Ascott Raffles City Shenzhen Reviews
Ascott Raffles City Shenzhen
No.22 Dengliang Road, Nanshan District, Shenzhen, Guangdong, ChinaView Hotel Details
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Ascott Raffles City Shenzhen Guest Reviews
4.7/5
Outstanding
550 review
Verified reviewsLocation4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(550)
Positive reviews(523)
Reviews with photos/video(91)
Friendly front desk staff(41)
Near shopping area(39)
Convenient for shopping(37)
Perfect for families(27)
Many dining options(25)
Stayed multiple times(17)
Excellent room layout(8)
Great swimming pool(6)
Negative reviews(27)
Guest User
Two-Bedroom Executive
Stayed in Sep 2024
Family
1 review
Outstanding
Posted on Sep 24, 2024
Great staffs, Great services! Its perfect for family travel!
Response from Property: Dear Guest, Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your positive review! We are thrilled to receive your recognition for our staff and services. I am sure it will serve as great encouragement for our service team to upkeep our services. We sincerely hope to welcome you back again and will do our best to create more and more memorable stay experience for you. Regards, Echo, Guest Service Manager
Anonymous User
Studio Executive
Stayed in Jun 2024
Family
1 review
Posted on Jul 3, 2024
Nice hotel, good location, would highly recommend
Response from Property: Dear Guest, Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your review. We aim to deliver exceptional stay experience to each guest and we sincerely look forward to welcoming you back to a full star experience! Best regards, Echo
Guest User
Studio Executive Twin
Stayed in Mar 2024
Family
6 review
Outstanding
Posted on Apr 2, 2024
Very large and clean apartment, we were upgraded to a 2 room suite which was very nice of them.
Convenient location with shopping mall and next to subway station.
We would stay again.
Response from Property: Dear Guest, thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your stay experience. It was our honor to have you stay with us and we are more than happy to know that you had an enjoyable stay! We sincerely look forward to welcoming you back again soon. Regards, Guest Service Manager, Echo
WuDaniel
Three-Bedroom Premier
Stayed in Aug 2024
Family
1 review
Posted on Sep 14, 2024
Nice location and all-purpose shopping downstairs.
The service at the front desk is decent, like the takeaway delivery robot who delivers takeaway to your room timely.
The swimming pool is dark and small. Other than that, my stay with a 3 families in the 3-room executive suite was very nice. Definitely will stay again for family or couple trip just to enjoy the food in the mall and get away for a weekend.
Response from Property: Dear Guest,Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your stay experience. We are very happy to learn that you enjoyed your stay and appreciative of your recognition for our staff service. Regarding the swimming pool being too dark, we have gone through all lights setup and will ensure we continue to create a pleasant and safe environment for each guest. Thank you again for your feedback and we sincerely look forward to welcoming you back again soon. Regards, Echo, Guest Service Manager
Guest User
Two-Bedroom Executive
Stayed in Jun 2024
Family
2 review
Great
Posted on Jul 22, 2024
Great for large parties and families. Apartments are spacious and customer service is fantastic. Facilities (indoor pool, kids play area, gym) are decent. Located on top of a shopping mall, so can be convenient...just not in the most exciting part of town, but that can be remedied with technology (i.e. Didi).
Response from Property: Dear Guest, Thank you for choosing to stay with Ascott Raffles City Shenzhen and taking the time to share your positive feedback. We are thrilled to learn that you had an enjoyable stay at our property. And we are also very grateful for your recognition for our customer service. We aim to create a home away from home for each guest and your experience matters. We sincerely hope to see you back again! Best regards, Guest Service Manager Echo
Mr. Oafallas
One-Bedroom Executive
Stayed in Nov 2023
Couples
28 review
Outstanding
Posted on Nov 7, 2023
This is definitely the best hotel I've stayed in Shenzhen. I arrived an hour early for check-in and it was no problem. The wonderful receptionist (I didn't get her name), she found out that it was my birthday and after an hour of my check in someone knocked on my door, it was a bottle of sparkling wine given to me as a birthday present from the management, it was so nice of them. I also got a special meal from breakfast, I felt like all staff knew it was my birthday. It was great! The staff. The swimming pool was also great with a beautiful view. The room, spottless! I would definitely come back, for sure. 10/10! I uploaded some photos for all future guests to see. Thank you, Ascott. See you soon.
6/13
Response from Property: Dear Guest,Thank you for taking the time to share your stay experience at Ascott Raffles City Shenzhen through those kind words and great photos! It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. I have also shared your review with Nancy who took care of your check-in and arranged the gift, and our breakfast team. It was our pleasure to make it special and memorable for you. We look forward to welcoming you back again soon! Best regards, Echo, Guest Service Manager
Matt8888
Studio Executive
Stayed in Sep 2024
Business travelers
21 review
Outstanding
Posted on Sep 17, 2024
In tens of an executive apartment, you can’t do much better.
