Hanting Hotel (Shenzhen Luohu Port Wanxiang City Branch) Reviews
Hanting Hotel (Shenzhen Luohu Port Wanxiang City Branch)
3rd Floor, Building C, Jiabin Garden, No.1050, Baoan South Road, Guiyuan Street, Luohu District, Shenzhen, Guangdong, ChinaView Hotel Details
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Hanting Hotel (Shenzhen Luohu Port Wanxiang City Branch) Guest Reviews
4.5/5
Good
444 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(444)
Positive reviews(430)
Reviews with photos/video(93)
Friendly front desk staff(47)
Classy environment(31)
Easy to get around(31)
Great value for money(25)
Close to metro(14)
Average sound insulation(13)
Tasty food(13)
Convenient for shopping(10)
Negative reviews(14)
wu wooi lawrance
Memory Foam Double Room
Stayed in Dec 2023
Solo travelers
21 review
3.7/5
Posted on Dec 31, 2023
It's basically across the main road from wanxiang. There is a good hk style restaurant at that is good for breakfast n tea (photo), think it operates 24/7.And a few high end ones in wanxiang.... Including michelin starred ones. Rooms are OK sized. If you are not a fan of cigarette smoke, get a window room..... If not the air is quite stale in the windowless rooms..... I had to buy my own air freshener. It's about 15 mins walk to dongmen. Washing machine n dryer is free to use.
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
2-bed Room
Stayed in May 2024
Couples
1 review
4.5/5
Great
Posted on May 19, 2024
I love the Hanting chain, the one in Jiujiang anyway. This one in Shenzhen is a bit strange being on the 3rd floor of a housing estate, but just a short stroll across the street takes you to the swankiest shopping complex in town, with the more down-to-earth KK Mall also connected to the subway. Line 1 takes us to most of the places we wanted to go and is just a short trip from the border.
Shenzhen is a city of really friendly people and the staff of Hanting are no exception. Housekeeping and reception were just great and they will help you to sign into their internet system if you do not have a China phone number. Internet in China is not exactly the fastest and can be erratic at times, but it does the job.
Hanting Shenzhen is a no-frills hotel, but their beds are as comfy as ever, and it is quite charming nestled amongst the local shops, where haircuts cost only 25 RMB. There is free freshly-brewed coffee, chrysanthemum tea and dried lemons in the reception. Breakfast was included but we couldn't wake up before 10 a.m.
I only have a bit of an issue with the airconditioner, which blows right down on your face in bed, so I had to sleep the other way round. The rooms are a bit small and the sink - being flat and shallow - does not dispose of dirty matter efficiently.
But everything looks good and if I wanted to stay in that area again, I would not choose another hotel but Hanting.
Response from Property: Thank you for your praise. This moment of meeting makes us know each other, and this moment of knowing each other becomes eternal. Your support is worth everything we give. We sincerely provide you with warm, comfortable, caring and meticulous services, and strive to do our best. Because of you, we have a responsibility, a responsibility to meet your expectations, and a responsibility to repay your trust. Thank you for your recognition of us. Hanting Luohu Port MixC Store wishes you a beautiful mood every day, a beautiful life, and a good life~
Iris SM Vheung
Memory Foam Twin Room
Stayed in Mar 2024
Family
10 review
5.0/5
Outstanding
Posted on Mar 31, 2024
Good location, clean
Guest User
Basic Single Room
Stayed in Dec 2023
Family
1 review
4.0/5
Very Good
Posted on Feb 15, 2024
Good location
Dongyouxiguangdemao
Superior Memory Foam Double Room
Stayed in Sep 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Sep 20, 2024
The hotel is in a good location and easy to find! It is very convenient to take the subway. It is just right to come here to rest after shopping in the old street! The hotel facilities are very complete and the hygiene is also clean👍
Original TextTranslated by Google
Response from Property: Thank you for your praise. This moment of meeting makes us know each other, and this moment of knowing each other becomes eternal. Your support is worth everything we give. We sincerely provide you with warm, comfortable, caring and meticulous services, and strive to do our best. Because of you, we have a responsibility, a responsibility to meet your expectations, and a responsibility to repay your trust. Thank you for your recognition of us. Hanting Luohu Port MixC Store wishes you a beautiful mood every day, a beautiful life, and a good life~
Guest User
Basic Single Room
Stayed in Sep 2024
Business travelers
3 review
1.7/5
Posted on Sep 12, 2024
Very bad hotel, mainly summarized in the following four points: 1. The picture on the introduction page of the King Room A is completely inconsistent with the actual hotel, see the attached picture of the review for details, the king bed is on the left, the coffee table is in the middle, and the bathroom is on the right, the space is narrow and crowded, the bed is against the wall on three sides, the wash basin is next to the toilet, and the actual area is about 8 square meters; 2. The infrastructure is defective: there is no small refrigerator; the water heater has only two temperatures, extremely hot and extremely cold, and there is no normal temperature water for bathing; the dressing mirror is facing the bed, the feng shui is bad; the air purifier is very noisy, like a kettle boiling constantly; the wash basin is a very shallow flat-bottomed square basin with a depth of about 5cm, which means that daily operations such as washing hands, brushing teeth and washing face will splash a lot of water droplets; the water pipe under the pool is exposed; the shower equipment is old and has no overhead spray. In short, I don’t know who boasted that Hanting 3.5 is higher than the full season 4.0, which is a complete fraud. 