Vienna International Hotel (Shenzhen Caopu Baigelong Metro Station)

Vienna International Hotel (Shenzhen Caopu Baigelong Metro Station) Reviews

Vienna International Hotel (Shenzhen Caopu Baigelong Metro Station)

Building A, Peifengyuan, Jindaotian Road, Luohu District, Shenzhen, Guangdong, ChinaView Hotel Details
Vienna International Hotel (Shenzhen Caopu Baigelong Metro Station)
Vienna International Hotel (Shenzhen Caopu Baigelong Metro Station)Vienna International Hotel (Shenzhen Caopu Baigelong Metro Station)Vienna International Hotel (Shenzhen Caopu Baigelong Metro Station)
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Vienna International Hotel (Shenzhen Caopu Baigelong Metro Station) Guest Reviews

4.7/5
Outstanding
993 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(993)
Positive reviews(962)
Reviews with photos/video(89)
Classy environment(88)
Large rooms(79)
Friendly front desk staff(64)
Convenient parking(26)
Stayed multiple times(20)
Amazing natural light(12)
Delicious breakfast(11)
Perfect for business trips(9)
Negative reviews(31)
Guest User
Standard Double Room
Stayed in Oct 2023
Couples
31 review
4.2/5
Very Good
Posted on Nov 12, 2023
The room is big, comfortable and clean. The hotel ambience is cool with beautiful 18 century European paintings. Breakfast is served at ground floor at a minimal charge. It has a self- service washer and dryer on site. The staff are very friendly and helpful if they could put on a smile that would make their service perfect : ). I would return to this hotel when if I visit Shenzhen again. By the way, www.trip.com offered a great rate for this room.
Response from Property: Dear guest, thank you for staying at Vienna (International) Caopu Baipigeonhole Subway Station. Thank you very much for taking time out of your busy schedule to affirm us. Thank you for giving us advice. Our partners immediately correct it. Your satisfaction is the greatest motivation for us. We will make persistent efforts to give you a better service experience next time. A new laundry room has been added on the 6th floor of the hotel. Free laundry for hotel guests. Flower tea and snacks have been added to the lobby on the 1st floor. I look forward to coming again. Have a nice trip!
Guest User
Standard Double Room
Stayed in May 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on May 7, 2024
Very good hotel, complete facilities, elegant environment, spacious and bright rooms, comfortable beds, warm service from the staff, very warm
Original TextTranslated by Google
Response from Property: Thank you very much for your 5-point praise, which is encouragement and love for Xiaowei. Xiaowei will work harder to improve our hygiene quality and service level. Shenzhen Tianhe Shopping Plaza has been newly opened 2 kilometers away from Xiaowei, and Xiaowei is only 800 meters away from MixC, which is convenient for you to enjoy food and shopping. A new laundry room has been added on the 6th floor of the hotel, and guests staying in the hotel can do laundry for free. Flower tea and snacks have been added to the lobby on the 1st floor. We have also added children's toothbrushes and slippers. You are welcome to come back often.
Guest User
Standard Room (2 Beds)
Stayed in Mar 2024
Business travelers
17 review
5.0/5
Outstanding
Posted on Mar 19, 2024
I always choose to stay in Vienna. The room is large, clean and sanitary. In particular, there are tea drinks at the front desk, which is worth a thumbs up👍🏻
Original TextTranslated by Google
Response from Property: Thank you very much for your 5-point praise, which is encouragement and love for Xiaowei. Xiaowei will work harder to improve our hygiene quality and service level. Shenzhen Tianhe Shopping Plaza has been newly opened 2 kilometers away from Xiaowei, and Xiaowei is only 800 meters away from MixC, which is convenient for you to enjoy food and shopping. A new laundry room has been added on the 6th floor of the hotel, and guests staying in the hotel can do laundry for free. Flower tea and snacks have been added to the lobby on the 1st floor. We have also added children's toothbrushes and slippers. You are welcome to come back often.
