CityNote Hotel(Shenzhen Baoan Haiya Mega Mall Branch)

I rarely write a negative review for a stay. But I feel like consumers should be warned. There are a lot of positive reviews for this location which is why I was also tricked into wanting to stay here. The photos looked captivating. The reviews are high. I mean all good potential for a nice weekend get away. It’s right next to a major mall, so food is convenient. I mean how bad could one night be, right? Wrong. First my taxi driver told me I cannot get off in front of the hotel. There isn’t an area to park. We have to get out on a side street. Next the hotel front door isn’t on the main floor so look for a feet fungus clinic and a furniture warehouse, you will find a tiny entryway to a elevator to take you to the 6/f which doesn’t resemble a lobby more like a lounge that’s not open yet. But that floor is where breakfast, lobby, gym, laundry is at. The front desk upgraded us which we thought was good, the room in theory is more expensive as per the website because of the projector in the room. But the road outside is so noisy, trust us you won’t be sleeping. Or if you must stay here bring earplugs. If it’s not the honking of the cars, it’s the people walking past your room talking. There is no sound proofing. I shut the window thinking it will minimise the noise from the road. Nope the window did nothing. Next is I found dust and spiderwebs 🕸️ on my pillow I mean I’m not bad with bugs so I brushed it off, but I mean makes me wonder when was the last time this room was cleaned…. The potential is there for this hotel to be good. I feel like they need to put more effort into it. Service, cleanliness are important. But they also need to check their water for the showers. I didn’t touch it and it can go from cold hot to boiling randomly in your shower. It’s frustrating. The price is not cheap for the area and everything. I stayed way better in a hotel a block away two weeks ago. Like if I didn’t want to try new things I could have just rebooked with the other hotel. Trust me I was regretting it all night as I was trying to sleep in the noise. The carpet outside the room be super dirty. The breakfast, was well underwhelming. The photos show a fridge full of drinks, salad, coffee machine, tea, variety of breads. The reality was the noodle station was legit, some soy milk, tea, two kinds of bread, a rice cooker full of congee and well some thing they call a salad with a squeeze bottle of thousand island dressing beside it. I really stress that you do your research before booking.