Raffles Shenzhen Reviews

Response from Property: Dear _TIHK1b90p9wf***, warmest welcome to Raffles Shenzhen. Your praise has made our day! Cleanliness, a great location, and friendly staff are core elements of our service. We're thrilled to have provided you with an excellent experience. We sincerely hope to see you again soon and continue to exceed your expectations. Raffles Shenzhen Butler Team

Response from Property: Dear guest, thank you so much for your compliment! We are delighted to hear that she has left such a positive and outstanding impression on you. Our team always strives to provide the best service, and she is a dedication and excellence are a great example. We will surely convey your compliments to her and continue to work hard to ensure that every guest has a memorable and satisfying experience with us. Looking forward to serving you again in the future！Raffles Shenzhen Butler Team

Response from Property: Dear TSXX671ebtr****,Welcome back to Raffles Shenzhen, home away from home!It's our great pleasure to be choosen for a quick business trip.Our butler team will alway standby for anything you need and take care of you every time of your stay.Thank you and best regards,Robert YipEAM

Response from Property: Dear M631430****，Thank you for your recent patronage of Raffles Shenzhen and we are glad to learn that you had a wonderful stay with us.On behalf of the entire team of Raffles, I would like to thank you for your support as well as recognizing their efforts in going beyond their duties to provide best service and convenience to you. Your kind words meant a lot to us and we hope to see you again in the not too distant future!Sincerely,Samuel Wong General Manager Raffles Shenzhen

Response from Property: Dear _TSHK671fle0****,Thank you for sharing your valuable feedback about your recent stay at Raffles Shenzhen.We highly appreciate your input as it allows us to continually enhance our services. Rest assured, we take your concerns seriously and it would be our privilege to address them personally.We genuinely hope that you will grant us the opportunity to exceed your expectations in the future. If your travels bring you back to Shenzhen, we would be more than delighted to welcome you once again to Raffles Shenzhen and ensure your stay surpasses all expectations. Thanl you very much. Warm regards,Samuel WongGeneral ManagerRaffles Shenzhen

Response from Property: Dear M252428****, hello! Thank you for choosing to stay at Raffles Shenzhen Pengrui - your home away from home in the clouds of Shenzhen Bay! Thank you for taking time out of your busy schedule to review us. We are very happy to receive your perfect review! We will definitely continue to pay attention to our services and continue to provide guests with a wonderful stay experience. We also look forward to your stay again! Shunsong Shangqi Ye Haoming Executive Vice President Raffles Hotel Shenzhen Pengrui

Response from Property: Dear E296615****,Thank you for your recent patronage of Raffles Shenzhen and we are glad to learn that you had a wonderful stay with us.On behalf of the entire team of Raffles, I would like to thank you for your support as well as recognizing their efforts in going beyond their duties to provide best service and convenience to you. Your kind words meant a lot to us and we hope to see you again in the not too distant future!Sincerely,Samuel Wong General Manager Raffles Shenzhen

Response from Property: Dear _ZFB508378****，Thank you for taking the time to share with us about your recent stay at Raffles Shenzhen. We are disappointed to learn that your experience with us fell short of your expectations. Your feedback is important to us, and we appreciate the opportunity to address your concerns.We would like to offer our sincere apologies for any inconveniences you experienced during your stay, particularly related to your pool experience. We value our guests' satisfaction above all else and will take immediate action to investigate and rectify the issues you have raised. Kindly contact myself directly on sharing more detail with us. We truly hope that you will give us another opportunity to provide you with a flawless experience. Should your travels bring you back to Shenzhen, we would be delighted to welcome you back to Raffles Shenzhen and make your stay truly exceptional.Once again, we apologize for any inconvenience you experienced, and we appreciate your understanding and patience. If there is anything else we can assist you with, please do not hesitate to contact us directly.Yours sincerely,Samuel WongGeneral Manager

Response from Property: Dear guest, thank you for staying at the landmark Shenzhen Raffles Hotel Shenzhen Pengrui and for your high recognition of the service of your concierge colleagues Naomi, Jay, Levi and Henry. I am very happy and honored to know that you had a wonderful trip to Raffles in this urban oasis. Your affirmation is the greatest encouragement for our work. We will continue to work hard and strive to create a quiet and pleasant warm oasis for every guest who comes to the store, where they can rest their body and mind, feel life, enjoy comfort and devote themselves to the service. Attentive and thoughtful service. My sincerest blessings and greetings, Huang Libang, General Manager, Raffles Hotel Shenzhen Pengrui

Response from Property: Dear _TSXX671dwf9****,Thank you for your recent patronage of Raffles Shenzhen and we are glad to learn that you had a wonderful stay with us.On behalf of the entire team of Raffles, I would like to thank you for your support as well as recognizing their efforts in going beyond their duties to provide best service and convenience to you. Your kind words meant a lot to us and we hope to see you again in the not too distant future!Sincerely,Samuel Wong General Manager Raffles Shenzhen

Response from Property: 尊敬的賓客，很榮幸有機會迎接您下榻雲端之家 - 深圳鵬瑞萊佛士酒店。非常欣喜地得知您在酒店度過了難忘的時光。我們會繼續努力，致力於為每一位品質旅行者營造一個靜謐怡人的温馨綠洲，供賓客休憩身心，感受生活，盡享舒適，傾力奉上殷勤周到的服務。誠摯期待有機會再次迎接您的光臨。順頌商祺黃禮邦總經理

Response from Property: Dear M515100****, hello! Thank you for your high evaluation! We are honored to receive your recognition. The room mini bar and business services can satisfy you and your friends, which is our greatest motivation. We will continue to improve and look forward to your visit again. You are also welcome to recommend it to more friends and bring them to experience the charm of the hotel together! Your Raffles Butler

Response from Property: 尊貴的C851042，您好！能讓您的入住體驗如此愉快，我們真是太開心啦！為您退差價、升級房型只是我們希望給您更好體驗的小小心意，很高興這幸運的安排讓您滿意。夜景是我們酒店的一大亮點，天氣不佳沒能讓您白天盡情欣賞周邊景色，實在有些遺憾，期待下次您能領略到它全天候的美。我們已經迫不及待盼着您下次來深圳再入住啦，一定給您安排更完美的體驗！您的萊佛士管家