NGHOME Shenzhen

NGHOME Shenzhen Reviews

NGHOME Shenzhen

Room 1335, Block B, Jinzhonghuan International Business Building, No. 3038 Jintian Road, Fu'an Community, Futian Street, Futian District, Shenzhen, Guangdong, ChinaView Hotel Details
NGHOME Shenzhen
NGHOME ShenzhenNGHOME ShenzhenNGHOME Shenzhen
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NGHOME Shenzhen Guest Reviews

3.2/5
44 review
Verified reviews
Location3.8
Amenities2.9
Service2.9
Cleanliness3.0
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All reviews(44)
Positive reviews(29)
Reviews with photos/video(18)
Awesome stay(9)
Convenient location(9)
Amenities were average(8)
Great location(7)
Easy to get around(6)
Friendly owner(5)
Negative reviews(15)
Guest User
Featured Japanese-Style Room (Double bed)
Stayed in Jul 2024
Other
1 review
3.0/5
Posted on Jul 14, 2024
The location of this apartment is good, the elevator is a bit hard to wait for, there is a subway station downstairs, and there are many shopping malls and places to play nearby. The room is average, and it's ok for a fully self-catering apartment!
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Guest User
Featured Japanese-Style Room (Double bed)
Stayed in Jun 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jun 16, 2024
The hygiene is not perfect. There is still a difference between an apartment and a hotel. After all, the price is there. But it is basically clean. The room can be used for washing clothes and watching movies. There is a subway downstairs, which is very convenient. The price is not expensive and basically meets my needs for business trips. So I basically book this place when I come to Shenzhen Futian for business trips. Why I wrote this review today. The boss said that many colleagues have maliciously given bad reviews recently. I support him, a young man. It is not easy to start a business, let's work hard together!!!
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Response from Property: Thank you for staying and wish you a pleasant work trip
Guest User
Featured Japanese-Style Room (Double bed)
Stayed in Jun 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jun 16, 2024
The location is great, the price/performance ratio is good. The surrounding area is quite convenient Good location, convenient transportation, comfortable and clean rooms
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Response from Property: Thank you for staying and wish you a smooth work
Tsz Man
Featured Japanese-Style Room (Double bed)
Stayed in Jun 2024
Travel with friends
4 review
1.5/5
Posted on Jun 11, 2024
If you have to blame, you can only blame yourself... If you have nothing to do, pay more attention to the messages, and you can avoid many unnecessary disasters in life. 1. Location: It is indeed a very good location. There are many restaurants downstairs... You are not afraid of starving. 2. Building environment: I can only blame myself for being unlucky. The elevator is broken. There are really many people using this building... It took me 10 minutes to wait for the elevator to go up and down... But I don't know if the elevator breaks down often. .. 3. Room: It is located in a mid-to-high-rise building, but the room is really not flattering ~ I smelled a musty smell as soon as I entered the room, the floor is not very hygienic, and the most terrible thing is the toilet... Look at the photos... I Not much to say~ There are quilt covers and sheets washed by the cleaning lady hanging beside the bed... Maybe they think it's convenient. Anyway, I don't feel like this at home. The bed has a heavy feeling of moisture... The whole sentence just feels uncomfortable. 4. Customer Service: Nothing to say... I know you all work part-time... If you can satisfy customers and complain less, everyone will have a better life... But I also feel that your boss just wants you to have a bad life, every time You will all be scolded and suffer the undeserved anger because of the bad things done by the hardware... Thank you for your hard work~ But if this room is sold again, you will continue to suffer! 5. Deposit: Pay attention~ There is no deposit required when checking in at the hotel, but they will charge 500, and of course the deposit will be refunded when checking out. 6. Feelings: To borrow a word from customer service: Going out for fun shouldn’t affect your beautiful mood, I understand~ So I immediately booked a hotel nearby with a similar price... Every time I travel, I learn. This time I learned to read the comments~
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Response from Property: I have typed so many words, it must be hard for you. This is an apartment. You can use the hotel standard as an example. But you want everything to be perfect. Can you accept the price? Can the people staying with you accept it? We have a standard room for two people, but you insisted on adding an extra bed. I did not forbid it. After the bed was made, you told me that you wanted to cancel the room if you were not satisfied. You could have contacted me as soon as you entered the room and I could have changed the room. You are quite smart. You only took pictures of the bathroom. Why didn't you take pictures of the room? Who can I rent to if you make the room look like Ukraine? I also have to be responsible for my next clients, sister. Please be kind. I am just opening a business to earn a few coins. I cannot be your father, Big baby.