Response from Property: Dear Guest,Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your stay experience. We are very happy to learn that you enjoyed your stay. We sincerely look forward to welcoming you back again soon. Regards, Echo, Guest Service Manager
JCL897751
Studio Executive Twin
Stayed in Feb 2024
Travel with friends
2 review
Outstanding
Posted on Feb 19, 2024
Nice facilities and clean place. You can enjoy your hot spring here. Also, can make your own meal.
Response from Property: Dear Guest, Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your stay experience. We are more than happy to learn that you enjoyed your stay and liked our facilities. We aim to create a home away from home for each guest and you are always welcomed to be back again! We look forward to seeing you soon. Kind regards, Guest Service Manager Echo
BeatriceB
One-Bedroom Executive
Stayed in May 2023
Solo travelers
9 review
Outstanding
Posted on Jun 1, 2023
The 3rd time at this hotel / service apartment already, everything perfect again! All staff are helpful and polite. Great facilities with good indoor pool with jacuzzi, has steam and sauna, gym, a small movie theater, and many outdoor resting areas. Hotel has an exit direct to shopping mall downstairs with many restaurants, supermarket, ktv, cinema… and opposite hotel has ATM and convenient store!! Excellent location. Comfortable room with sofa, full kitchen for cooking, washing machine with dryer at room, has both shower and bathtub (with a bag of bath salt refilled every day!). Great value for money!
Response from Property: Dear Guest, Thank you very much for staying with Ascott Raffles City Shenzhen and taking the time to share your detailed and wonderful review. It truly made our day! We are so appreciative of your continued support and recognition as it is always our goal to create a home away from home for our guests. Your experience matters to us and we look forward to creating more and more nice memories for you in the future. Warm regards, Echo, Guest Service Manager
WendyLam_
Two-Bedroom Executive
Stayed in Apr 2023
Family
11 review
Outstanding
Posted on Apr 8, 2023
Spacious and clean room, there is a kitchen, washing and drying machine too. Quite nice stay overall.
Response from Property: Dear Guest, Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your positive review. We are very glad to learn that you had an enjoyable stay and liked our room and facilities. We aim to create a home away from home for our guests and your recognition made our day! Please come back more often and we look forward to bringing you more memorable experience in the future. Thank you and regards, Echo, Guest Service Manager
Guest User
One-Bedroom Executive
Stayed in Jul 2024
Couples
3 review
Outstanding
Posted on Aug 11, 2024
Very nice location and service.
Response from Property: Dear Guest, Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your positive feedback. We are glad to learn that you had an enjoyable stay and appreciative of your recognition for our service. We look forward to welcoming you back again soon! Regards,EchoGuest Service Manager
Guest User
Studio Executive Twin
Stayed in Jul 2023
Family
4 review
Outstanding
Posted on Aug 2, 2023
Was a nice experience! I think I will come back again. Wondering if there’s a long term plan.
Response from Property: Dear Guest, Thank you for choosing Ascott Raffles City Shenzhen and sharing your kind review! It is so encouraging to learn that you had nice experience staying with us. We do have long term plans and many guests have been staying with us for months or even years. Please feel free to reach out to us any time and it will be our honor to have you come back again. Thank you again for your feedback and we wish you all the very best. Sincerely, Echo, Guest Service Manager
Guest User
Two-Bedroom Executive
Stayed in Mar 2024
Travel with friends
64 review
Posted on Apr 8, 2024
Room is not clean and old
Response from Property: Dear Guest, thank you for sharing your feedback. We are sorry to learn that our room did not meet your expectations. We aim to deliver exceptional stay experience to our guest, but obviously we still need to improve. We sincerely hope to have another opportunity to serve you again and create a more successful stay experience for you. Thank you again for your review. Regards, Guest Service
Pedro Alfonso Wong Kwok
Studio Executive
Stayed in May 2024
Travel with friends
1 review
Very Good
Posted on May 9, 2024
Overall satisfied.
Response from Property: Dear Guest, Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your stay experience. We are happy to learn that you were satisfied with your stay. We aim to create a home away from home for our guests and we will continue our efforts! We sincerely look forward to welcoming you back again soon. Regards,Echo, Guest Service Manager
Guest User
One-Bedroom Executive
Stayed in Feb 2023
Business travelers
30 review
Outstanding
Posted on Apr 23, 2023
Great location!
Response from Property: Dear Guest,Thank you for staying with Ascott Raffles City Shenzhen and takingthe time to share your review with us. We were very happy to have you stay with us and glad your enjoyed your stay! We look forward to welcoming you back again soon and creating more memorable stay experience for you in the future. Best regards, Echo, Guest Service Manager