Guest User
Standard Room (2 Beds)
Stayed in Feb 2024
Family
22 review
5.0/5
Outstanding
Posted on Feb 14, 2024
It's OK. My relatives stayed here for more than 10 days and said it was good, so they upgraded the room. The breakfast was just so-so (closed during the Spring Festival). The price is quite affordable.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your love for Xiaowei. Xiaowei will work hard to do better. Xiaowei is only a few hundred meters away from Caopu Station of Metro Line 3, Baigelong Metro Station of Line 5, and Buji Station of Line 14. It is 9 subway stops away from Shenzhen North Station of the high-speed rail. It is very convenient to travel. There is a seafood restaurant on the 1st floor of the hotel, a KTV on the 2nd floor, and a new billiard club on the 3rd and 4th floors. You are welcome to come and experience it often.
Anonymous User
Standard Double Room
Stayed in Jan 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 20, 2024
The environment is nice, clean, complete facilities, convenient transportation, convenient parking, first-class service, warm and thoughtful service.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your love for Xiaowei. Xiaowei will work hard to do better. Xiaowei is only a few hundred meters away from Caopu Station of Metro Line 3, Baigelong Metro Station of Line 5, and Buji Station of Line 14. It is 9 subway stops away from Shenzhen North Station of the high-speed rail. It is very convenient to travel. There is a seafood restaurant on the 1st floor of the hotel, a KTV on the 2nd floor, and a new billiard club on the 3rd and 4th floors. You are welcome to come and experience it often.
Guest User
Standard Room (2 Beds)
Stayed in Jan 2024
Other
47 review
5.0/5
Outstanding
Posted on Jan 11, 2024
The hotel has a grand building, spacious rooms, clean and hygienic facilities, and complete facilities. The front desk lady is warm and friendly, and it is convenient to travel. The mattress is moderately soft and hard, making it comfortable to live in.
Original TextTranslated by Google
Response from Property: Thank you very much for your 5-point praise, which is encouragement and love for Xiaowei. Xiaowei will work harder to improve our hygiene quality and service level. Shenzhen Tianhe Shopping Plaza has been newly opened 2 kilometers away from Xiaowei, and Xiaowei is only 800 meters away from MixC, which is convenient for you to enjoy food and shopping. A new laundry room has been added on the 6th floor of the hotel, and guests staying in the hotel can do laundry for free. Flower tea and snacks have been added to the lobby on the 1st floor. We have also added children's toothbrushes and slippers. You are welcome to come back often.
Guest User
Standard Double Room
Stayed in Jan 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on Jan 7, 2024
The hotel has a good location, close to the shopping mall, good front desk service, favorable prices, and free breakfast. I stayed for a few more days and was satisfied with the experience. I will come again next time.
Original TextTranslated by Google
Response from Property: Thank you very much for your 5-point praise, which is encouragement and love for Xiaowei. Xiaowei will work harder to improve our hygiene quality and service level. Shenzhen Tianhe Shopping Plaza has been newly opened 2 kilometers away from Xiaowei, and Xiaowei is only 800 meters away from MixC, which is convenient for you to enjoy food and shopping. A new laundry room has been added on the 6th floor of the hotel, and guests staying in the hotel can do laundry for free. Flower tea and snacks have been added to the lobby on the 1st floor. We have also added children's toothbrushes and slippers. You are welcome to come back often.
Guest User
Standard Double Room
Stayed in Dec 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on Dec 31, 2023
Hygiene: clean, spacious room Facilities: complete Environment: elegant, park nearby Service: The front desk lady provided good service, and also provided tea and water
Original TextTranslated by Google
Response from Property: Thank you very much for your 5-point praise, which is encouragement and love for Xiaowei. Xiaowei will work harder to improve our hygiene quality and service level. Shenzhen Tianhe Shopping Plaza has been newly opened 2 kilometers away from Xiaowei, and Xiaowei is only 800 meters away from MixC, which is convenient for you to enjoy food and shopping. A new laundry room has been added on the 6th floor of the hotel, and guests staying in the hotel can do laundry for free. Flower tea and snacks have been added to the lobby on the 1st floor. We have also added children's toothbrushes and slippers. You are welcome to come back often.
