Kaisa Keyu Resort (Shenzhen Dapeng)

Kaisa Keyu Resort (Shenzhen Dapeng) Reviews

Kaisa Keyu Resort (Shenzhen Dapeng)

Section 2, Building 4, Kaisa Plaza, Yingbin North Road, Dapeng New District, Shenzhen, Guangdong, 518120, ChinaView Hotel Details
Kaisa Keyu Resort (Shenzhen Dapeng)
Kaisa Keyu Resort (Shenzhen Dapeng)Kaisa Keyu Resort (Shenzhen Dapeng)Kaisa Keyu Resort (Shenzhen Dapeng)
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Kaisa Keyu Resort (Shenzhen Dapeng) Guest Reviews

4.5/5
Good
751 review
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(751)
Positive reviews(728)
Reviews with photos/video(96)
Friendly front desk staff(36)
Many dining options(26)
Convenient for shopping(25)
Has rooms for families(8)
Stayed multiple times(6)
Loved the beach(5)
Close to amusement park(4)
Negative reviews(23)
Guest User
Parent-child Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 23, 2024
The hotel is very clean and.new. The staff are kind and helpful.
Alan Ka Ming
Parent-child Room
Stayed in Jul 2023
Family
1 review
3.5/5
Posted on Jul 9, 2023
Great location, reasonable 3.5/4 star hotel. Breakfast is very simple.
Response from Property: DearguestsThankyouforyourevaluationofourhotel.ThehotelislocatedinthecenterofDapengTown,backedbyJiazhaoyeSquare,withconvenienttransportation.Regardingyourfeedback,breakfastisrelativelysimple,andweapologizeforanyinconveniencethismayhavecausedyou.Thehotelwillorganizerelevantdepartmentstoadjustthebreakfastissue.Thankyouforyoursuggestionsandlookforwardtoyournextvisit!
Guest User
Kexiang Superior Double Bed Room
Stayed in Jun 2024
Family
6 review
5.0/5
Outstanding
Posted on Jun 30, 2024
Good and clean
Response from Property: Distinguished guests: Hello! Thank you for your 5 minute review! Every city has its own reasons to miss, every season has its own scenery, every hotel has its own sweet and warm memories. We hope Cove will be the warmest and most unique one in your memories! Often go home to see , Best wish to you!
Anonymous User
Superior Room (2 Beds)
Stayed in Jan 2023
Family
16 review
5.0/5
Outstanding
Posted on Apr 20, 2023
Nice service
Response from Property: Thank you very much for staying in the hotel and giving you high praise. Every aspect of the hotel is constantly striving to provide more refined and timely service to every guest who arrives. We are glad to see your recognition of our work. With your trust in us, we will constantly strive to bring high-quality service to every guest. We look forward to your next visit!
Guest User
Superior Room (2 Beds)
Stayed in Jun 2024
Family
9 review
5.0/5
Outstanding
Posted on Jun 10, 2024
The hotel turned on the air conditioning in advance, and it was comfortable as soon as it opened. It also prepared Dragon Boat Festival rice dumplings. The service was very considerate, and the children also loved it. It is also close to the nearby beach, and there is also a special car to take you to the nearest beach.
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Response from Property: I am really excited to see the simple but profound praise from our guests, and they also recognize our service so much. We at the hotel strive to provide the most considerate and meticulous service to every guest and bring great value to every guest. experience. Keyu Hotel is a young and energetic hotel that shows its guests the unique charm of the hotel with its simple style and warm and considerate service. Encouragement from guest officers is the greatest support and encouragement for the hotel. We will serve every family member with heart and look forward to meeting you next time.
Anonymous User
Parent-child Room
Stayed in Apr 2024
Family
5 review
5.0/5
Outstanding
Posted on May 2, 2024
The crib in the room creaked. There is not much variety in breakfast. Because there are 2 children, we need to pay extra. The service from the hotel to the beach is quite good. The beach is very clean and there are not many people.