3. The service was extremely poor. There was a "Do Not Disturb" sign at the door, but the cleaners still came in to clean. I contacted the front desk and was told that "Huazhu Group stipulates that the room must be cleaned every afternoon." This was inconsistent with my previous experience staying at Huazhu's hotels. So I consulted several Huazhu's hotels nearby and received consistent feedback that "the hotel will contact the customer by phone to confirm whether the room needs cleaning service." The work flow of this hotel and the response after feedback to the front desk were completely inconsistent with the actual operation requirements. Regarding some of my personal items in the room that would definitely be touched by the cleaning operation, the front desk also categorically stated that "they would definitely not touch them." If the guest's belongings are lost, should the hotel staff also use "I definitely didn't see it/I definitely didn't touch it" and other statements to shirk responsibility to deny their mistakes in their work? In short, the hotel staff not only failed to provide adequate service, but also lied and made excuses to shirk responsibility. You must not leave valuables in the guest room when staying in this hotel. 4. The building floors are distributed as follows: Home Inn on the 2nd floor, Hanting on the 3rd floor, and Wangyu on the 4th floor. In theory, all three hotels are renovated from commercial properties and the guest room structures should be similar. Home Inn is cheaper, so where is the premium of Hanting? The 5th floor and above are residential buildings, which are said to be under renovation. There is a notice posted at the front desk saying that the opening hours are 8:30-18:00 every day, and the date is unknown. For reference only.
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry for your experience during your stay at the hotel. Your valuable comments are very important to us, and we will inform the relevant departments of your comments to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize and look forward to seeing you again.
Guest User
Basic Single Room
Stayed in Jun 2024
Solo travelers
6 review
3.8/5
Good
Posted on Jun 9, 2024
The room facilities are very new, and the staff are courteous. The location is convenient. The only drawback is that there are no attractions. However, the room is really comfortable and big. I will come again if I have the opportunity.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Memory Foam Twin Room
Stayed in Apr 2024
Couples
13 review
4.7/5
Amazing
Posted on Apr 19, 2024
It turns out that the entire third floor is the entire hotel.
There is a female front desk clerk who speaks Cantonese who is very helpful and explains hotel matters in detail, which is great.
The hotel rooms are all clean and comfortable.
Breakfast is simple but filling
It's just that the sound insulation is a little bit poor.
Generally a good accommodation
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Memory Foam Double Room
Stayed in Apr 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Apr 6, 2024
Very good experience. I traveled to Shenzhen and Hong Kong. Every time I came back, the aunt cleaned it very cleanly! ! I will come again next time
Original TextTranslated by Google
Response from Property: Thank you for your praise. This moment of meeting makes us know each other, and this moment of knowing each other becomes eternal. Your support is worth everything we give. We sincerely provide you with warm, comfortable, caring and meticulous services, and strive to do our best. Because of you, we have a responsibility, a responsibility to meet your expectations, and a responsibility to repay your trust. Thank you for your recognition of us. Hanting Luohu Port MixC Store wishes you a beautiful mood every day, a beautiful life, and a good life~
Pinky
Basic Single Room
Stayed in Mar 2024
Business travelers
1 review
4.2/5
Very Good
Posted on Apr 8, 2024
The facilities are relatively new (because they are newly opened). On the first night, we had to hire helpers to fix the TV connection. However, we decided to continue renting the room on the second night. There was a problem with the TV connection in the room on the second night. I couldn't see the cartoons that the children wanted to watch. I messed with it for more than half an hour. I asked the hotel staff several times to help me (it took only one person), but it was not good. The children were unhappy and had no cartoons to watch (because I had to cancel the checkout on the second day). We decided to stay one more night after we checked in, so we turned to the second room on the left). The location was easy to find, but there were a few stairs on the ground. The bed was okay. Although there were some stains, we brought a set of mattresses. It's no problem to lay it on. It's good for the price of a hotel. The bath water is hot enough. The breakfast is edible and tastes good. The only drawback is that the toilet is a bit thin and the entrance is narrow. There is nothing to lock the toilet door to the wall and it often bounces a little. Therefore, I have to use a trash can to separate the opposite door. Because I have to help the children bathe and come in and out, I don’t need to close the toilet door. The hotel is still more suitable for business purposes.