Guest User
Standard Room (2 Beds)
Stayed in Dec 2023
Business travelers
15 review
5.0/5
Outstanding
Posted on Dec 18, 2023
The room is satisfactory Sanitation: clean Environment: good Service: quite warm
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Vienna (International) Caopu Baigelong Subway Station. Thank you very much for taking the time out of your busy schedule to affirm us. Thank you for your good comments. I am very happy! I am super happy to have your continued support. We will definitely stay with you. I hope you will recommend Xiaowei to your friends. We will definitely continue to work hard and live up to your good comments. We are not omnipotent, but we will do our best. Your satisfaction is the greatest motivation for Xiaowei. We will definitely continue to work hard to give you a better service experience next time. I look forward to your visit again! We will continue to work hard and live up to your good comments. Thank you again for your affirmation of the hotel. I look forward to visiting you again. I wish you a pleasant journey!
Guest User
Standard Room (2 Beds)
Stayed in Nov 2023
Business travelers
7 review
5.0/5
Outstanding
Posted on Nov 24, 2023
I always think Vienna Hotel is very good. It is the first choice for business trips. The front desk lady is warm and polite. The room is clean and comfortable.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your love for Xiaowei. Xiaowei will work hard to do better. Xiaowei is only a few hundred meters away from Caopu Station of Metro Line 3, Baigelong Metro Station of Line 5, and Buji Station of Line 14. It is 9 subway stops away from Shenzhen North Station of the high-speed rail. It is very convenient to travel. There is a seafood restaurant on the 1st floor of the hotel, a KTV on the 2nd floor, and a new billiard club on the 3rd and 4th floors. You are welcome to come and experience it often.
Guest User
Standard Double Room
Stayed in Oct 2023
Travel with friends
34 review
5.0/5
Outstanding
Posted on Oct 31, 2023
Facilities: Very good Sanitation: Clean Environment: Good Service: Enthusiastic and good attitude
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Vienna (International) Caopu Baigelong Subway Station. Thank you very much for taking the time out of your busy schedule to affirm us. Thank you for your good comments. I am very happy! I am super happy to have your continued support. We will definitely stay with you. I hope you will recommend Xiaowei to your friends. We will definitely continue to work hard and live up to your good comments. We are not omnipotent, but we will do our best. Your satisfaction is the greatest motivation for Xiaowei. We will definitely continue to work hard to give you a better service experience next time. I look forward to your visit again! We will continue to work hard and live up to your good comments. Thank you again for your affirmation of the hotel. I look forward to visiting you again. I wish you a pleasant journey!
Guest User
Standard Double Room
Stayed in Dec 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 12, 2023
The service is very good. The lady is very enthusiastic and clean.
Original TextTranslated by Google
Response from Property: Thank you very much for your 5-point praise, which is encouragement and love for Xiaowei. Xiaowei will work harder to improve our hygiene quality and service level. Shenzhen Tianhe Shopping Plaza has been newly opened 2 kilometers away from Xiaowei, and Xiaowei is only 800 meters away from MixC, which is convenient for you to enjoy food and shopping. A new laundry room has been added on the 6th floor of the hotel, and guests staying in the hotel can do laundry for free. Flower tea and snacks have been added to the lobby on the 1st floor. We have also added children's toothbrushes and slippers. You are welcome to come back often.
Guest User
Standard Room (2 Beds)
Stayed in Apr 2024
Other
4 review
5.0/5
Outstanding
Posted on Apr 22, 2024
To be honest, the first moment I walked into the lobby, I felt that the hotel was very old, but the room was not bad. The room was large and clean, and there was an air purifier. The front desk upgraded my room and did not charge me for overtime due to something that delayed me. It was very humane.
Original TextTranslated by Google
Response from Property: Thank you very much for your 5-point praise, which is encouragement and love for Xiaowei. Xiaowei will work harder to improve our hygiene quality and service level. Shenzhen Tianhe Shopping Plaza has been newly opened 2 kilometers away from Xiaowei, and Xiaowei is only 800 meters away from MixC, which is convenient for you to enjoy food and shopping. A new laundry room has been added on the 6th floor of the hotel, and guests staying in the hotel can do laundry for free. Flower tea and snacks have been added to the lobby on the 1st floor. We have also added children's toothbrushes and slippers. You are welcome to come back often.