WJ_lcy
Light Luxury Two-Bedroom Suite With One Living Room
Stayed in Jun 2024
Family
3 review
1.7/5
Posted on Jun 10, 2024
Location: Different room types will be assigned to different places to stay. It is recommended to check with the landlord before checking in. The room type I selected was 7-8 minutes away from the address shown on Trip.com. The check-in location is a local residential area with a gate and security guard. The landlord did not provide an access card. You have to follow others in and out of the gate, which is a little inconvenient when entering and exiting late at night. Room facilities: fully equipped and functional. There is no TV, but there is a projector. Hygiene: Poor. This does not mean that the corners of the room are not clean, but that the hygiene conditions of the facilities that guests will basically come into contact with during their stay (toilets, beds, etc.) need to be improved. Landlord customer service: The real person was polite and positive during the conversation, and effectively solved the difficulties I encountered when checking in. But they forgot to return the deposit to me and asked me to take the initiative to recover it. 
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Response from Property: I'm sorry for giving you a bad check-in experience. I wrote down different addresses on the platform for the two-bedroom suite you booked, and also made a special note to contact the housekeeper after placing the order. You should be the guest who left the room at 2 a.m. and didn't open the door. I remember that the housekeeper contacted you all day that day, just to send you the location and check-in instructions in advance, but even the platform customer service couldn't contact you. But I still regret that you walked for 7 or 8 minutes longer; The deposit was originally collected by the mini program, and the mini program automatically refunded it the next day when you checked out. You are also an exception to pay with Alipay, which requires manual operation. It is normal for manual operation to have delays; Our home is an apartment, and the hygiene is indeed not as good as the hotel in dealing with hygiene dead corners every day. For the hygiene issues you mentioned, I will also supervise the work of the cleaning aunt. If you come again next time, the inside of the toilet is clean and reflective, which can provide fill light for your low-angle shooting position; Apologize again, I hope that this light luxury two-bedroom suite less than 500 meters away from the Convention and Exhibition Center subway station can better receive all warm and friendly business travelers, and I wish you happiness and happiness every day, peace and love
Guest User
Featured Japanese-Style Room (Double bed)
Stayed in Apr 2024
Family
5 review
2.0/5
Posted on Apr 27, 2024
The location is moderate, but there is no waiter to greet you. Only WeChat supports you how to check in. Each room requires a ¥500 deposit. The room facilities are extremely poor. The Japanese-style room is small and not as expected. The refrigerator is smelly and rusty. Lack of maintenance, insufficient lighting, and sheets and towels hung on the window sill for immediate washing. The bathroom has wet and dry separation, but the shower water will flow out, making the entire bathroom wet and easy to slip. Hong Kong people do not recommend renting.
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6/12
Response from Property: I'm sorry to give you a bad experience. The apartment has been operating since before the epidemic. Although the environment and facilities may be a little old compared to star-rated hotels, the rooms are cleaned by professional cleaning ladies and changed for each guest. Cleanliness, comfort and security are guaranteed. Thanks to the help of old customers, you can rent the Futian Convention and Exhibition Center area for less than 350 per room during the holidays. I am also very happy for you! I am a frog in the well. Although I have never been to the United States, I have been to Hong Kong and experienced the characteristics of your soup room apartment. I really don't agree with what you said above. Mainland China is basically in the Internet age. As long as you can use a mobile phone, the WeChat self-service check-in procedure can be completed in less than a minute, and the check-in guide and password can be seen immediately. You can learn until you are old. Age is not a problem. Welcome other guests to visit. This location and price are super cost-effective.
Guest User
Featured Japanese-Style Room (Double bed)
Stayed in Feb 2024
Family
2 review
1.0/5
Posted on Feb 12, 2024
Ctrip's threshold for selecting stores is too low. Pictures speak louder than words. I will not patronize again. [The house smells musty. Do not use towels. Slippers. Those who like escape rooms can look for them.]
