Home2 Suites by Hilton Shenzhen Nanshan Science & Technology Park Reviews
Home2 Suites by Hilton Shenzhen Nanshan Science & Technology Park
A Building B, Coolpad Building 2 Mengxi Road, High-tech Industrial Park (North District), Nanshan District, Shenzhen, Guangdong, ChinaView Hotel Details
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Home2 Suites by Hilton Shenzhen Nanshan Science & Technology Park Guest Reviews
4.7/5
Outstanding
2180 review
Verified reviewsLocation4.6
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(2180)
Positive reviews(2133)
Reviews with photos/video(330)
Friendly front desk staff(286)
Delicious breakfast(175)
Many amenities(86)
Would stay again(79)
Average sound insulation(64)
Perfect for business trips(43)
Tasty coffee(24)
Awesome gym(12)
Negative reviews(47)
Crystal Tam
Deluxe Twin Room
Stayed in Mar 2024
Family
1 review
Posted on Apr 3, 2024
Worst experience with Trip.com and Hilton. Trip.com search results clearly stated this hotel have kids toothbrush and slippers, we also reminded front desk we need 2 of each when check in. Over an hour after checked in they brought one pair of teenagers size slippers and 2 adults size toothbrush. Called the front desk again but no one brought anything over until evening of day 2. Even worst what they brought over ONE pair of old, used kids slipper full of 毛頭！ That is totally disgusting and unacceptable they expect kids to wear second hand slippers?? Also after we came back to hotel on day 2 evening the dishes were not washed in the sink and I can still see water stains etc on both bathroom and mini kitchen countertops. A thumbs down for the housekeeping team 👎
DO NOT state you have those kids items when you actually do not! We end up buying our own!
Response from Property: Dear guests, thank you for staying at Homewood Suites by Hilton Science and Technology Park. I'm very sorry to bring you an unpleasant experience during your stay. The hotel attaches great importance to your feedback and contacted the relevant departments for training and rectification as soon as possible to increase the cleaning of guest rooms. At the same time, the hotel will guide our service team to make changes immediately, strictly follow high standards for the quality of employees' customer service, and strengthen the training of employees' service skills and awareness. We sincerely look forward to your visit and witness the improvement we have made to this.
Terrence.K
Spirit Twin Room
Stayed in Mar 2024
Family
2 review
Very Good
Posted on Apr 1, 2024
all the facilities and services are very good,
except the location, no main entrance so that hard to fix the location when you call for cars
Response from Property: Dear guest, thank you for staying at the Hilton Huiting Hotel in Shenzhen Science and Technology Park! We were not able to receive your five point review, and Xiaohui expressed her sadness. We have been committed to providing a comfortable living environment and meticulous and thoughtful service for every guest. The hotel seats, business hotels, parking, fitness, and laundry facilities are all designed in a comprehensive manner!, I hope to have the opportunity to offer you better service in the near future. Wishing you a happy life- Hilton Huiting Hotel
Guest User
Spirit Twin Room
Stayed in Jun 2024
Family
1 review
Posted on Jun 24, 2024
The hotel is under renovation but they have offered compensation for a fruit plate, I think overall the hotel is nice as a business hotel but not really for family.
Response from Property: Dear guests, thank you for your stay, we have been paying attention to the feelings of guests during their stay, and at the same time actively improve their professional level and service standards, and strive to make guests feel the warmth of home, Xiaoxi is sorry not to get your five-star review, we are also sorry that in some aspects are still not perfect. We will improve where we are lacking and keep improving. We are willing to grow in your attention and look forward to serving you again during your next stay.
Guest User
Superior Twin Room
Stayed in Jun 2024
Family
1 review
Outstanding
Posted on Jun 9, 2024
The service at this hotel was excellent. The staff were incredibly friendly and helpful. The overall environment was clean, comfortable, and welcoming. Definitely will come again. Worth the price
Wai To Vincent
Spirit King Room
Stayed in Aug 2024
Family
2 review
Amazing
Posted on Aug 27, 2024
Very good hotel indeed. Good mattress,room is clean, service is decent.
Response from Property: Thank you very much for staying at the Hilton Huiting Hotel in the Science Park. It seems that you are also very tasteful. Thank you for your affirmation and recognition. Huiting is not fully praised by you. Huiting is full of regret, but it is also an encouragement. The hotel is located in Block B, Coolpad Building, North District, Nanshan Science Park, Shenzhen. It is half an hour's drive from Shenzhen Bay Port, Shenzhen North Railway Station, Bao'an Airport and other transportation hubs in New York. The location is superior, and business travel is very convenient. The smart dining area provides free breakfast, from various kinds of refined Congee to a variety of delicacies covering both Chinese and Western food! We sincerely look forward to your return home!