Haohaohuozhuo,yinweiwomenhuisihenjiu。
Standard Double Room
Stayed in Sep 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Sep 27, 2023
I choose this hotel every time I go to Shenzhen. It has high cost performance, convenient surrounding facilities, and good sanitary area and service.
Original TextTranslated by Google
Response from Property: Thank you very much for your 5-point praise, which is encouragement and love for Xiaowei. Xiaowei will work harder to improve our hygiene quality and service level. Shenzhen Tianhe Shopping Plaza has been newly opened 2 kilometers away from Xiaowei, and Xiaowei is only 800 meters away from MixC, which is convenient for you to enjoy food and shopping. A new laundry room has been added on the 6th floor of the hotel, and guests staying in the hotel can do laundry for free. Flower tea and snacks have been added to the lobby on the 1st floor. We have also added children's toothbrushes and slippers. You are welcome to come back often.
forth and back
Standard Double Room
Stayed in Mar 2024
Business travelers
9 review
2.7/5
Posted on Mar 17, 2024
First of all, thank you to the hotel front desk. The service attitude is impeccable, and the hotel auntie's hygiene is also very good. But I have a completely bad review for the person who opened this hotel. The following is my real experience of staying in the hotel: I was forced to change rooms on the first night I moved in. I didn't care because I was eager to rest at that time, but I want to say that the hotel's sound insulation ability is completely zero, and I am a victim of noise: the left and right sides ↔️ both sides make noise at the same time in the middle of the night, and I was innocently attacked. It was not them but me who changed rooms. As a result, I changed rooms. Less than half an hour after lying down, the next door neighbor was having a party (yes, the next door neighbor can hear it). They didn't sleep in the middle of the night and kept knocking on their door. Then the knocking on the wooden door came through the corridor clearly. I could only plug my ears and fall asleep under the pressure of noise at more than two o'clock. Fortunately, I got up the next day with a good spirit, otherwise I can't guarantee what happened next. Too noisy. This Vienna is really too noisy. In the middle of the night, it is basically 360° surround noise: there is no sound insulation layer at all, and the sound can be clearly penetrated by the four walls and upstairs. During the stay, especially at night, the poor sound insulation was fully revealed when I went to bed at night: the next room next door talking loudly, talking and closing the door and knocking in the corridor outside the door, the high heels walking upstairs, and even the next room next door can be heard clearly. Not only the walls are not soundproofed, but even the doors are thin light wooden doors, which are not soundproof at all. The mat outside the corridor is also thin enough and cannot play a silent role. Indeed, you can't screen the quality of guests when opening a hotel, but you have to pass the quality of your own hotel environment! Opening a hotel can't even meet the most basic and rigid requirement: sound insulation. I traveled everywhere and stayed in many different hotels, but this time I felt like I was staying in a hotel for 80 or 90 yuan a night instead of Vienna for 300 yuan a night. I chose Vienna because I believed in this chain brand, but it made me angry and disappointed. Finally, a warm reminder to those who see this, if you happen to have a couple or a family with a baby living near you when you check in, you can imagine that you won't sleep for a night with this sound insulation. The only solution is to ask you to change rooms.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry for the bad check-in experience you had. We have registered the problem you reported. First of all, we apologize for your check-in experience. When you reported the problem, we immediately arranged for someone to check. It was the old man and old woman next door who were too old to remember the room number and knocked on your door by mistake. We changed your room so that you can have a better rest. We apologize to you again. The hotel front desk is on duty 24 hours a day. If you have any questions in the store, you can call "0" and we will do our best to help you solve the problem. We apologize to you again. A new laundry room has been added on the 6th floor of the hotel. There are free flower tea and women's products, children's slippers and toothbrushes in the lobby. Welcome to come and experience again!