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6/11
Response from Property: I'm sorry to give you a bad stay experience. My home is a rental apartment. The cabinets in the room are filled with disposable materials. Because some guests need extra bed services, we also tell guests to make them by themselves (the one hanging on the bay window is it), and we don't charge guests for service fees. If you threaten to cancel the review because the aunt forgot to prepare disposable slippers on the first night of the ***** New Year, I will accept it. I hope you have a happy life.
Anonymous User
Light Luxury Two-Bedroom Suite With One Living Room
Stayed in Aug 2024
Family
7 review
4.2/5
Very Good
Posted on Aug 14, 2024
The first floor is under renovation and a bit dusty. I live on the second floor. It is small but complete. It is very close to Zhuoyue, a few hundred meters away
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Stayed in Aug 2024
Other
0 review
3.0/5
Posted on Aug 8, 2024
Living environment: The B&B environment is a small and cozy room. The environment is average and the room type is compact. However, the self-service registration is more considerate and convenient for staff to operate in advance. It is more convenient to travel more freely without having to go to the front desk. shortcoming: 1. The network is very poor, the mobile network is not good, and the wireless network is also very poor. 2. The quilt has a smell, including the sofa. Overall evaluation: The overall value for money is average. It may be easy to feel warm when staying there for a long time, but for a short stay, it is recommended that the hotel be more comfortable.
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Guest User
Featured Japanese-Style Room (Double bed)
Stayed in Jan 2024
Business travelers
84 review
5.0/5
Outstanding
Posted on Jan 31, 2024
The room is spacious, the surrounding living facilities are complete, and the transportation is convenient
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Stayed in Jul 2024
Other
0 review
2.0/5
Posted on Aug 13, 2024
I often travel for business and stay in many famous hotels. This is the first time I give a negative review. I stayed in a suite for six days and five nights in total. No one came to clean it. We also "bought" extra large garbage bags to hold household garbage. As a result, when I finally checked out, I was charged a cleaning fee of more than 70 yuan🙃The video I sent showed that there was takeout on the table, some drink takeout bags on the floor, some paper on the floor in the room, and the broom was used to clean it up. It seemed like it was the fifth day later. A courier arrived. It should be that the big garbage bags bought by the store arrived (we didn’t use them) because we had already bought big garbage bags to put the garbage in. There was a lot of mold on the edge of the toilet sink, and the downstairs of a very bad residential building was very well decorated. Noisy and inconsistent with the hotel address. Because I booked earlier and there were not many negative reviews at that time, I booked directly. In short, the price/performance ratio is not high.
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Guest User
European-Style Featured Room (Double Bed)
Stayed in Jun 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jun 28, 2024
The location of this B&B is very convenient, and the transportation is very convenient. The room decoration style is unique, which is very suitable for young people to stay in. Moreover, the owner of the B&B is very considerate. It is very convenient to go up to the subway station. There are many food downstairs. There are many shopping malls nearby. It is convenient to go anywhere. The room is very clean and tidy. The supporting facilities are complete and the living is very comfortable. We feel the warmth of home.
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Response from Property: Thank you for staying and wish you a pleasant work trip
Chengengcheng
Light Luxury Two-Bedroom Suite With One Living Room
Stayed in Jun 2024
Other
32 review
5.0/5
Outstanding
Posted on Jul 3, 2024
I will book this hotel again next time. It is very convenient and practical, and the hotel is very clean. You can choose this hotel when traveling with relatives and friends or on a personal business trip.