PUI MAN
Spirit King Room
Stayed in Mar 2024
Family
6 review
Great
Posted on Jun 25, 2024
Hotel is new and stylized. Staff was kind and provided well services. Free coffee and drink are served at the lobby.
e09297520
Superior Queen Room
Stayed in Feb 2024
Family
5 review
Posted on Apr 1, 2024
Location is not convenient and it’s near business area and construction site. But overall it’s new and stylish and best value for money.
Response from Property: Dear guest, thank you for staying at the Hilton Huiting Hotel in Shenzhen Science and Technology Park! Xiaohui is very sorry that the construction of subways in the surrounding area has caused a poor living experience due to the environmental location! We have always been committed to providing every guest with a comfortable living environment and meticulous and thoughtful service. The hotel seats, business hotels, parking, fitness, laundry, and other basic facilities are fully designed!, I hope to have the opportunity to offer you better service in the near future. Wishing you a happy life- Hilton Huiting Hotel
Guest User
Family-friendly Twin Room
Stayed in Apr 2024
Business travelers
2 review
Posted on Apr 24, 2024
Ok
Good
Thanks again for the service, it is good to stay in the hotel
MGT
Superior Queen Room
Stayed in Aug 2024
Travel with friends
30 review
Outstanding
Posted on Aug 18, 2024
Sherry is very friendly ,very good hotel.
Response from Property: Dear guests Hello! Thank you for your support and trust, the hotel has been adhering to the concept of home-like service for each guest to provide thoughtful and warm service. During your stay, if you have any requirements, please inform the staff, we will do our best to help you! Welcome to stay at Hilton Huiting Hotel in Shenzhen Science and Technology Park next time!
Ting
Family-friendly Twin Room
Stayed in Dec 2023
Family
9 review
Very Good
Posted on Dec 10, 2023
Shower was not functioning too well; loud noise when in used and a little hard to turn to on/off it.
Overall, fine but location may not be too ideal for leisure
Response from Property: Dear guest, thank you for your positive feedback. We have been working hard to create a comfortable and warm living environment for every guest. Your satisfaction is not only a recognition of our work, but also a driving force for our continuous progress. The hotel is equipped with a self-service laundry room, dryer, self-service ironing machine, WiFi, QR code scanning power bank, delivery robot, and so on. Isn't it very thoughtful? Hehe~Huiting also feels the same way. Looking forward to your next visit!
siu Chun
Family-friendly Queen Room
Stayed in Nov 2023
Family
6 review
Very Good
Posted on Dec 1, 2023
The breakfast not many choices but still ok .
Location wise need to take taxi most of the time
Response from Property: Dear guest, thank you for staying at the Hilton Huiting Hotel in Shenzhen Science and Technology Park. Unfortunately, we did not receive your 5% positive feedback this time!, We have always been committed to providing a comfortable living environment and meticulous and thoughtful service for every guest. Seeing the satisfied smile of our guests is our greatest reward after hard work and hard work. We will continue to work hard and continuously improve. The hotel has followed up on the breakfast issue you mentioned and hopes to have the opportunity to provide you with better service in the near future. Wishing you a happy life
Guest User
Superior Queen Room
Stayed in Apr 2024
Travel with friends
1 review
Very Good
Posted on Apr 8, 2024
The breakfast better than expected and reasonably priced
Guest User
Superior Twin Room
Stayed in Apr 2024
Family
5 review
Posted on Apr 5, 2024
It was noisy since 7am and just ruined my morning.
Guest User
Spirit King Room
Stayed in Aug 2024
Family
1 review
Amazing
Posted on Aug 18, 2024
The room decor is very comfy
Response from Property: Dear friend! Thank you very much for your affirmation and recognition, did not get your full praise, huiting full of regret, but also a kind of encouragement, that we have better room for progress. In the future, we will try our best to provide high-quality service and hardware experience for all guests. We hope you will have the chance to check in again and test our growth!
Lo Long Pak Rambo
Superior Queen Room
Stayed in Nov 2023
Travel with friends
64 review
Outstanding
Posted on Nov 6, 2023
Very good, the environment is very nice and love this hotel very much
Response from Property: Dear guest, thank you for your positive feedback. We have been working hard to create a comfortable and warm living environment for every guest. Your satisfaction is not only a recognition of our work, but also a driving force for our continuous progress. The hotel is equipped with a self-service laundry room, dryer, self-service ironing machine, WiFi, QR code scanning power bank, delivery robot, and so on. Isn't it very thoughtful? Hehe~Huiting also feels that way, looking forward to your next visit!