Original TextTranslated by Google
Response from Property: Thank you for your praise. This moment of meeting makes us know each other, and this moment of knowing each other becomes eternal. Your support is worth everything we give. We sincerely provide you with warm, comfortable, caring and meticulous services, and strive to do our best. Because of you, we have a responsibility, a responsibility to meet your expectations, and a responsibility to repay your trust. Thank you for your recognition of us. Hanting Luohu Port MixC Store wishes you a beautiful mood every day, a beautiful life, and a good life~
Guest User
Basic Single Room
Stayed in Sep 2024
Other
6 review
3.2/5
Posted on Oct 2, 2024
Very mean. The lady at the front desk on Saturday had a very bad attitude. She called to say that the room could be upgraded, but it could not be upgraded after arriving. She also asked me to see the room first and then decide whether to pay the price difference to upgrade the room type. Her attitude was very tough and cold. She didn't even give me the room card, but only gave me the electricity card. She asked her colleague to wait at the door. I think the room is too bad and I have to pay the price difference. The good thing is that the breakfast fried rice is delicious. The two front desk guys on Sunday morning have a good attitude. In general, don't meet that lady. She looks very pretty. I didn't expect her to be so mean and cold.
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us. We will inform the relevant departments of your opinions. After confirmation and verification, we will deal with the relevant personnel seriously and strengthen training to improve service quality. I hope you will give us a chance to apologize and visit our hotel again. We will definitely give you a different experience. I apologize to you again! I wish you a happy National Day and a happy life^_^
hkp888
Superior Memory Foam Double Room
Stayed in Mar 2024
Family
15 review
3.0/5
Posted on Apr 21, 2024
Hanting Hotel (Mixiang City Branch) is located near Shenzhen Grand Theater Station. It is about a ten-minute walk from the subway station. It is more convenient to pass through Wanxiangcheng Shopping Mall.
The hygienic environment of the hotel is average. I saw mosquitoes many times during my stay. It is farther from the front desk to the room than other hotels. I asked for a room near the front desk when checking in, but I was still assigned a room farther away. The breakfast was average and many foods were not available. More supplies.
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry for your experience during your stay at the hotel. Your valuable comments are very important to us, and we will inform the relevant departments of your comments to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize and look forward to seeing you again.
kyotobuzz
Basic Single Room
Stayed in Sep 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Sep 14, 2024
The room is not big but very clean. It is the best hotel if you just want to sleep. I also like that the price is reasonable because the hotels in this area are expensive. I will stay here next time.
Original TextTranslated by Google
Response from Property: Thank you for your praise. This moment of meeting makes us know each other, and this moment of knowing each other becomes eternal. Your support is worth everything we give. We sincerely provide you with warm, comfortable, caring and meticulous services, and strive to do our best. Because of you, we have a responsibility, a responsibility to meet your expectations, and a responsibility to repay your trust. Thank you for your recognition of us. Hanting Luohu Port MixC Store wishes you a beautiful mood every day, a beautiful life, and a good life~
Liduzhong
Basic Single Room
Stayed in Sep 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Sep 9, 2024
The location is excellent, the transportation is convenient, it is clean and tidy, and it is close to a major shopping mall. The waiter at the front desk and the bell in the room are very kind and attentive. The breakfast is cost-effective and deserves five stars.
Original TextTranslated by Google
Response from Property: Thank you for your praise. This moment of meeting makes us know each other, and this moment of knowing each other becomes eternal. Your support is worth everything we give. We sincerely provide you with warm, comfortable, caring and meticulous services, and strive to do our best. Because of you, we have a responsibility, a responsibility to meet your expectations, and a responsibility to repay your trust. Thank you for your recognition of us. Hanting Luohu Port MixC Store wishes you a beautiful mood every day, a beautiful life, and a good life~
cookieyin12345
Memory Foam Double Room
Stayed in Aug 2024
Business travelers
5 review
4.6/5
Great
Posted on Sep 9, 2024
The soundproofing is not very good, but everything else is OK. Good value for money. It is quite clean for a short stay. The surrounding transportation and shopping are very convenient.