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Response from Property: Thank you for staying and wish you a pleasant work trip
哈宜
Featured Japanese-Style Room (Double bed)
Stayed in Oct 2023
Family
14 review
2.0/5
Posted on Oct 29, 2023
👉A very, very bad experience👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎 👉Not recommended to anyone👈🙅🏻♀️🙅🏻♀️🙅🏻♀️🙅🏻♀️🙅🏻♀️🙅🏻♀️🙅🏻♀️🙅🏻♀️🙅🏻♀️ 🙅🏻♀️🙅🏻♀️🙅🏻♀️🙅🏻♀️🙅🏻♀️🙅 🏻♀️🙅🏻♀️🙅🏻♀️🙅🏻♀️🙅🏻♀️🙅🏻♀️🙅🏻♀️ 👉Poor service attitude👎👎👎👎👎👎👎👎 👉There are a lot of clutter in the room👀👎👎👎👎👎👎👎 👉Hygiene is very poor and dirty🤢🤢🤢🤢🤢🤢 👉As soon as I entered the room, there was a strong smell🤮🤮🤮🤮🤮🤮 👉The room is very dilapidated👎👎👎👎👎👎👎👎 👉Looking at the photo when booking is completely different 😡😡😡😡😡 👉The waiter said through WeChat that the room is the one you booked🤬🤬🤬🤬🤬🤬🤬🤬🤬 👉Being in the same phase are two different things😡😡😡😡😡 👉Why come to a Japanese-style room❓❓❓黐If the two wallpapers are very dirty, they must be Japanese-style❓❓❓🤬🤬🤬🤬🤬🤬🤬 👉The tatami is very dirty and has many stains🤢🤢🤢🤢🤢👉There is a coffee table on top of the tatami🤢🤢🤢🤢🤢🤢 👉Use a wooden pallet to step on and tie the tatami❓🤬🤬🤬🤬🤬🤬🤬🤬 👉The refrigerator is very dirty and smells bad🤮🤮🤮There may be snow cones left by the previous tenant in the refrigerator👎👎👎 👉The room is full of bed sheets and pillow bags👎👎👎👎👎👎 👉The waiter also said that they provide guests with beds😤😤😤 👉There is a thousand-year-old carpet outside the bathroom door that is very dirty and smelly🤮🤮🤮🤮🤮🤮 👉Half of the waterproof glue on the bathroom glass door has been removed🙄🙄🙄🙄🙄🙄 👉After taking a shower, if there is water on the floor, use the towel provided to spread it on the floor to absorb the water👎👎👎👎👎👎 👉The towels provided are also smelly🤮🤮🤮🤮🤮🤮 👉Toilet paper is provided and two packs of paper towels are provided👎👎👎 👉The bathroom is also full of clutter and dirty👎👎👎👎👎👎 👉The door is locked with a code🙄 but it is very unsafe😑Looking at the picture inside and outside the door, you can see that it is rotten👎👎👎👎👎👎👎👎 👉The projection screen is basically useless😡There are still many stains on it🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢 👉The guest was asked to give a deposit of ¥500. The waiter said that the deposit would be refunded at 18:00 when checking out the next day. After the time, the deposit would not be refunded. He also said that it would be delayed. I asked him why he refunded it immediately first. I felt that he was not responsible for not contacting me. Will refund😡😡😡😡😡😡😡😡 👉On the day of check-in, the only contact was by phone and WeChat conversation, and the guest was asked to wait at the door for at least half an hour. Because of the WeChat conversation, the guest was required to use his mobile phone to complete the formalities. He first gave the password and room number to the guest before he could enter. Room😤😤😤😤😤😤 👉Finally, when we entered the room, the bedside lamps 💡 were all on, and there was no light switch to turn them off 😤😤😤😤😤😤 👉Keep the lights on all night💡 👉Because I couldn’t find a second hotel to stay in that day😮💨, so I stayed one night😤😤😤😤😤 👉Basically I didn’t sleep well all night🤬🤬🤬🤬🤬🤬 👉Difference, difference, difference👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎
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6/14
Response from Property: I'm sorry to give you a bad stay experience, but I still have to explain to other guests that this is indeed a Japanese tatami style. Because some guests have reported why there are no extra four-piece sets, we put them on the bay window. There are many business trips, so there may be some other items on display, but all this is to facilitate the guests' travel. If you mind, you can compare the surrounding housing prices with my home. Bath towels are provided. Cleaned and disinfected and paid disposable bath towels are provided, but you didn't ask the housekeeper, including the lights in the room are on the bedside table and can be turned off. Even if you don't know, you can ask the housekeeper. The housekeeper is on duty until 1 a.m. In addition, the standard of the room you booked is for two people. The aunt found that 6 bath towels and several toothbrushes were used the next day. You booked it for less than 400 yuan at the weekend price. I am also happy for you😊But I still have to remind you that next time you go to KFC, order two hamburgers, remember not to call 4 people to eat😀
Guest User
Featured Japanese-Style Room (Double bed)
Stayed in Oct 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 30, 2023
Just above the subway station of the Convention and Exhibition Center, convenient for crossing the harbor, high cost performance
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