I first entered. I thought I was in the wrong place!
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry that the air conditioning problem caused trouble to you during your stay. The problem you have reported has been reported to the hotel leadership. Currently, some rooms in the hotel are being upgraded, and the upgrade is expected to be completed by the end of this month. , if you still have the opportunity to come and stay again, we can arrange a brand new room for you to experience. We sincerely apologize to you again and extend our most heartfelt blessings to you. We hope that our apology and blessings will enable you to put aside your past grudges and give us another opportunity to serve you.
alice_zhang007
Queen Room With City View
Stayed in Apr 2024
Business travelers
18 review
4.0/5
Very Good
Posted on Jun 5, 2024
There are not many decent hotels around the business trip, so I chose this four-star hotel. It looks good from the outside, but when I enter the lobby and the room, I feel that it is not the same. Maybe it is because of the time, and the facilities and items in the room look different. They are all relatively old, the lights are relatively dim, and they don’t feel bright.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your support to our hotel. When you checked in, the front desk helped you upgrade to the Garden Executive Room for free. The hotel is currently renovating the room. You may experience it the next time you check in. We have newly renovated rooms. Because the hotel is a garden-style hotel, it is very suitable for business trips. We look forward to having a different accommodation experience when you come next time!
Anonymous User
Queen Room With City View
Stayed in Apr 2024
Business travelers
6 review
4.2/5
Very Good
Posted on Apr 12, 2024
I didn't have time to eat breakfast. The room was very clean, with plenty of storage space and was hygienic. There was a sweet osmanthus fragrance in the room, and the mosquito repellent facilities were ok.
Original TextTranslated by Google
Response from Property: Dear guest, I am very happy to receive your compliments and thank you very much for choosing to stay in our hotel. To satisfy every customer and make every guest feel at home is our service goal. Xiaojin is looking forward to your coming home again!
Meizijiang520
Queen Room With City View
Stayed in Mar 2024
Couples
9 review
3.5/5
Posted on Mar 31, 2024
The room is a bit old and the air conditioner is quite noisy. There is a small garden outside the room. The garden is very nice. You can smell the sweet osmanthus when you take a walk or rest.
Original TextTranslated by Google
Response from Property: Dear guests, hello, thank you for choosing to stay at Shenzhen Jinmao Garden Hotel. Your satisfaction is our pursuit, and your encouragement is our driving force. We will continue to provide guests with high-quality services and a good accommodation environment. Xiaojin looks forward to seeing you home again.
Anonymous User
2-bed Room With City View
Stayed in Mar 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Mar 26, 2024
The front desk service attitude is very good. They gave us an extra breakfast when we checked in. Thank you so much. The breakfast is very rich. The park is very quiet. The room facilities are well maintained. I will continue to stay here next time I go to Pingshan.
Original TextTranslated by Google
Response from Property: Dear guests, hello, thank you for choosing to stay at Shenzhen Jinmao Garden Hotel. Your satisfaction is our pursuit, and your encouragement is our driving force. We will continue to provide guests with high-quality services and a good accommodation environment. Xiaojin looks forward to seeing you home again.
Anonymous User
2-bed Room With City View
Stayed in Mar 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 25, 2024
The hotel has a good front desk service attitude and is very enthusiastic. It has a good location. It is less than 10 minutes' drive from Pingshan High-speed Railway Station. BYD Yun轨 and Line 14 Pingshan Square Station can be reached in 3-8 minutes on foot. There is also Yanziling Park nearby. The scenery in the hotel park is also very good. The atrium garden on the third floor is really comfortable and very suitable for drinking tea and chatting with friends. It is recommended to stay in this hotel when traveling to Pingshan on business [strong].
Original TextTranslated by Google
Response from Property: Dear guest, I am very happy to receive your compliments and thank you very much for choosing to stay in our hotel. To satisfy every customer and make every guest feel at home is our service goal. Xiaojin is looking forward to your coming home again!
Guest User
2-bed Room With City View
Stayed in Mar 2024
Other
1 review
5.0/5
Outstanding
Posted on Mar 23, 2024
Let me talk about my own feelings. The service of the hotel is really great. The front desk who checked in was very enthusiastic. When I entered the room, I found a welcome snack. The furniture and facilities in the room were also in good condition. The balcony behind the room gave me a view of the hotel park. The most distinctive feature was the atrium garden at the door of the room. It was full of greenery and the sound of birdsong was endless. It was a natural sound in the bustling city. It is highly recommended!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your affirmation of our hotel services. Your praise has given us great encouragement and is the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. I sincerely hope that you will visit Jinmao Garden Hotel again in the near future!
Guest User
Garden Executive Twin-Central Courtyard With Outdoor Balcony
Stayed in Sep 2024
Business travelers
1 review
3.7/5
Posted on Oct 1, 2024
The overall environment and hardware are very good, but the facility maintenance is very inadequate.
1) The shower faucet in the bathroom is very small. It is not a water pressure problem. It seems that the water pipe is blocked or the joint is blocked, and the water flow is too small.
2) The lighting in the room is dim, which can be said to affect sleep. Even if you wash your face in the bathroom, you can't see blackheads clearly.
3) The TV is purely a decoration, like an antique. The screen is small.
4) Outdated carpets, in addition to looking old-fashioned, also have a musty smell and the feeling of harboring dirt and evil since they cannot be thoroughly cleaned, such as drinks and fruits dripping on them, let alone other things.
The service attitude is very good, but the details are greatly compromised.
1) The fruits given to VIPs are obviously two grown men living there, so what’s the point of giving them so much? Take a look at the fruit plate provided by Grand Skylight. It's better not to send it.
2) I prepared a clothes drying rack with good intentions, but it turned out that my balcony was so small that I couldn’t hang clothes at all. Because the two poles were deployed either against the wall or against the railings, they must have been used separately. It's also very annoying to put inside, it's too big. And aren’t there any concerns about the carpet becoming moldy if it drips water?
3) Breakfast at 7 o'clock in the morning, the water for cooking noodles has not boiled yet at 7:30. There are so many other things that can be done, but that basin of water can’t be boiled in advance? You can also see unthawed meat floating on top. Service management needs to be improved.
Another suggestion: You can put a washing machine in the bathroom and shower room, lock it, and only release it for long-term business trips, and do disinfection and cleaning. For example, accommodation for more than 5 days is free, and cleaning fees for less than 5 days will be charged.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to give your comments and suggestions. The hotel is the largest garden-style hotel in Pingshan District. Starting in March this year, the hotel rooms have been fully renovated on each floor. The carpet, lighting, TV and shower problems in the new room have been fully resolved and improved. We look forward to your next experience. The guest rooms have balconies with outdoor views. We have immediately optimized the size of the clothes drying rack. In addition, for guests who stay for a longer time, we can now provide a dedicated washing machine in the room. Thanks again for your advice!
Anonymous User
2-bed Room With City View
Stayed in Mar 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 23, 2024
The accommodation environment of the hotel is very good. The girl at the front desk upgraded me to a garden executive room. There is a small garden next to the room. The lighting is very beautiful at night. The room facilities are also good. The WiFi signal is very strong and there is no lag at all when playing games, haha. There is also barbecue in the evening. I stayed here with friends and had a great time drinking beer. It felt great!
Original TextTranslated by Google
Response from Property: Dear guest, I am very happy to receive your compliments and thank you very much for choosing to stay in our hotel. To satisfy every customer and make every guest feel at home is our service goal. Xiaojin is looking forward to your coming home again!