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Response from Property: Dear guest: After reading your review, we are very sad that we were not able to give you a satisfactory stay experience. This is our biggest regret. Regarding your feedback on the crib problem, we have immediately reported the project to reinforce the crib. We will also actively communicate with the outsourcing unit to make adjustments. Your sincere evaluation is a spur to the continuous improvement of the hotel. We look forward to your visit again and will definitely give you a better and more satisfactory stay experience. It will make you feel our sincerity and let you see that we are the best at the hotel. We are constantly striving to make progress. We at the hotel will always welcome every guest with better service. Finally, I wish you a happy life. Thank you for your sincere evaluation. We sincerely hope that you can stay again to feel our progress.
Zhuzhi
Jiaxiang Suite
Stayed in Apr 2024
Family
5 review
2.5/5
Posted on Apr 6, 2024
The color of the released water is like this, and the hot water is also very unstable.
Original TextTranslated by Google
Response from Property: Dear guest: After reading your review, we are very sad that we were not able to give you a satisfactory stay experience. This is our biggest regret. Regarding your feedback about the color of the water, we take it very seriously and are already checking the water situation. Our water tanks are cleaned regularly in strict accordance with the standards. We will also rectify the issue of unstable hot water as soon as possible. Your sincere evaluation is a spur to the continuous improvement of the hotel. We look forward to your visit again and will definitely give you a better and more satisfactory stay experience. It will make you feel our sincerity and let you see that we are the best at the hotel. We are constantly striving to make progress. We at the hotel will always welcome every guest with better service. Finally, I wish you a happy life. Thank you for your sincere evaluation. We sincerely hope that you can stay again to feel our progress.
MarthaLee
Hollywood Room
Stayed in Feb 2024
Couples
9 review
3.5/5
Posted on Feb 15, 2024
The hotel is located above the shopping mall. It has massage, KTV, etc... Food and entertainment are very convenient. The room is simply designed, very hygienic, with a sunny view and plenty of space. Worth staying.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Shenzhen Kaisa Keyu Select Hotel (Dapeng Branch). Your satisfaction is our greatest recognition. We will continue to work hard to bring you more surprises next time you stay! I wish you a happy new year, happiness to your family, all your wishes come true, and a promising future!
^ω^…you
Kexiang Superior Double Bed Room
Stayed in Feb 2024
Travel with friends
28 review
5.0/5
Outstanding
Posted on Mar 5, 2024
The hotel is quite good in every aspect. I was very welcoming when I met you at the front desk. There is a self-service sugar drink in the lobby at night. It is also very close to the seaside. It is worth recommending.
Original TextTranslated by Google
Response from Property: I am really excited to see the simple but profound praise from our guests, and they also recognize our service so much. We at the hotel strive to provide the most considerate and meticulous service to every guest and bring great value to every guest. experience. Keyu Hotel is a young and energetic hotel that shows its guests the unique charm of the hotel with its simple style and warm and considerate service. Encouragement from guest officers is the greatest support and encouragement for the hotel. We will serve every family member with heart and look forward to meeting you next time.
Guest User
Jiaxiang Suite
Stayed in Apr 2023
Family
1 review
5.0/5
Outstanding
Posted on May 5, 2023
Considering the convenience of going to the beach, I changed my itinerary temporarily to catch up with the May Day holiday. After searching for more than an hour, I finally chose this hotel. The reasons for the choice are: 1. With the prices of all hotels and B&Bs rising sharply, this hotel suite has a very suitable price, especially for those with children. It has obvious advantages over those B&Bs with an area of ​​about 20 square meters. Appreciate the management's business philosophy of not robbing customers due to holidays. 2. The hotel provides a shuttle bus to the beach. It is very convenient to join a group and make a reservation. What I didn’t expect in particular was that the shuttle bus driver Xiao Liu had such a good service attitude and patience; what exceeded expectations was that when I returned, because I couldn’t get Didi after waiting for 30 minutes, I tried to contact Xiao Liu, but unexpectedly He readily agreed to pick us up. This service deserves high praise even though it was an hour later than the scheduled time of the shuttle bus every day. In addition, the hotel also provides gifts, which is another surprise.
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Response from Property: Xiao Liu is here! Thank you very much for your recognition of us. I am very tired after a few days of travel. Please go back and have a good rest. I am very happy to get along with everyone during the holidays. I can contribute my own small efforts to everyone's satisfactory holiday experience. I feel full in my heart. It is a full sense of fulfillment. We sincerely hope and strive to do so so that everyone can feel that we are a warm hotel. In the future, whether you stay at Keyyu in Dapeng or not, our team partners will provide you with We will help you to the best of our ability. If you encounter any problems, you can always think of us. We will always be there~
Guest User
Kexiang Superior Double Bed Room
Stayed in Jun 2023
Family
3 review
5.0/5
Outstanding
Posted on Jun 24, 2023
I stayed in the hotel during the holidays and was given rice dumplings as a gift. I contacted Tangxin at the front desk to postpone check-out for two rooms until 2 o'clock. I will choose it next time. The hotel is very clean and the location is easy to find. It is right next to the shopping mall. The service is also very good. There is a free shuttle to the beach during holidays. The room has a window and the environment is good! The price/performance ratio is very good, I will continue to choose it next time!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your trust in Xiaoyu! Thank you even more for your generous praise and strong recommendation! It is really hard to leave love in Xiaoyu. Xiaoyu is your most beautiful and warmest home in Dapeng. At the same time, thank you for your support and encouragement. It is our biggest driving force for moving forward. We have already sent this joyful honey to you as soon as possible. The can was passed to the little brother and the little sister at the front desk. I believe they will work harder. Please remember to come back often when you have time!
Guest User
Superior Room (2 Beds)
Stayed in Mar 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Apr 20, 2023
Come over for a meeting and take the kids to play. The transportation is convenient, and you can go to the beach or anywhere quickly. The room is very hygienic and has a bathtub, which is great to relieve fatigue after a long day👍
Original TextTranslated by Google
Response from Property: Thank you very much for staying at the hotel and giving us a high evaluation. Every department of the hotel is working hard to provide more precise and timely services to every guest. We are very happy to see that you recognize our work. We cherish your wishes. With this trust, we will continue to make progress and are always ready to provide high-quality services to every guest. We look forward to your visit again!
Anonymous User
Kexiang Superior Double Bed Room
Stayed in Jun 2022
Business travelers
12 review
2.5/5
Posted on Jun 28, 2022
There is no way to go on a business trip, the entrance to the hotel parking lot is not clearly marked, the water in the room is left by the previous guests, the desktop is obviously stained, and the toilet smells of urine.
Original TextTranslated by Google
Response from Property: Dear Guest: Hello, thank you for your stay and taking the time to share your stay experience with us. Sorry for the bad experience during your stay, the hotel is constantly developing and the facilities you will see will continue to improve. At the same time, we will strengthen the management of hotel hygiene, strive to bring you better service, and look forward to your visit and inspection again! wish you a happy life!
Shizhi
Kexiang Superior Double Bed Room
Stayed in Nov 2021
Family
3 review
5.0/5
Outstanding
Posted on Nov 8, 2021
The check-in experience is particularly good, it is very suitable for Dapeng parent-child travel, to the Dapeng attractions within ten to 20 minutes by car. The front desk service is very enthusiastic, watching us take the baby to give us a free upgrade to the deluxe double room, the shower room is large and there is a bathtub for bathing. Room hygiene and facilities are very good. Breakfast is at Jiamei Xuan on the third floor. For dinner, there are also many restaurants in Kaisa Plaza downstairs. The square can feed pigeons and there are some amusement facilities for children to have fun.
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Guest User
Kexiang Superior Double Bed Room
Stayed in Aug 2024
Couples
28 review
1.0/5
Posted on Aug 14, 2024
本來對該酒店很滿意,入住過兩次了,這次入住訂了一個大床房,但不知道是不是太晚入住的問題沒有我訂的房型了,所以把所以的雙床拼一起就叫大床,進去房間發現這是一個兩張雙床拼在一個的“大床房”,這個我可能理解,不理解的是被子給了兩張雙床房的被子,分開那種,這兩個人蓋吧還不夠,一個人蓋感覺怪怪的。所以這次體驗感很不好。
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